Care Team Lead

Giving Home Health Care; Albuquerque (NM); On-site; USD 57,564 - 71,954; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with company matching

PTO and holidays

Company-paid STD and LTD

Tuition reimbursement

Cell phone reimbursement

Team lunches and anniversaries

Job summary

Giving Home Health Care seeks a Care Team Lead to supervise Patient Coordinators, ensuring timely care coordination and high-quality service. You will coach staff, monitor productivity, and uphold policies and standards across the team.

The role reports to the Care Team Director and drives continuous improvement while maintaining exceptional patient and caregiver experiences.

Qualifications

• Associate's degree preferred; equivalent work experience may be considered.
• Minimum 2 years in Care Team, Patient Navigation, Case Management, or healthcare coordination.
• 1–3 years of leadership or supervisory experience or as a senior team member.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, Teams).
• Experience with EMRs, Salesforce, or similar healthcare software preferred.

Responsibilities

• Provide direct supervision, coaching, and support to Patient Coordinators.
• Foster a positive, collaborative team environment reflecting HEART Values.
• Set daily priorities and balance workloads to meet patient and operational needs.
• Conduct regular one-on-one meetings, coaching sessions, and performance discussions.
• Assist with onboarding and mentoring new Patient Coordinators.

Skills

Leadership

Coaching

Communication

Organizational skills

Customer service

Problem solving

Time management

Attention to detail

Conflict resolution

Microsoft Office

Education

Associate degree preferred

Tools

EMRs

Salesforce

Job description

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

The Care Team Lead is responsible for the day-to-day leadership, oversight, and development of an assigned team of Patient Coordinators. Reporting to the Care Team Director, this role ensures the consistent execution of care coordination processes, promotes operational excellence, and supports the delivery of exceptional patient and caregiver experiences.

The Care Team Lead provides daily coaching, guidance, and accountability to Patient Coordinators while monitoring productivity, quality, documentation, and service standards. This position serves as the first point of escalation for routine operational concerns and partners closely with the Care Team Director to achieve departmental goals and drive continuous improvement.

Responsibilities

Team Leadership

• Provide direct supervision, coaching, and support to assigned Patient Coordinators.
• Foster a positive, collaborative, and accountable team environment that reflects Giving Home Health Care's HEART Values.
• Establish daily priorities and ensure workloads are balanced to meet patient and operational needs.
• Conduct regular one-on-one meetings, coaching sessions, and performance discussions.
• Assist with onboarding and mentoring new Patient Coordinators.
• Recognize employee achievements while addressing performance concerns in a timely and constructive manner.
• Escalate complex operational, employee, or patient concerns to the Care Team Director when appropriate.

Operational Oversight

• Monitor daily workflows to ensure timely completion of patient care coordination activities.
• Assist in assigning caseloads and adjusting workloads based on staffing needs and business demands.
• Ensure timely completion of patient documentation, Letters of Medical Necessity (LOMNs), care plans, and other required records.
• Identify workflow barriers and implement solutions to improve efficiency and patient experience.
• Maintain compliance with organizational policies, regulatory requirements, and departmental procedures.

Training and Employee Development

• Provide ongoing coaching, education, and hands‑on training to support employee growth and competency.
• Reinforce standard operating procedures and ensure consistent application across the team.
• Identify training opportunities and partner with the Care Team Director to implement development plans.
• Support cross‑training initiatives to improve team flexibility and operational continuity.

Quality Assurance

• Perform routine quality audits of documentation, medical records, and care coordination activities.
• Monitor compliance with quality standards, productivity expectations, and regulatory requirements.
• Provide timely feedback and corrective coaching to improve accuracy and consistency.
• Assist with quality improvement initiatives and monitor action plans.

Performance Management

• Monitor team productivity, quality metrics, and service standards.
• Utilize operational reports and performance dashboards to identify trends and opportunities for improvement.
• Assist the Care Team Director in achieving departmental goals and key performance indicators.
• Promote accountability while fostering a culture of continuous improvement.

Collaboration and Communication

• Serve as the primary resource for Patient Coordinators regarding daily operational questions.
• Collaborate with Clinical Services, Staffing, Recruiting, Compliance, Authorization Specialists, and other departments to support patient care.
• Facilitate effective communication between team members to ensure continuity of care.
• Participate in departmental meetings and communicate organizational updates to the team.

Patient Support

• Assist with escalated patient or caregiver concerns and provide service recovery when appropriate.
• May maintain a limited patient caseload based on operational needs.

Qualifications and Competencies

Minimum Qualifications

• Associate's degree preferred; equivalent work experience may be considered.
• Minimum of 2 years of experience in a Care Team, Patient Navigation, Case Management, or healthcare coordination role.
• Minimum of 1-3 years of leadership or supervisory experience or demonstrated success serving as a senior team member or mentor.
• Working knowledge of healthcare documentation, care coordination processes, and regulatory requirements.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams).
• Experience utilizing EMRs, Salesforce, or similar healthcare software preferred.
• Demonstrated ability to coach, motivate, and develop employees.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced healthcare environment.
• Excellent written and verbal communication skills.
• Strong critical thinking, problem‑solving, and decision‑making abilities.
• Ability to effectively manage conflict, de‑escalate challenging situations, and provide exceptional customer service.

Key competencies

• Leadership and coaching
• Delegation
• Accountability
• Performance management
• Critical thinking
• Problem solving
• Organization
• Time management
• Quality assurance
• Attention to detail
• Communication
• Collaboration
• Customer service
• Adaptability
• Conflict resolution

Benefits

• Health, Dental, and Vision Insurance after 90 days.
• 401(k) with company matching program.
• PTO, holidays, and your birthday off.
• Company holidays, floating holiday, and birthday holiday.
• Vacation (PTO) and Sick Days.
• Company-paid STD and LTD.
• Tuition reimbursement program.
• $100 monthly cell phone reimbursement.
• Monthly in-office lunch for birthdays, anniversaries, and events.

$57,564 - $71,954 a year

Up to $14,000 annually in bonuses based on meeting performance metrics

To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. We’re committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.

Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.

Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination.

Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.