Career & Alumni Services Manager (4169U) #89752

University of California Berkeley; Berkeley (CA); On-site; USD 95,000 - 102,000; Full time

Benefits offered by this job

UC benefits

Exempt monthly-paid

Job summary

The University of California, Berkeley is seeking a Career & Alumni Services Manager within the SSALLEX division to lead academic quality assurance, course standards, and program evaluation across visiting student programs.

You will coordinate advisory committees, instructors, and student representatives, manage disciplinary processes, and report to senior leadership, using LMS tools like Canvas and Zoom to support diverse learners.

Qualifications

• Bachelor's degree in a related field or equivalent experience/training.
• Continuing education in a related field.
• Demonstrated experience managing academic/career focused programs or courses.
• Experience assessing program quality and leading process improvement efforts.
• Experience developing career-focused programs or courses to meet student or market needs.
• Experience managing multiple academic or professional training courses across disciplines.

Responsibilities

• Establish evaluation criteria for measuring results and impact across programs.
• Manage academic quality assurance and improvement processes and standard setting.
• Coordinate meetings with advisory committees, instructors, and student representatives.
• Manage disciplinary processes in collaboration with departments and provide reports to senior leadership.
• Develop and manage career development programs and related curriculum.
• Recruit, train, and supervise instructors and ensure instructional excellence.

Skills

Analytical skills

Problem solving

Interpersonal skills

Communication skills

Presentation skills

Education

Bachelor's degree in a related area

Continuing education in related field

Tools

Canvas LMS

Zoom

Microsoft Office

Google Workspace

Dropbox

Job description

At the University of California, Berkeley , we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom, and belonging makes it a special place for students, faculty, and staff, who are among the most talented and accomplished anywhere, including Nobel laureates, Pulitzer Prize winners, and MacArthur Fellows. Since our founding in 1868, we have been an engine for innovation - driving intellectual, economic, and social progress that benefits California, the U.S., and beyond. Together, we change the world.

At Berkeley, the best careers are built on a foundation of continuous learning and growth . We actively support professional development by providing all full-time staff employees with at least 80 hours of paid time per year and provide space for supportive colleague communities via numerous employee resource groups.

Summer Sessions, Study Abroad, Lifelong Learning & University Extension (SSALLEX) is the extended education division of the University of California, Berkeley, and an essential part of the University's mission to extend UC Berkeley's research and scholarship to a global community. SSALLEX is a vibrant and dynamic organization that enables more than 60,000 visiting UC and potential Cal students; parents, faculty, academic units, international business partners, and central campus service providers to engage in campus activities. The department provides more than 2,000 summer courses, fall freshmen programs, study abroad experiences, global internships, and year-round programs or courses, lectures, special events, and interest circles for older adults.

Position Summary

In this position, the Career & Alumni Services Manager manages academic quality assurance and improvement processes, including setting standards for course preparation, assessment, and evaluation. The Career & Alumni Services Manager coordinates regular meetings with advisory committees, program instructors, and student representatives for ongoing discussion of quality improvement and manages the resolution process for academic issues with instructors, students, parents, and partners. This position manages disciplinary processes in collaboration with colleagues from academic and administrative departments and provides regular reports on results to senior leadership in the department. Using advanced technical expertise, teaching and coaching experience, and organizational objectives, the Career & Alumni Services Manager resolves complex visiting student career- and alumni-related program issues and needs assessment initiatives and works on the most complex visiting student program issues, where analysis of situations requires an in-depth evaluation and understanding of organizational strategies and business objectives.

Responsibilities

• Establishes evaluation criteria for measuring desired results and impact. Manages academic quality assurance and improvement processes, including setting standards for course preparation, assessment, and evaluation. Coordinates regular meetings with advisory committees, program instructors, and student representatives for ongoing discussion of quality improvement. Manages the resolution process for academic issues with instructors, students, parents, and partners. Manages disciplinary processes in collaboration with colleagues from academic and administrative departments. Provides regular reports on results to the department's senior leadership.
• Evaluates prospective program partnerships and supports department leadership and other staff in the development of on-campus and global partnerships. Coordinates with partners in the management and operations of existing programs.
• Plans and develops career development focused/coaching/alumni related programs and curriculum, and adjusts existing courses and curriculum working closely with the Berkeley Global Team, the Academic Policy Committee, and instructors to manage the planning and scheduling of course offerings. Plans and manages program-related events
• Uses considerable discretion to determine methods and procedures for current and new course offerings and topics. Collaborates regularly with other program directors and managers in the department to ensure standardization across programs.
• Recruits, selects, orients, evaluates, and supervises qualified accredited and/or certificate instructors. Works closely with program directors/managers, the Academic Policy Committee, and Berkeley Global leadership to ensure excellence in all areas of instruction and coaching across programs.
• Develops and facilitates 1 non-credit career development workshop or course per academic semester, including curriculum design, classroom instruction, and student career mentorship.

Required Qualifications

• Uses business software systems in the completion of work assignments (for example, Word, Excel, Access, PowerPoint).
• Possesses advanced analytical, problem-solving, interpersonal, communication, and presentation skills.
• Demonstrates knowledge of campus policies and procedures in a higher education environment; advanced knowledge of functional areas and understands how work impacts other areas of public educational programs.
• Has advanced knowledge of accredited and/or certificate program instruction and delivery methodologies, campus, market, and business strategies.
• Experience managing academic/career focused or related programs/projects/courses
• Experience assessing the quality of career focused/related programs and managing process improvement efforts
• Experience developing career focused/related programs or courses to meet student or market needs
• Experience managing a portfolio of academic or professional training courses from various disciplines and subject areas
• Experience planning and managing events
• Excellent written, verbal, interpersonal, and cross-cultural communication skills sufficient to represent the university in meetings with leaders and senior-level representatives of other organizations
• Proficiency in instructional and other technology such as LMS (Canvas), online video conferencing (Zoom), Microsoft Suite, Google Suite, file sharing (Dropbox), and other tools and/or comparable technological expertise.
• Bachelor's degree in a related area and/or equivalent experience/training.
• Continuing education in a related field.

Preferred Qualifications

• Experience working in higher education with international students
• 2 or more years of international work experience (or equivalent skills/experience)
• 2 or more years of teaching experience, experience in course development, learning objectives/syllabi, exams, etc. (or equivalent skills/experience)
• 2 or more years of experience working in K-12 or higher education administration or academic program management, progressively taking on greater responsibilities (or equivalent skills/experience)
• Advanced degree in a related area and/or equivalent experience/training.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted annual salary range that the University reasonably expects to pay for this position is $95,000 - $102,000.

• This is an exempt, monthly-paid position.
• This is a full-time career position eligible for UC benefits.

Other Information

This is not a visa opportunity. This position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Misconduct

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Misconduct means any violation of the policies or laws governing conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.