CareCoach Connect Lead Medical Assistant East Texas Region

Davita Inc.; Tyler (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Davita Inc. seeks a Lead Medical Assistant in Tyler, TX who will support patient care and enhance clinic workflows. This role requires clinical expertise, patient interaction, and mentorship of staff. Candidates must have a GED and relevant experience, with leadership skills highly valued.

Benefits

Comprehensive benefits package

Equity stock purchase

401k contribution

Qualifications

• 5+ years as a certified MA or 7+ years combined experience.
• Demonstrates leadership experience and knowledge of medical terminology.
• Proven ability to mentor and train.

Responsibilities

• Organizes the clinical environment and supports patient care.
• Performs duties at the expert level as a Medical Assistant.
• Leads clinic metrics projects and initiatives.

Skills

Leadership

Customer Service

Flexible

Communication

Education

High school graduate or GED

Tools

Electronic Health Record

Medical Equipment

Job description

Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together.

The Lead Medical Assistant (MA) participates in providing patient care at an expert skill level. They have a duty to provide a standard of care that exceeds that of a reasonably competent and knowledgeable Medical Assistant. The Lead MA conducts training and onboarding of MA staff. The expectation is 50% of time is spent on clinic specific initiatives that drive continuous process and metrics improvement in their clinic and enhance developing their leadership skills. The Lead Medical Assistant is required to perform all duties of a Medical Assistant within their scope of practice delegated by, and under the supervision of, a provider (TX) or physician (FL).

Position in this function organizes the clinical environment and provides support in patient care situations. Support includes but is not limited to assisting physicians and nursing personnel, including those skills listed under Job Functions below along with various other procedures under the direct supervision and responsibility of a medical provider. The Lead MA assists in identifying patient needs or problems and communicating data to the provider or other members of the clinical team. The Lead MA delivers quality customer service. Ensures policy and procedures are followed including infection control, privacy and confidentiality.

Primary Responsibilities:

• Performs allduties at theexpert level within the scope of aMedical Assistant's scope ofpractice.Operates diagnostic equipment (cannot interpret tests), remove staples fromsuperficial wounds,changeswound dressingandobtains cultures, administers non intravenousmedication performs simple specimen collection via noninvasive techniques and collects bloodspecimens via venipunctureor via capillary,performs EKGs.Performs qualitycontrol checkson equipment.Prepares and sterilizes medical equipment usingthe autoclave


• Spends 50% of time dedicated to clinic metrics/projects/initiatives as assigned by clinic leadership to support and drive workflow & process improvement within the clinic


• Proactively identifies solutions to non-standard requests and solves moderately complex problems on their own.Applies expert knowledge and skills to a range of moderately complex activities


• Records patient caredocumentation in the medical recordaccuratelyandina timelymanner.Identifies when other MA'sdocumentation is incorrectand alertsclinic leadership


• Recognized as a "champion" and serves as MA mentor and trainer and provides expertise as SME to MA staff


• May assist to coordinate work of other team members


• Promotes positive work environment in the clinic as a culture ambassador


• Coordinates patient care as directed byprovider,and policies/procedures


• Respects patient confidentialityat all times. Ensures others arealsorespectingpatientconfidentiality


• Organizes exam and treatment rooms, stocks and cleans rooms and sterilizes instruments. Gathers supplies as per provider direction.Ensures that supplies areavailable, stock isinventoried, logdata is accurate and supplies arerotated.Follows up withdiscrepancies


• Creates and maintainsanenvironment that supports infection prevention


• Telephoneand in-personscreeninglimited to intake andgatheringof information withoutrequiringthe exercise ofjudgment based onclinical knowledge


• Supports and follows Standard Delegation of Orders


• Ensures that all MAs areaware of trainingtheymust receivetocontinuallyimproveperformance


• Performs all otherrelatedduties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High schoolgraduate orGED equivalent


• Current BLS certificationfor healthcare providers (written exam and in-person assessment) at time of hire orwithin 30 days of hire


• 5+ yearsas a certified MA ora combination of 7+ years certifiedand non-certified medical assistant experience (with 3+years certified)


• Demonstrated leadership experience


• Knowledge of medical terminology


• MasteredICD-10 and CPT coding


• Intermediate Excel skills


• Expert in computer literacyinelectronic health record


• Proven abilityto mentor and train others


• Proven abilityto react calmlyand effectivelyin emergencysituationsrequired andassume a leadershiproleuntil higher levels ofcare arrive on scene


• Proven excellent communication and customer service skills


• Flexibility and nimbleness to adapt to change


• Driver's license and access to reliable transportation


• Ability to travel up to 90% around the Tyler and Longview, Texas area to meet with members in their homes, the hospital or in a long-term care setting


• This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease

Preferred Qualifications:

• 1+years of lead or supervisoryexperience


• Bilingual

Physical & Mental Requirements:

• Abilityto lift, push orpull >35 lbs. with assistance


• Abilityto standforextended periods of time


• Abilityto usefinemotor skills to operate equipment and/or machinery


• Abilityto receive andcomprehend instructions verballyand/or in writing


• Abilityto use logical reasoningfor simpleand complexproblem solving


• Occasionallyrequiresexposureto communicable diseases or bodilyfluids


• Abilityto discriminate shades of colorwhen readingdipstick

The hourly range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.