Career Advisor (Remote)

Zeiders Enterprises; Woodbridge (VA); Remote; USD 60,000 - 80,000; Full time

Job summary

A military support organization seeks a Career Advisor to assist military spouses in finding education and career opportunities. Responsibilities include providing tailored advice, managing client profiles, and scheduling coaching sessions. Candidates should have a Bachelor's degree and over four years of advising experience. The ideal applicant will exhibit strong communication skills and critical thinking abilities. Competitive pay range is $18.75 - $24.33 per hour.

Qualifications

• 4+ years of experience in career advising or coaching.
• Experience in training development and delivery.
• Ability to navigate multiple computer systems.

Responsibilities

• Provide education and career advising to military spouses.
• Connect clients with appropriate resources.
• Schedule career coaching appointments.

Skills

Strong communication skills

Critical thinking

Technology skills

Customer service

Active listening

Education

Bachelor's degree

Job description

Summary

The SECO program delivers individualized career support to military spouses by exploring their career interests, finding education and financial assistance opportunities, developing career plans, and connecting them to employment opportunities through: SECO Coaching Services, the MySECO web presence, and the Military Spouse Employment Partnership (MSEP) Component.

Career Advisors provide support to military spouses through the Military OneSource Military Spouse Education and Career Opportunities (SECO) Program Contract by connecting military spouses with academic and employment opportunities.

Essential Duties and Responsibilities

• Maintain readiness in a fast-paced contact center work environment to support military spouses.
• Receive initial calls from military spouses via a live hand off using call center technology.
• Receive incoming live chats from military spouses.
• Assess military spouses’ needs and provide them with individualized available Government-approved resources.
• Provide education and career advising, including but not limited to:
  • Provide recommendations regarding opportunities for online and distance education and training; Educate military spouses on the availability of financial assistance resources to assist in decision making; Assist spouses with understanding Federal, state and local occupational licensing
  • Provide credentialing information for select career fields.
• Schedule career coaching appointments.
• Assist spouses with troubleshooting website access associated with SECO programs.
• Assist with the administration of a Department of Defense military spouse scholarship program.
• Maintain government provided case management system, spouse profiles and scholarship accounts.

Additional Information

Shift for this position:

The call center’s hours of operation are Monday – Friday: 7:00 AM – 10:00 PM EST, and Saturday: 10:00 AM – 5:00 PM EST

• Successful candidate’s specific schedule will be determined by the Advisor Services Lead and may change based on the contract.

Required Education and/or Experience Qualifications

• This position requires a Bachelor's degree AND 4+ years professional experience providing high quality and in-depth educational, career, or employment advising or coaching to diverse ADULT populations.
• Three (3) years' experience in training development and delivery, public speaking, group presentation and facilitation skills preferably in adult education, medical or non-medical setting;
• Two (2) years' experience supervising or overseeing the delivery of social services and/or education programs, systems and services.
• This position requires U.S. Citizenship due to US Government systems access.
• This position requires home internet service with speeds in excess of 3Mb in both directions (upload and download) through a broadband internet service (e.g. Cable, Fios, etc. as opposed to DSL, Satellite, dial-up).
• Candidate must have strong technology and research skills, as well as ability to navigate multiple computer systems simultaneously.
• Candidate must have a positive, approachable personality coupled with strong communication skills.
• Candidate must be an active listener to interpret the needs of the client and provide the required support and/or resources.
• Candidate must be able use critical thinking skills to connect the client to applicable resources, including SECO career coaching, in support of reaching their education and career goals.
• Candidate must be able to accommodate a full-time training schedule for the first 6-8 weeks of employment if hired.

Preferred Qualifications

• Preference for candidates with an active certification through one of the following: the National Association of Workforce Development Professionals (NAWDP), the National Board of Certified Counselors (NBCC) or the National Career Development Association (NCDA).
• Preference for candidates with experience working in a contact center or educational service operations environment.
• Preference for former Military or Military Spouse or Veteran or Wounded Warrior.
• Preference for candidates with experience working in a structured environment with set schedules.
• Preference for candidates with the ability to build rapport with individuals in a remote/virtual setting.

Physical Demands

Must have a home office set up. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 20 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $18.75 - $24.33 / hr

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.