Caregiver Experience & Training Lead - Remote

Sharecare; Boise (ID); Remote; USD 60,000 - 75,000; Full time

Job summary

A leading digital health company in Boise is seeking a Caregiver Experience & Training Lead to enhance caregiver engagement through innovative feedback and training programs. This role involves gathering insights, monitoring performance metrics, and designing local community events. Candidates should have a Bachelor's degree and at least 3 years of relevant experience in caregiver engagement or training development. The role offers a collaborative environment focused on improving caregiver satisfaction and retention.

Qualifications

• 3+ years of experience in caregiver engagement or training development.
• Proven ability to drive continuous improvement and track performance metrics.
• Experience with community engagement and caregiver appreciation events.

Responsibilities

• Implement engagement programs such as surveys and focus groups.
• Design incentive programs to boost caregiver morale.
• Monitor caregiver performance and report insights to leadership.

Skills

Caregiver engagement strategies

Training program design

Strong interpersonal skills

Project management

Collaboration with HR

Education

Bachelor’s degree in Education, Healthcare Administration, or Human Resources

Tools

Microsoft Office Products

Learning Management Systems (LMS)

Job description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.Sharecare.com.

Job Summary

The Caregiver Experience & Training Lead is responsible for enhancing the caregiver experience through targeted engagement, continuous improvement initiatives, and performance tracking. This role focuses on gathering caregiver feedback, innovating training methods, and reporting key metrics to leadership to ensure high-quality service and caregiver satisfaction. The role also drives caregiver connection and retention through creative engagement strategies, incentives, and collaboration with recruiting and training teams.

Essential Duties and Responsibilities

• Feedback & Engagement Programs
  Implement surveys, focus groups, roundtables, and in-app engagement tools to gather caregiver insights and improve satisfaction. Develop and distribute newsletters to keep caregivers informed and connected.
• Continuous Improvement & Innovation
  Regularly review and update training methods, incorporating best practices, new technology, and evolving client needs. Track training completion and effectiveness to ensure ongoing caregiver development and compliance.
• Performance Tracking & Reporting
  Monitor caregiver performance, retention, and satisfaction metrics. Report trends and actionable insights to leadership to inform strategic decisions.
• Caregiver Incentives & Recognition
  Design and manage incentive programs, including swag distribution, milestone rewards, and recognition campaigns to boost morale and retention.
• Local Events & Activations
  Plan and execute caregiver appreciation events, community activations, and other local engagement opportunities to foster connection and loyalty.
• Recruiter Push Collaboration
  Partner with recruiting teams to align engagement efforts with hiring strategies, ensuring a seamless experience from recruitment through onboarding and beyond.

Qualifications

• Bachelor’s degree in Education, Healthcare Administration, Human Resources, or a related field (or equivalent experience).
• 3+ years of experience in caregiver engagement, training development, or related roles, preferably in a healthcare or home care setting.
• Proven ability to design and implement training programs, track performance metrics, and drive continuous improvement.
• Experience with caregiver engagement strategies such as newsletters, in-app tools, incentives, and local events.
• Strong technology skills with content creation tools, and Microsoft Office Products.
• Familiarity with Learning Management Systems (LMS), and adult learning principles.
• Strong collaboration skills with recruiting and HR to align training and engagement with hiring strategies.
• Excellent communication, project management, and problem-solving skills.

Key Competencies

• Strong Interpersonal Skills : Able to build rapport and trust with caregivers at all levels.
• Project Management : Skilled at coordinating multiple training and improvement initiatives concurrently.
• Empathy & Sensitivity : Understanding the unique challenges caregivers face, ensuring supportive communication.
• Problem-Solving & Conflict Resolution : Adept at resolving escalations efficiently while maintaining positive relationships.
• Collaboration : Works seamlessly with Recruiting, HR, and Operations to align training with organizational goals.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.