Care Team Coordinator

Senior Helpers Parent Account; Bel Air (MD); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Mileage Reimbursement

Voluntary Health Benefits

Job summary

Senior Helpers of Bel Air is seeking a Care Team Coordinator to support our caregiver team in the field and office. This role focuses on onboarding, compliance, training, and ensuring caregivers have the tools and support needed to deliver high-quality in-home care.

Ideal candidates will have CNA/GNA credentials or relevant home care experience, strong communication, and the ability to coach caregivers. The position requires field presence and office work, with a compensation range of

Qualifications

• Candidate should have hands-on home care knowledge and caregiver support experience.
• Strong communication and interpersonal skills are essential.
• Comfortable coaching caregivers and delivering on-field guidance.

Responsibilities

• Serve as day-to-day resource for caregivers and address questions.
• Conduct and assist with new caregiver orientations and onboarding.
• Assist with managing inbound and outbound calls.
• Help ensure caregiver files, certifications, and trainings stay current.
• Track expirations and follow up for required documentation.
• Support training, education, and ongoing development.
• Provide coaching when caregivers need support for a client or task.
• Participate in client or caregiver visits as needed.
• Maintain accurate caregiver records and documentation.
• Identify opportunities to improve caregiver performance and client satisfaction.
• Collaborate with scheduling/operations to resolve caregiver issues.

Skills

Communication skills

Organizational skills

Coaching caregivers

Tech proficiency

Driver's license

Fieldwork

Team collaboration

Reliability

Education

CNA or GNA certification preferred

Experience in home care or senior care

Tools

Microsoft Office

Electronic documentation systems

Job description

Senior Helpers of Bel Air is seeking a Care Team Coordinator to serve as a resource and support for our caregiver team. This is a hands-on, field-focused position for someone who understands home care, enjoys working with caregivers, and takes pride in keeping our team prepared, supported, and compliant.

The Care Team Coordinator will work closely with the Operations team to support caregiver onboarding and orientations, maintain compliance requirements, assist with training and education, and help caregivers succeed in the field.

The focus is on being a reliable resource for our care team and helping ensure our caregivers have the tools, training, and support they need to provide excellent care.

Primary Responsibilities

• Serve as a day-to-day resource for caregivers and assist with questions, concerns, and care-related needs.
• Conduct and assist with new caregiver orientations and onboarding.
• Assist with managing inbound and outbound calls
• Help ensure caregiver files, certifications, training, and other required compliance items remain current.
• Track upcoming expirations and follow up with caregivers to obtain required documentation.
• Assist with caregiver training, education, skills reviews, and ongoing development.
• Provide additional training or coaching when a caregiver needs assistance with a specific client or care task.
• Conduct caregiver check-ins and provide feedback to the Operations team when additional support may be needed.
• Assist with caregiver recognition, engagement, and retention efforts.
• Support the Operations team with quality assurance and field-related follow-up.
• Participate in client visits, caregiver visits, or other field activities as needed.
• Assist with maintaining accurate caregiver records and documentation.
• Help identify opportunities to improve caregiver performance, consistency, and client satisfaction.
• Work collaboratively with the scheduling and operations teams to help resolve caregiver-related issues.
• Maintain a professional, positive, and supportive relationship with the caregiver team.
• Other duties as assigned to support the Care Team and Operations department.

Qualifications

• CNA or GNA preferred.
• Previous experience in home care, senior care, healthcare, or a similar environment preferred.
• Strong understanding of caregiver responsibilities and the needs of seniors.
• Excellent communication and interpersonal skills.
• Comfortable working directly with caregivers and providing coaching or assistance.
• Organized and able to manage multiple responsibilities and follow up on outstanding items.
• Comfortable using technology, electronic documentation systems, and Microsoft Office.
• Ability to work independently while also functioning as part of a team.
• Professional, dependable, and approachable.
• Must have a valid driver's license, reliable transportation, and the ability to drive to client homes and other locations as needed.
• Must be willing to work in the field as well as in the office.

What Success Looks Like

The Care Team Coordinator is successful when our caregivers feel that they have a knowledgeable and accessible resource they can turn to.

Success in this role means:

• Caregiver orientations are completed thoroughly and consistently.
• Compliance requirements stay current and organized.
• Caregivers receive the training and support they need.
• Caregiver questions and concerns are addressed promptly.
• The Operations team has visibility into caregiver needs and potential issues.
• Caregivers feel supported, prepared, and connected to the organization.
• Clients receive consistent, high-quality care from a well-supported care team.
• Positive Attitude that can be felt over the phone or in-person.

Compensation/Benefits

• $40,000–$45,000 annually, based on experience and qualifications
• Paid Time Off
• Mileage Reimbursement
• Voluntary Health Benefits

CNA/GNA certification and relevant home care experience are preferred and will be considered when determining compensation.

About Senior Helpers of Bel Air:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country.Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.