CareIQ Service Coordinator I

CorVel Corporation; Jacksonville (FL); Remote; USD 35,000 - 45,000; Full time

Job summary

CorVel Corporation is seeking a CareIQ Service Coordinator to provide administrative support and exceptional customer service in a remote capacity. The role entails managing inbound and outbound communication with claimants and stakeholders, ensuring all case documentation complies with corporate standards. Ideal candidates will have a strong customer service background and be adept at multi-tasking and problem-solving in a fast-paced environment.

Benefits

Comprehensive benefits package

401K and ROTH 401K options

Paid time off

Qualifications

• Experience in a detail-oriented customer service environment is preferred.
• Must possess technical skills to use corporate systems effectively.
• Ability to maintain professionalism in challenging situations.

Responsibilities

• Provide outstanding telephonic and written customer service.
• Manage high-volume inbound and outbound calls.
• Ensure documentation and processes are accurate and timely.

Skills

Multi-tasking

Communication skills

Problem-solving skills

Technical aptitude

Organizational skills

Education

Prior work experience in customer service

Tools

MS Office

Proprietary Systems

Job description

The CareIQ Service Coordinator provides administrative customer service and file management assistance to claimants, providers, claims professionals, and case managers regarding new and ongoing ancillary healthcare services. Utilizing proprietary systems and knowledge from training, a CareIQ Service Coordinator will provide excellent telephonic and written customer service to both inbound and outbound customers. A CareIQ Service Coordinator operates with a high focus on accuracy, urgency and communication to ensure that services are completed on schedule and without interruption.

This is a remote role. Candidates must reside and work in Eastern or Cental time zone.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Provides telephonic customer service in an inbound and outbound high-volume call-center environment.
• Completes accurate data review and entry.
• Able to learn and operate corporate proprietary systems.
• Requests and reviews treatment and appointment documentation to verify completion and accuracy.
• Completes administrative review of claim authorization, referral orders, appointment notes and reports to ensure services that have been completed, ordered and authorized are in alignment.
• Ensures all case stakeholders are updated regularly.
• Types and proofreads reports and correspondence via email and management systems.
• Transcribes correspondence/reports from dictation.
• Uses problem solving and critical thinking skills to ensure daily scheduling challenges do not cause delays in securing appointments.
• Requires regular and consistent attendance.
• Meets departmental production and quality performance expectations.
• Complies with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP).
• Additional duties as required.

KNOWLEDGE & SKILLS:

• Process oriented and effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment.
• Excellent written and verbal communication skills.
• Ability to meet designated deadlines
• Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems
• Strong interpersonal, time management and organizational skills
• Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations.
• Ability to work both independently and within a team environment.

EDUCATION/EXPERIENCE:

• Prior work experience in a detail-oriented customer service environment

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

About CorVel

CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health

Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.