Care Team Support Specialist (Pharm Tech or MA)

GoldenScript; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare company is seeking a Care Team Support Specialist to enhance patient care processes. The role includes scheduling patient visits, providing follow-up support, and ensuring accurate medication information, all while collaborating with a clinical team to provide high-quality care to patients. Candidates must possess relevant certifications and experience in a healthcare setting.

Qualifications

• Need 2+ years in a patient-facing healthcare role.
• Must have skills in communication and working with older adults.
• Familiarity with medication reconciliation and HEDIS measures preferred.

Responsibilities

• Schedule patient visits and coordinate follow-ups with pharmacists.
• Perform outreach to patients post-visit for follow-up and education.
• Collaborate with physician offices for continuity of care.

Skills

Communication

Detail-oriented

Organized

Tech-savvy

Education

CPhT (Florida) or Certified Medical Assistant

Tools

Google Workspace

EHR

Job description

Care Team Support Specialist (Pharm Tech or MA)

Care Team Support Specialist (Pharm Tech or MA)

This range is provided by GoldenScript. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $26.00/hr

About Us:

Goldenscript is flipping the script on how meds are managed for polypharmacy patients. We’re betting on pharmacists - not as background consultants, but as frontline care champions. If you’re ready to help rewrite the playbook for pharmacy and build something that actually changes lives, this is your shot.

What You’ll Do:

As a Care Team Support Specialist, you'll be the operational backbone for our clinical team — ensuring patients are scheduled, prepared, and supported across every touchpoint. Whether you're prepping charts, coordinating with providers, or checking in with patients after a visit, your work enables our pharmacists to deliver high-impact, compassionate care.

Core Responsibilities

• Schedule patient visits and coordinate follow-ups with clinical pharmacists
• Conduct pre-visit calls to gather relevant medication and health history
• Prepare charts with key data for pharmacist review
• Perform outreach to patients post-visit for follow-up and education
• Support medication reconciliation by collecting accurate medication info
• Collaborate with physician offices, care coordinators, and caregivers to ensure continuity
• Monitor and escalate medication risks or care gaps to clinical leads
• Navigate multiple systems (EHR, communication tools, task dashboards) efficiently
• Participate in daily team huddles and contribute to continuous improvement

What We’re Looking For

Required

• CPhT (Florida) or Certified Medical Assistant (CMA/RMA)
• 2+ years in a patient-facing healthcare role (clinic, retail pharmacy, telehealth, etc.)
• Strong communication skills and comfort speaking with older adults
• Detail-oriented, organized, and tech-savvy (Google Workspace, EMRs, Slack)
• Reliable internet and professional home work setup
• Comfortable working in a fast-paced, mission-driven virtual team

Preferred

• Experience in Athena
• Experience in virtual care, pharmacy quality programs, or Medicare Advantage
• Familiarity with medication reconciliation, HEDIS measures, or risk assessments
• Be part of core clinical team — with a real voice
• Deliver care that puts patients and clinicians first
• Work with a mission-driven, collaborative, and scrappy team
• Shape the clinical culture, model, and experience from Day 1
• Remote flexibility with a strong, supportive core

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Health and Human Services

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