Care Transitions Coordinator RN/LPN Clinical Liaison

UnitedHealth Group; Bellaire (TX); On-site; USD 69,000 - 103,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401(k) contribution

Job summary

UnitedHealth Group is recruiting for a health-services liaison to educate professionals, patients, and families about home care and to cultivate referrals. The role involves coordinating admissions, visiting sites to assess needs, and meeting admissions and payor-mix goals.

You will document activities in CRM, maintain referral-source records, and participate in community events to promote services. A bachelor’s degree is preferred and travel will be 50% or more.

Qualifications

• RN or LPN license in assigned states.
• 1+ year healthcare-related business development/outreach experience.
• Reliable transportation and valid driver’s license with liability insurance.

Responsibilities

• Educates health care professionals, patients and families about home care services.
• Develops and maintains relationships with key referral sources to generate leads.
• Coordinates patient admissions with the team and collects required documentation.
• Conducts on-site visits to assess patient needs and barriers to care.
• Keeps accurate records of patient interactions and referrals in CRM.
• Achieves admissions, product and payor-mix goals.
• Meets short- and long-term target account goals.
• Documents daily sales calls in CRM with pre/post-call notes.
• Maintains up-to-date records of referral sources in territory in CRM.
• Attends community events to promote UnitedHealth Group/Amedisys services.
• Responds promptly to customer complaints.
• Performs other duties as assigned.

Skills

Healthcare business development

Relationship building

CRM documentation

Communication skills

Education

Bachelor's degree

Job description

Explore opportunities with Amedisys, part of the Optum family of businesses. We provide home health, hospice and community-based services that help people receive quality care where they feel most comfortable: at home. Rooted in personalized care, we support patients and provide comfort through each stage of their health journey, while building trusted relationships along the way. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

Primary Responsibilities:

• Educates health care professionals, patients, and families about home care services
• Develops and maintains relationships with key referral sources, such as hospitals, nursing homes and physician offices to generate leads
• Coordinates patient admissions with the team, including obtaining all required documentation to complete referral to admission process
• Conducts on-site visits to assess patient needs and identify barriers to care
• Keeps accurate records of patient interactions and referrals
• Achieves admissions, product, and payor-mix goals
• Meets short and long-term target account goals
• Documents the minimum expectation of sales calls daily in CRM (including pre and post call notes)
• Maintains a complete, up-to-date record of targeted referral sources in territory in CRM
• Attends community events to promote Amedisys
• Responds to customer complaints in timely manner
• Performs other duties as assigned

Please note: This role will travel 50% or more within the assigned territory.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Current RN or LPN license, specific to the state(s) you are assigned to work. MSW, LCSW, PT, PTA, OT, OTA, SLP, and PA licenses are considered in some cases
• 1+ years of experience in a healthcare related business development/outreach role
• Reliable transportation, current driver's license, and liability insurance

Preferred Qualification:

• Bachelors degree

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $68,880 to $103,320 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.