Career Navigator

C2 Global Professional Services; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Wellness Reimbursement

Generous Paid Time Off

Paid Parental Leave

401(K) with 100% Employer Match of up

Dental

Vision

Life Insurance

Short and Long Term Disability

Pet Insurance

Job summary

C2 Global Professional Services is seeking a Career Navigator to welcome customers at the Workforce Center, assess initial needs, and guide them toward suitable programs or referrals. The role emphasizes accurate data collection and collaboration with staff to deliver effective workforce solutions.

The position requires strong communication, organizational, and problem-solving skills, with a focus on customer service and compliance with program requirements.

Qualifications

• Requires High School diploma or GED.
• Undergraduate degree in a relevant field plus 1 year of relevant experience preferred.
• Additional relevant experience may be considered in lieu of required education.

Responsibilities

• Assist individuals at entry into the workforce programs and triage needs.
• Conduct one-on-one sessions to identify immediate needs and determine program enrollment or referrals.
• Gather, analyze, and verify information for program eligibility and data entry.
• Identify barriers to employment and assess eligibility for workforce services.
• Provide information to coworkers and staff about available programs and services.
• Perform other related duties as assigned.

Skills

Workforce development

Economic development

Business intelligence

Project management

Policy interpretation

Customer service

Verbal and written communication

Data entry

Team collaboration

Education

High School Diploma or GED

Bachelor's degree in a relevant field

1 year of relevant experience

Tools

MS Word

MS Excel

General computer skills

Job description

JOB SUMMARY

The Career Navigator is committed to creating a positive first impression by ensuring each customer that enters the Workforce Center or engages virtually is effectively triaged and treated as a priority. The Career Navigator is a critical role in the Career Center and provides technical assistance and support when needed to workforce staff.

ESSENTIAL FUNCTIONS

• Performs essential workforce services and functions beginning at the customer point of entry into the workforce center, to assist individuals participating in workforce programs.
• The Career Navigator will conduct a one-on-one session with each new customer to identify immediate needs. Conducts initial assessment to determine if the customer would benefit from program enrollment or direct referral to the Placement Center or other service area.
• Responsibilities include collecting, analyzing, researching, and determining program requirements and customer eligibility.
• The Career Navigator identifies barriers to employment, and customer eligibility for critical workforce programs and services.
• Observes, receives, and obtains relevant customer information for data entry and prepares customer files.
• Provides information to co-workers, supervisors and other staff members to identify workforce programs and services for customers.
• Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES

• Knowledge of workforce development, economic development, business intelligence and trends, and project management.
• Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
• Knowledge of word processing, spreadsheet, technology and computer skills.
• Exceptional customer service and interpersonal skills.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills.
• Ability to understand and interpret federal and state program eligibility guidelines and requirement, and to consistently apply policies and procedures.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the general public.
• Ability to develop strategies and solutions.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required.
• Undergraduate degree from an accredited university or college in a relevant field of study and one (1) year of relevant experience preferred.
• Additional relevant experience may be considered in lieu of required education.
• Valid driver's license and proof of insurance with good driving record.
• Ability to relocate within the service delivery area.
• Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS

Physical requirements include lifting up to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech and hearing. Working conditions are primarily in an office environment. Occasional driving and travel required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPANY OVERVIEW:

C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers.

At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference.

Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work.

Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you'll also gain access to a competitive benefits plan that enhances your work-life balance. Lets make a difference together!

• Health Insurance (with low-cost options for employee-only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match of up to 6% of individual contributions
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Pet Insurance

EEO/AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.

Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications