Career Coach

Grant Associates; Washington (District of Columbia); Presencial; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

11 Paid Holidays

PTO

Tuition reimbursement

Medical/Vision/Dental

Employer 401k Contributions

Employee Assistance Programs

Descripción de la vacante

Grant Associates is looking for a Career Coach to follow up with clients after employment, maintain relationships with program partners, and support ongoing placement efforts. The role emphasizes helping clients navigate post-employment experiences and ensuring seamless transitions for program participants.

Responsibilities include outreach by phone, resume review, data entry in Salesforce, and collaboration with multiple departments to connect clients with appropriate resources and employment

Formación

• Must have strong verbal and written communication skills.
• Ability to problem-solve and work with a diverse client base.
• Experience in social services, HR, or customer service is required (1–2 years).
• Fast-paced, results-oriented environment with attention to detail.

Responsabilidades

• Follow-up with candidates by phone to assess employment status and advise on job search.
• Review resumes and identify openings matching skills and interests.
• Input data into database and generate reports on placement and retention results.
• Maintain client relationships to keep referral processes open for future placements.
• Meet with clients for post-employment coaching sessions.

Conocimientos

Verbal communication

Written communication

Problem solving

Fast-paced environment

Customer service

Educación

High school diploma

Associate's degree

Bachelor's degree preferred

Herramientas

Salesforce

Descripción del empleo

Who We Are

Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training and fun activities!

Company Description

Who We Are

Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training and fun activities!

Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Culture, Innovation, and Green teams.

Job Description

The Career Coach follows up with clients after they secure employment to ensure that there are no issues with their continued employment. The Career Coach also maintains client relationships with the programs in order to keep the referral process open for future placements.

Key Responsibilities

• Follow-up with candidates by phone to assess their employment status and advise them on their job search
• Review resumes and identify current job openings that match candidates skills and interests
• Input data into database and generate reports on job placement and retention results
• Devise strategic contact methods to maintain client relationships with the program.
• Keep informed of transitional benefit information for clients enrolled in the program.
• Provide client support by email communication, phones screenings and follow up while maintaining sensitivity to client's employment needs.
• Responsible for entry, updates and integrity of client information in the client tracking system (SalesForce).
• Meet with clients one on one for post-employment coaching sessions.
• Connect clients to appropriate and available resource for assistance with employment barriers or situation that may prevent them from ability to maintain employment.
• Leverage resources, share information and connect with all departments to assist clients with new job as needed.
• Review milestone documents to ensure all documents adhere to HRA policy.
• Reviews employer emails/fax for employment milestone confirmation.
• Schedule clients for post-employment

Qualifications

• High school diploma, Associate's or Bachelor's degree preferred
• Minimum of 1-2 years of experience in social services, human resources, or customer service fields
• Ability to problem-solve and work with a diverse customer base
• Excellent verbal and written communication skills
• Ability to work well in a fast-paced environment
• Results-oriented

Additional Information

We Provide

• Competitive wages for high performance
• 11 Paid Holidays
• PTO
• Tuition reimbursement
• Guided Professional Development Plans
• Summer Fridays
• Weekly Wellness Sessions
• Medical/Vision/ Dental
• Employer Paid Life Insurance
• Employer 401k Contributions
• Employee Referral Bonus
• Employee Assistance Programs
• Company Picnics Volunteer Experiences
• Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Innovation and Green teams.

About Us

Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [email protected].