Career Planner

Dynamic Workforce Solutions; Milwaukee (WI); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

Dynamic Workforce Solutions is hiring a Career Navigator in Milwaukee, WI. The role involves case management to help job seekers acquire skills and secure employment, while also assisting employers in finding suitable talent. The position offers a wage of $21–$25 per hour with potential for hybrid work arrangements.

The incumbent will manage integrated workforce plans, coordinate with service providers, and document progress in the system, ensuring equitable access and ongoing client support.

Qualifications

• Customer/client focus and teamwork orientation are required.
• Strong communication proficiency, both verbal and written.
• Bilingual candidates preferred.
• Ability to use Microsoft Office and basic Internet skills.

Responsibilities

• Interview customers to assess service needs and explore employment opportunities.
• Coach customers to present themselves and obtain placement.
• Provide career advisement including plans, referrals, and retention services.
• Document customer interactions with case notes in the automated system.

Skills

Customer focus

Teamwork

Communication skills

Bilingual preferred

Microsoft Office

Internet skills

Tools

Microsoft Office

Internet skills

Job description

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Job Details

Job Title: Career Navigator
Position Classification: Non-Exempt
Office Location: Milwaukee, WI
Wage: $21.00 to $25.00
Has potential to go hybrid.

Your Impact

Do you want to make a lasting difference in the lives of your customers? As a case manager with DWFS, you will have the opportunity to work with job/career seekers to ensure that they have the skills and resources to find and maintain self‑sustaining employment. You will be able to help employers locate the talent they need to help their businesses thrive. You will know you are successful as you meet goals and put your customers to work.

Primary Objectives of Position

The career navigator provides integrated workforce planning services to career center customers. Aids customers in developing, evaluating, and effectively initiating and implementing plans to find employment and/or employment skills. Work involves developing and maintaining contact with customers, and/or service providers for service needs. Helps customers to engage in self‑assessment;

Essential Job Functions

• Interviews customers to assess ongoing service needs, obtain occupational information and explore the full range of employment opportunities and/or training.
• Coaches customers to present themselves effectively as candidates and obtain optimal placement in employment or further occupational information.
• Provide career advisement including the development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services.
• Performs visits to customers' homes, training providers' sites, and /or employment sites.
• Develops and implements service plans to meet customer needs. Ensures that service plans are maintained and updated as needed.
• Coordinates service provider activities.
• Implements prescribed program related procedures and accurate case management.
• Provides ongoing case management and serves as a liaison between customers and service providers. Manages a comprehensive caseload of job seekers (more detail?)
• Provides employment services on an ongoing basis.
• Provides guidance and other assistance to help the participant retain employment.
• Accurately document customer interactions through well‑written case notes in automated system. Ensure that case files meet or exceed programmatic requirement. Prepare reports as requested.
• Address the unique needs and barriers of customers and create and maintain an environment of inclusion for all participants by making customer referrals to appropriate workshops, assessments and internal programs while ensuring equitable access for all individuals regardless of needs or barriers.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Other Job Duties

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands / Work Environment

Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies

Customer/client focus, learning orientation, communication proficiency, teamwork orientation, technical capacity

Skills / Abilities

Basic computer literacy including ability to use the Internet and Microsoft Office products. Keyboarding skills mandatory. Ability to work in a team environment. Excellent interpersonal skills and customer‑service orientation. Strong oral and written communication skills. Bilingual candidates preferred.

Additional Requirements

Must have valid driver's license and adequate vehicle insurance coverage.

Equal Opportunity Employer

Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.

Salary

Salary: $21.00 - $25.00 per hour