Career coach

Dynamic Workforce Solutions; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Dynamic Workforce Solutions in Chicago, IL seeks a Career Coach to develop local job seekers into qualified candidates for employers by planning services and referrals. You will provide career advisement, assess client needs, and coordinate with service providers to place individuals into training and employment opportunities.

The role emphasizes extreme customer service, documentation, and ongoing case management, ensuring programmatic compliance while supporting job seekers and employers alike.

Qualifications

• Bachelor's degree in social services, Human Resources, Communications, Business, or equivalent experience is required.
• Minimum of two years' experience in staffing, recruiting, or workforce development with at least one year's experience working with computer systems for data entry and data review required.
• Previous workforce experience and/or case management experience is preferred. Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills.

Responsibilities

• Makes appropriate connections for job seekers to open positions resulting in employment.
• Helps businesses recruit the best applicants for their jobs.
• Interviews customers to assess service needs.
• Aids customers in developing, evaluating, and effectively initiating and implementing plans to enhance employment skills.
• Identifies job seeker barriers and refers to appropriate resources.
• Provides career advisement through development of individual employment plans, referrals to jobs, placement in training/education programs and job placement or advancement.
• Implements prescribed program-related procedures and accurate case management.
• Provides ongoing case management and serves as liaison between customers and service providers.
• Documents all customer interactions through well-written case notes.
• Acquires and maintains knowledge of market research tools and industry trends to guide job seekers to appropriate placement or education.
• Ensures that case files meet or exceed programmatic requirements.
• Provides valued and timely service to both jobseekers and employers.
• Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers.

Skills

Communication skills

Recruiting experience

Career advisement

Customer service

Education

Bachelor's degree in Social Services / HR / Communications / Business

Job description

Company Description

About Us

The Dynamic Difference

We don't just run programs. We build them around people. Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers.

Who We Are

A National Leader in Workforce Solutions

We are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch.

Job Description

JobTitle:CareerCoach

Reports to: Lead Career Coach

PositionClassification:Non-exempt

Primary Objectives of Position

TheCareer Coach isresponsibleforprovidingemployerswith qualified candidates by developing local job seekers through planning, program services, andappropriate referrals.

Essential Job Functions

• Makesappropriateconnectionforjobseekerstoopenpositionsresultinginemployment.
• Helpbusinessesrecruitthebestapplicantsfortheirjobs.
• Interviewscustomerstoassessserviceneeds.
• Aidscustomersindeveloping,evaluating,andeffectivelyinitiatingandimplementingplans to enhance employment skills.
• Identifyjobseekerbarriersandrefertoappropriateresources.
• Providecareeradvisementthroughdevelopmentofindividualemploymentplans,referrals to jobs, placement in training/educationsprogramsand job placement or advancement.
• Implementsprescribedprogram-relatedproceduresandaccuratecasemanagement.
• Providesongoingcasemanagementandserves asaliaisonbetweencustomersandserviceproviders.
• Documentsallcustomerinteractionsthroughwell-writtencasenotes.
• Acquiresandmaintainsknowledgeofmarketresearchtoolsandindustry/sectortrendsto guide job seekers toappropriate placementor education.
• Ensuresthatcasefilesmeetorexceedprogrammaticrequirements.
• Providesvaluedandtimelyservicetobothjobseekersandemployers.
• UtilizesExtremeCustomerServicebehaviorsinallinteractionswithinternalandexternalcustomers.
• Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity and recruiting experience

Other Job Duties

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required.The company reserves the rightto revise or change job duties as businessrequirementsdictate.Itisalsounderstoodthatthecompanyreservestherighttochangework schedules asrequired, including requiring overtime.

Qualifications

Education: Bachelor's degree in social services,HumanResources,Communications,Business,or equivalent experience isrequired.

Experience: Minimumoftwoyears'experienceinstaffing,recruiting,orworkforcedevelopmentwithat least oneyear'sexperience working with computer systems for data entry and data reviewrequired.

Previousworkforce experience and/or case management experienceispreferred. Mustpossessdemonstratedproficiencywithverbalandwrittencommunicationskillsaswellasdemonstratedcustomer service skills and computer skills.

Skills/Abilities: Knowledgeofemploymentandrecruitingpractices;abilitytoeffectivelyassesscustomer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service.

Additional Requirements: Musthavevaliddriver'slicenseandadequatevehicleinsurancecoverage

Additional Information

Dynamic Workforce Solutions is committed to providing an environment that is free from unlawful discrimination and harassment in any form.

It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons.

Chicago - 7500 South Pulaski Road, Chicago, IL 60652

Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Equal Opportunity Employer

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process.

If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].