Career Planner

State of Iowa - Executive Branch; Waterloo (IA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid telework

IPERS

Health, Dental and Vision Insurance

Vacation Leave

Sick Leave

Holidays (9 days/year)

Flexible Spending Accounts

Life Insurance

Long-Term Disability Insurance

Job summary

Iowa Workforce Development is seeking a full-time professional to provide customer-focused career services at the Waterloo location, guiding job seekers, coaching resumes and interviews, and connecting clients to workshops and employment opportunities.

The role includes supporting employers with recruitment and job orders, assisting unemployment claimants with re-employment, and following Iowa UI rules. A hybrid telework option is available after six months.

Qualifications

• Graduation from an accredited four-year college or university.
• Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, or related human-services activities.
• Current, continuous experience in the state executive branch including twelve months as a Workforce Associate.

Responsibilities

• Provide courteous, respectful customer interactions and determine services requested.
• Coach job seekers on resumes, interviews, and personal skills; facilitate workshops and appointments.
• Assist employers with recruitment, job orders, and employer relationships.
• Guide unemployment claimants through re-employment activities and UI procedures.
• Document services and appointments in the database system and share information with partners.

Skills

Customer service

Team collaboration

Career coaching

Communication

Education

Bachelor's degree

Tools

Iowa WORKS system

Database systems

Virtual conferencing platform

Job description

Job Description

Iowa Workforce Development (IWD) is seeking a

• Location: 3420 University Ave, Waterloo, IA
• Schedule: Full-time | Monday – Friday | 8:00 AM – 4:30 PM
• Work Flexibility: Hybrid telework and alternate schedules available after six months of employment and training have been completed.

Position Details

• Location: 3420 University Ave, Waterloo, IA
• Schedule: Full-time | Monday – Friday | 8:00 AM – 4:30 PM
• Work Flexibility: Hybrid telework and alternate schedules available after six months of employment and training have been completed.

What You’ll Do

Provide customer-focused services, assessing needs, and delivering career guidance. Coach job seekers, assisting with resumes and interviews, connecting customers to workshops and employment opportunities, performing job matching, and documenting services in the database system. Support employers with recruitment and job orders while maintaining employer relationships. Assist unemployment claimants with re-employment activities and follow unemployment administration rules and Iowa law when addressing unemployment insurance claims and appeals.

Core Responsibilities

Customer Service and Team Collaboration

• Provide courtesy, respect, and politeness during all interactions with customers, both internal and external.
• Work with and ask customers appropriate questions to determine services they are seeking and/or needing.
• Interact effectively and build respectful relationships among coworkers and partners.
• Collaborate with team members within the American Job Center (AJC), resulting in a better experience for customers.
• Provide feedback as well as potential solutions to team and/or leadership and provide first day service to Veterans.
• Promptly greet customers upon entry into the Iowa WORKS Center in a friendly and professional manner.

Career Coaching and Customer Support

• Coach, motivate, and encourage job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment.
• Provide customers with assistance with preparing and tailoring resumes and cover letters and facilitate mock interviews for customers, identifying ways to improve their interview responses.
• Process paperwork for partners and team programs and services.
• Refer, direct, and result customers to appropriate workshops and employment events.
• Facilitate workshops or one-on-one appointments in-person or through virtual conferencing platform for customers/participants of system programs and services, update workshops and presentations as new information is available.
• Accurately document all services, appointments, or other pertinent information in the database system and send/receive work-related documents for customers.

Employment Services and Labor Market Guidance

• Assist customers by answering questions about employment and training opportunities.
• Perform “job matching” referring career opportunities to candidates in the Iowa WORKS System.
• Train customers in the benefits and use of the Virtual Recruiter tool.
• Provide appropriate referrals to partner organizations.
• Share current labor market information to support informed decision making by job candidates.

Business Services and Employer Recruitment

• Provide direct services to businesses for recruitment of employees.
• Provide information and guidance to employers on how to use the Iowa WORKS system.
• Identify sources for potential new employer customers for AJC.
• Participate in development and implementation of customized recruitment strategies and events.
• Provide follow-up contact and services to job seekers and businesses.
• Utilize case management system for tracking and maintaining employer information.
• Enter job orders and referrals into the Iowa WORKS system.
• Network with businesses to determine their hiring practices and employer needs.

Unemployment Insurance and Re-employment Support

• Connect unemployment claimants with re-employment activities at the AJC.
• Adhere and refer to unemployment administration rules and Iowa law when working with customers regarding filing unemployment insurance (UI) claims, answering questions and concerns.
• Use database systems to review salary histories, cross reference database systems to ensure personal identification information matches and adjudicate issues within the claim in accordance with all UI laws.
• Provide information to customers for UI appeals when necessary and prepare and participate in all UI appeal hearings relating to issued adjudications decisions.

About Iowa Workforce Development

IWD is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our Iowa WORKS partnership.

IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system for Iowa WORKS Offices where both employers and job seekers can receive workforce assistance.

Employer Highlights

Skills

IWD is focused on serving Iowans and providing outstanding customer service. Our strength is driven by the skills and talents of our people. IWD offers a rewarding team atmosphere, a flexible working environment, and a great total compensation package for our full-time employees, including:

• Iowa Public Employees’ Retirement System (IPERS)
• Retirement Investors Club (RIC)
• Hybrid telework opportunities for eligible classifications
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance

If you’re looking for a career with a well-respected organization that values its employees and customers, you’ve come to the right place!

The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov .

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.

Minimum Qualification Requirements

• Graduation from an accredited four-year college or university with a degree in any field.
• Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.
• A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.