CareIQ Schedule Coordinator I

CorVel; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in risk management solutions is seeking a Scheduling Coordinator to provide administrative support by scheduling healthcare appointments. This remote position requires excellent communication skills and the ability to work in a fast-paced environment. The role demands high accuracy and attention to detail while servicing both claimants and healthcare providers.

Benefits

Medical and Dental Insurance

401K and Retirement Plans

Paid Time Off

Flexible Spending Account Options

Qualifications

• Prior work experience in a detail-oriented customer service environment.

Responsibilities

• Provides telephonic customer service in a high-volume call-center environment.
• Schedules medical appointments for claimants and updates case stakeholders.
• Completes accurate data review and entry.

Skills

Multi-tasking

Verbal Communication

Written Communication

Time Management

Interpersonal Skills

Organizational Skills

Education

High School diploma

Tools

MS Office

Job description

The CareIQ Scheduling Coordinator provides administrative customer service assistance to claimants, providers, and claims management by scheduling ancillary healthcare appointments. Utilizing proprietary systems and knowledge from training, a CareIQ Scheduling Coordinator will provide excellent telephonic and written customer service to both inbound and outbound customers. A CareIQ Scheduling Coordinator operates with a high focus on accuracy and urgency to ensure that appointments are scheduled quickly in alignment with the claimant and customer needs.

This is a remote position but candidate needs to reside and work in the Central or Eastern time zones. (Shift: 1:30-10:00 PM EST) *A wired connection to your modem from a broadband internet network with a minimum bandwidth of at least 3 Mbps is required for this position.

ESSENTIAL FUNCTIONS AND RESPONSIBILTIES:

• Provides telephonic customer service in an inbound and outbound high-volume call-center environment.
• Completes accurate data review and entry.
• Able to learn and operate corporate proprietary systems.
• Schedules medical appointments for claimants and owns the results of assigned cases, to ensure product service level expectations are met.
• Ensures all case stakeholders are updated regularly.
• Types and proofreads reports and correspondence via email and management systems.
• Transcribes correspondence/reports from dictation.
• Uses problem solving and critical thinking skills to ensure that daily scheduling challenges do not cause delays in securing appointments.
• Requires regular and consistent attendance.
• Meets departmental production and quality performance expectations.
• Complies with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP).
• Additional duties as required.

KNOWLEDGE & SKILLS:

• Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment.
• Excellent written and verbal communication skills.
• Ability to meet designated deadlines
• Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems.
• Strong interpersonal, time management and organizational skills.
• Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations.
• Ability to work both independently and within a team environment.

EDUCATION/EXPERIENCE:

• High School diploma
• Prior work experience in a detail-oriented customer service environment

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $15.26 - $23.28 per hour

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL

CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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Equal Opportunity Employer
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