Care Team Specialist

Cross Country Healthcare, Inc.; Oklahoma City (OK); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Burnalong Wellness platform

Gym access

Job summary

Cross Country Healthcare, Inc. is seeking a Care Team Specialist (CTS) to join our team. You will provide individualized support to healthcare professionals, resolve issues, and ensure a positive experience across onboarding, payroll, benefits, and portal navigation.

You will handle inquiries via phone, chat, text, social media, and email, educate professionals on processes, and collaborate with recruiters and support teams to deliver exceptional service.

Qualifications

• HS diploma or GED required; higher education preferred.
• Strong customer service orientation with client focus.
• Exemplary interpersonal and communication skills.
• Adaptability to evolving situations and able to handle diverse people.
• Pleasant, helpful demeanor on calls and messages.
• Ability to relate to diverse individuals and build relationships.

Responsibilities

• Improve candidate experience by contributing new ideas and processes.
• Assist healthcare professionals and internal teams with onboarding, payroll, benefits, portal navigation, and tech support.
• Make outbound and respond to inbound calls, chats, texts, social posts, and emails.
• Serve as a social media ambassador, connecting professionals with recruiters.
• Utilize applicant tracking system to document issues from request to resolution.
• Educate professionals on processes and set expectations for assignments.
• Support professionals during pre/post onboarding.
• Collaborate with support teams to educate and communicate issues and solutions.
• Perform other duties as assigned.

Skills

Interpersonal skills

Customer service

Communication skills

People skills

Education

HS diploma or GED

BS/BA degree preferred

Tools

MS Office Suite

Social media platforms

Job description

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction - a standard we continue to uphold today.

BASIC PURPOSE

The Care Team Specialist (CTS) will work as a member of a team to offer individualized support for our healthcare professionals. The CTS help facilitate the best possible experience for health care professionals by initiating and maintaining exceptional rapport and providing extraordinary customer service and resolution of issues that arise.

ESSENTIAL FUNCTIONS

• Create the best possible experience for our healthcare professionals by contributing new ideas and processes to improve the overall candidate experience.
• Assist healthcare professionals and internal departments resolve a variety of issues onboarding, payroll, benefits, navigating the portal and troubleshooting tech issues.
• Make outbound calls as well as respond to inbound phone calls, chats, texts, social media posts, and emails.
• Act as a social media ambassador engaging with healthcare professionals, answering questions, providing knowledge, and connecting professionals with recruiters.
• Use our applicant tracking system to communicate and notate issues from support request to resolution.
• Educate new, existing, and working healthcare professionals on the processes they will follow and manage expectations for each assignment.
• Support professional is with pre/post boarding process.
• Work closely with support teams to educate and communicate issues and solutions.
• All other duties as assigned.

Must be able to perform the essential functions of the job, with or without reasonable accommodation.

QUALIFICATIONS

• HS diploma or GED BS/BA degree preferred
• Working knowledge of MS Office Suite, social media platforms
• Customer service oriented - client focused
• Exemplary interpersonal skills
• Adaptability to evolving situations
• Pleasant and helpful yet direct demeanor on the telephone
• Ability to relate to a variety of people and establish meaningful relationships

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Benefits

• Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance.
• The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability

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