CAREGivers in Walpole

Home Instead, Inc.; Norwood (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a cheerful and detail-oriented Scheduling/Service Coordinator to join their team. This role is vital for coordinating caregiver schedules and ensuring smooth office operations in a friendly and fast-paced environment. The ideal candidate will possess excellent communication skills, a commitment to teamwork, and a passion for providing exceptional service to seniors. This position offers opportunities for growth and development while contributing to a caring mission. If you thrive in a supportive atmosphere and enjoy making a difference, this is the perfect opportunity for you.

Benefits

MA Paid Sick Time

401K Match 4%

Vacation time

Verizon Plan discount

Incentives for achieving company goals

Liberty Mutual Insurance Discounts

Qualifications

• Must have strong organizational and communication skills.
• CNA/HHA Certification is required for this position.

Responsibilities

• Coordinate Caregiver/Client schedules and handle office responsibilities.
• Support staff to provide the highest quality service to clients.

Skills

Organizational Skills

Communication Skills

Customer Service Skills

Problem Solving

Interpersonal Skills

Education

CNA/HHA Certification

Tools

Microsoft Office

Job description

Full-Time Scheduling/Service Coordinator

Home Instead of Norwood, a Home Care Company providing home care for seniors, is seeking a cheerful, outgoing, detail-oriented person to help with our many growing operational needs. This qualified individual will coordinate Caregiver/Client schedules and handle all office responsibilities. The Service Coordinator will assist and support other staff members in order to provide the highest quality service to clients. Excellent organizational and communication skills are a must. Candidate needs to enjoy working in a fast-paced, team-oriented environment, have high level customer service skills, patience and a never give up attitude. We are a friendly work environment and TEAM WORK is a priority! This is a great opportunity for growth for the qualified candidate!

Other Position Requirements:

1. Must be able to work between the hours of M-F 9am-5pm. Must be able to occasionally stay later if needed.
2. Must have an understanding of and uphold the policies and procedures established by Uzoma Care Corp. d.b.a. an independently owned and operated Home Instead franchise.
3. Excellent communication and writing skills.
4. Be able to problem solve in a timely manner.
5. Availability to be on-call for staff supervision and substitute Care Pro shifts at other times.
6. Be able to drive in inclement weather to the office.
7. Be reliable, trustworthy, dependable, and compassionate.
8. Commit to the position long-term.
9. Must have the ability to work independently, maintain confidentiality of information, and meet deadlines.
10. Must have strong and effective interpersonal skills as well as sound judgment and good decision-making skills.
11. Ability to handle multiple tasks and prioritize quickly in a fast-moving small business.
12. Ability to occasionally manage the office alone for part of the day.
13. Ability to communicate personally, effectively, and compassionately with a wide range of people.
14. Must demonstrate excellent oral and written communication skills and ability to listen effectively.
15. Must present a professional appearance and calming demeanor.
16. Strong computer skills and experience with Microsoft Office, especially Word, Outlook, and Excel; ability to learn new programs quickly.
17. Ability to lift 25 pounds.
18. Have reliable transportation. Valid Driver's License. Current Car Insurance Policy.
19. Current CNA/HHA Certification

WE OFFER:

1. MA Paid Sick Time
2. 401K Match 4%
3. Vacation time
4. Up to 22% Verizon Plan discount
5. Incentives for achieving company goals
6. Liberty Mutual Insurance Discounts