Care Technician - Behavioral Health Expansion Program (Grant-Funded Role)

Ryan Health; New York (NY); On-site; Full time

Job summary

This innovative firm is seeking a dedicated Care Technician to join their team in providing essential support services to individuals in need. In this role, you will engage with patients, link them to vital health and substance use disorder treatments, and facilitate their journey towards recovery. You will work collaboratively with community partners, ensuring that patients receive comprehensive care tailored to their needs. If you are passionate about making a difference in the health sector and have the skills to support diverse populations, this is your chance to contribute to meaningful change in your community.

Qualifications

• 1-2 years of experience in social services or health education.
• Strong communication and interpersonal skills are essential.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Provide intensive prevention and support services to patients.
• Document patient encounters in the electronic medical record.
• Conduct community outreach and educate about health services.

Skills

Social Services Experience

Health Education

Care Coordination

Communication Skills

Interpersonal Skills

Flexibility

Education

High School Diploma

BSW or BA in Health or Human Services

Tools

Electronic Medical Record Systems

Job description

Job Details

Level: Experienced

Job Location: West 97th Street - New York, NY

Position Type: Full Time

Education Level: High School

Salary Range: $29.83 - $31.50 Hourly

Job Shift: Day

Job Category: Health Care

Description

GRANT-FUNDED ROLE:(HRSA Grant #227883 Title, Community Health Worker)

GRANT END DATE: February 2027

WORK SCHEDULE:Monday- Friday, 9a-5p. There may be some early evenings, 11a-7p, and weekend hours , 9a-1p, to be scheduled in advance.

Position Overview:

The Care Technician will provide intensive prevention and support services to Behavioral Health Expansion Program participants; link patients to Behavioral Health and Substance Use Disorder Treatment, care and support services through intensive outreach, escort services, advocacy, and health education, using various models, including screening, brief intervention, and referral (SBIRT) for Mental Health and Substance Use Disorder (SUD), and referral to Ryan’s Medically Assisted Treatment (MAT) program. This work is carried in support of the mission and goals and Ryan Network.

Essential Functions:

• Assess patients for support services programs and case management services, through completion of intake/assessment, reassessment process and development of service plan.
• Document all patient encounters in the electronic medical record, ensuring that client and patient records are maintained in accordance with agency protocols and standards.
• Conduct rapid HIV testing as needed.
• Collaborate with community partners and stakeholders to identify individuals appropriate for the Behavioral Health Expansion Program, including referral to MAT program, where indicated.
• Educate potential patients about the Behavioral Health Expansion program and encourage their participation in the program.
• Facilitate behavioral and adherence counseling for clients receiving Behavioral Health Expansion program services.
• Educate community residents and agencies about Ryan Health services and programs.
• Where indicated, conduct community outreach on nights and weekends.
• Provide home, hospital, or community site visits and escorts, as indicated.
• Ensure coordination and intensive follow-up of medical, psychiatric and social services. Schedule and facilitate patients’ attendance at medical and other appointments.
• Implement, monitor, reassess and document activities to ensure that patient needs are met.
• Practice accepted infection control measures in accordance with OSHA Blood Borne Pathogens Standards, and the Center’s policies and procedures.
• Collaborate and consult with team and other service providers in identifying service gaps for case planning activity.
• Develop and expand the network of communication and cooperation with other health, mental health, drug treatment, and social service provider agencies working with targeted populations.
• Advocate and negotiate services on behalf of patients, family and significant others, in accordance with Center policies and procedures.
• Facilitate crisis intervention and referrals to emergency services.
• Assist in program compliance with funding requirements, including data collection and timely and accurate submission of information/reports to supervisor.
• Implement strategies to reach target populations.
• Educate patients regarding early medical intervention, options to reduce/modify stressors, and adherence to treatment regimens, and appointment schedules.
• Attend required meetings, supervision, case conferences, conferences, in-service seminars, as assigned.
• Immediately report any problems/unusual occurrences to supervisor.
• Perform other duties as assigned.

Qualifications

Minimum Experience and Skills Required:

• 1-2 years of social services, health education or care coordination experience.
• Experience providing supportive and/or educational services to MAT patients.
• Experience working with various intervention models.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including evenings, nights and weekends.

Education, Licenses and/or Certification Required and Skills:

1. High school diploma or equivalent
2. NYS Driver’s License required

Preferred Qualifications:

• BSW or BA in Health or Human Services
• Bilingual English/Spanish. French Creole
• Medicaid/CHIP/managed care experience
• Certification in EBIs preferred

Minimal Training Time:

90 day probationary period

Working Conditions:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, talk and hear.

The employee is occasionally required to move about the mobile outreach van, and/or office; use hands and fingers to feel, handle, or operate office equipment.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is performed in the mobile outreach van, and office. The noise level and space accommodations in the work environment may vary.

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.

Equal Opportunity Employer

Ryan Health is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.