Career Advisor Bilingual Required Garland Onsite

Equus; Garland (TX); On-site; Full time

Job summary

As a Career Advisor at a leading workforce development provider, you will guide customers through job search strategies and training needs, ensuring high-quality services. This role involves maintaining records, critiquing resumes, and addressing customer concerns effectively.

Qualifications

• 1-3 years experience in workforce development preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Advise customers on job search strategies and training needs.
• Maintain accurate records and manage customer relationships.

Skills

Communication

Customer Service

Education

Associate Degree

Job description

Job Description

In this Career Advisor role, you will be an integral part of the Operational team, responsible for advising, monitoring, and tracking customer participation. This position counsels and assists customers with job search strategies, personal career advisement, and training needs. You will also help customers identify and work with barriers to employment. In this role, you will need to maintain accurate and complete records and ensure smooth transition of cases across services and programs. You will be responsible for managing day-to-day relationships with customers, ensuring their concerns are addressed promptly with a plan of action. This role requires critiquing resumes and maintaining an understanding of a wide range of occupations/careers for effective customer placement. You will also need to demonstrate strategies for re-engaging customers after training, utilize the standards of the Case Management Model, and adhere to policies and procedures for Career Advisement.

In this role, you will:

• Ensure the delivery of high-quality, individualized services to customers
• Protect and maintain the confidentiality of participants’ rights
• Document customer success stories accurately both internally and externally

Qualifications:

• Related associate degree from an accredited institution or equivalent work experience
• Excellent verbal and written communication skills
• Demonstrated customer service skills
• Familiarity with the communities served, including knowledge of local needs and resources
• One to three years’ experience in workforce development or related programs (preferred)
• A valid driver’s license in good standing and proof of liability insurance

Additional Information:

All candidate information will be kept confidential in accordance with EEO guidelines.

Position involves extensive standing, sitting, and continuous use of computers, phones, and desks. Work will primarily be in an office environment during specified hours. The role requires interaction with individuals from diverse backgrounds, both one-on-one and in groups. Occasional out-of-office meetings, conferences, training, and events may be required.

The hourly rate is $23.15.

The selected candidate must be available to work onsite Monday through Friday, 8:00 am to 5:00 pm.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus applies industry best practices by focusing on the development, design, and delivery of demand-driven workforce solutions.

Joining Equus offers extensive learning opportunities and networking programs. Most importantly, you will have the chance to make a lasting impact on others’ lives.

At Equus, we value diversity and are committed to an inclusive work environment where everyone is treated with respect and fairness. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will be considered regardless of race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, disability, or other protected characteristics.