Career Coordinator

State of Oklahoma; Kentucky; On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Benefits packet

Job summary

The State of Oklahoma is seeking a workforce center professional to coordinate career assessment and vocational counseling services at the Altus center. You will register customers for employment and unemployment services, ensuring accurate documentation and referrals within EmployOklahoma.

Responsibilities include interpreting unemployment insurance provisions, supporting claimants and employers, and maintaining compliance with state and federal laws while delivering excellent customer service.

Qualifications

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office suite and general computer skills.
• Ability to lift up to 25 pounds.

Responsibilities

• Manage and promote career assessment and vocational counseling.
• Register customers for employment, unemployment services and education/training.
• Explain unemployment benefits provisions and assist with UI claims.

Skills

Verbal and written communication

Customer service

Interpersonal skills

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Microsoft Access

Microsoft Teams

Internet

Job description

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Full time

Regular

Annual Salary - $40,948.00; Hourly - $19.69 ($19.686538)

Full-time

Salary: $40,948.00 annual; $19.69 hourly ($19.686538)

Primary Working Hours: M-F; 8:00am - 5:00pm

FLSA Status: Non-Exempt

Location: Altus, OK

Travel: Minimal – mainly for training only

• The State of Oklahoma offers a comprehensive Benefits Packet , including a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Manage & promotes career assessment/vocational counseling via applicant interview & qualification evaluation to determine needs for employment, job skills, placement, training, referral, etc. under a case management system ensuring the optimal delivery of the multiple employment services provided at the center within the business hours of operation focused on priority services to special-needs clients and ensuring required information is obtained and recorded into EmployOklahoma.

Utilize EmployOklahoma for registering customers for employment, unemployment services and additional education and training services.

Establishes claims for Unemployment Insurance benefits, which may include providing an interpretation of & conformity to the benefit provisions of multi-state unemployment insurance laws to claimants and employers, analyzing claims for accurate and complete information, fact-finding, and maintaining Unemployment Insurance files focused on priority service to all categories of special-needs clients.

Communicates with management, employers, applicants, claimants, and coworkers, concerning job orders, referrals, job developments, and unemployment insurance benefits in a timely fashion; prepares clear, concise oral or written reports as needed.

Professionally manage career assessment, vocational counseling, job placement, employment services and other social services offered at the local American Job Center in conformity to the Department of Labor’s state and federal applicable laws and regulations with priority service to veterans and other special-needs applicants.

Utilize excellent customer-service skills to ensure optimal results for the many activities required of the workforce center staff keeping the office appearance and atmosphere conducive to friendly customer service.

Provide resource room assistance with unemployment insurance (UI) eligibility, filing UI claims, training on UI functions and UI compensation services in a professional and friendly manner under a case management system.

Assist with the workforce center’s receptionist duties as assigned.

Participate in team meetings in the workforce center.

Participate in staff-required training and cross training in order to provide professional, timely and additional assistance with the workforce center duty requirements.

Utilize office machinery in accordance with safety / security protocols.

On-site attendance is an essential function of the position, as the role requires direct interaction with staff, clients, and on-site office resources.

These job functions, responsibilities and activities may change at any time with or without notice.

Knowledge of - spelling, punctuation, and business English; business mathematics; modern office methods and procedures; employment practices and problems; current economic and social trends, programs and problems; community and social service providers; the principles of interviewing; social assistance requirements; the U.S. Department of Labor one-stop workforce initiative as it pertains to the collaboration of numerous partners providing employment supportive core services to enhance Oklahoma’s workforce; laws, rules, policies and regulations of public employment service, unemployment compensation, job training, and social services programs; occupations and industries; basic psychology and human relations.

Skill and Competencies – excellent verbal and written communication skills.

Ability to - maintain effective working relationships with others; work with a high degree of independence; deal effectively and courteously with people; multi-task; exercise good judgment in evaluating eligibility requirements; exercise good management in evaluating case management situations; make decisions; anticipate, identify and resolve problems; handle confidential work; evaluate situations and choose an appropriate course of action in accordance with appropriate law and agency policy; present ideas and facts effectively and accurately; interpret applicable state and federal laws and regulations especially pertaining to veterans programs, social services, employment and training activities; follow oral or written instructions.

• Work is typically performed in an office setting with climate-controlled settings and exposure to moderate noise level. While performing the duties of the job, employee is required to talk, stand, walk, and reach with hands and arms. This position requires regular periods of sitting or standing and daily use of computer and phone. It also requires the occasional use of the office machinery in accordance with safety and security protocols.

• Education and Experience requirements for this position require 5 years of experience in employment services, career or vocational guidance and counseling, personnel, recruitment, training, customer services or social services related work; or an equivalent combination of education and experience substituting thirty semester hours from an accredited college or university for 3 years of the required work experience.

Computer Skills – Employee must be capable of proficiently using the OESC’s standard software (Microsoft Office - Word, Outlook, Excel, Access, and Teams), and the Internet, as well as proficiency to learn other software as needed.

Employee must be capable of lifting, carrying, and moving objects of up to 25 pounds.

• OESC is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .