Care Team & Client Services Leader

Senior Helpers of Central Mississippi; Clinton (MS); On-site; USD 45,847,000 - 51,577,000; Full time

Benefits offered by this job

Paid Time Off

Limited Voluntary Benefits

LifeMart Discount Program

Job summary

Senior Helpers of Central Mississippi is seeking a Client Services & Care Team Manager in Clinton, MS. This hands-on leadership role oversees client coordination and caregiver scheduling to ensure dependable, high-quality home care.

The ideal candidate is organized, proactive, and able to solve problems independently while communicating professionally with clients, families, and staff. Experience in home care or healthcare operations is preferred; willingness to perform caregiver duties when

Qualifications

• Minimum 2 years of experience in healthcare, home care, staffing, scheduling, medical-office operations, or a related field preferred.
• Previous scheduling or workforce coordination experience strongly preferred.
• Must be willing and able to perform caregiver duties and provide direct client care when necessary.
• Strong computer, telephone, written communication, and organizational skills required.
• High school diploma or equivalent; college education or relevant professional training preferred.

Responsibilities

• Serve as a primary point of contact for clients and families regarding routine service needs.
• Coordinate new-client starts and ensure schedules are properly staffed.
• Conduct regular client follow-ups and help maintain high client satisfaction.
• Respond promptly and professionally to client concerns and service changes.
• Maintain accurate client information and documentation in homecare software (WellSky).
• Monitor authorized service hours and communicate potential scheduling or authorization issues before they become problems.
• Escalate significant client concerns to the Owner/Administrator when appropriate.
• Manage caregiver schedules and ensure appropriate client/caregiver matching.
• Proactively identify and address open shifts and potential coverage gaps.
• Be willing and able to personally provide client care and cover caregiver shifts when necessary to maintain continuity of care, including occasional urgent or last-minute coverage.
• Manage caregiver call-outs and coordinate replacement coverage.
• Communicate schedule changes clearly and promptly.
• Monitor caregiver attendance, punctuality, reliability, and performance.
• Address routine caregiver performance concerns through coaching and accountability.
• Maintain caregiver availability information.
• Help ensure sufficient caregiver coverage for current clients and anticipated new clients.
• Coordinate after-hours/on-call staffing needs according to company procedures.
• Assist with maintaining an active caregiver recruiting pipeline.
• Screen caregiver applicants and coordinate interviews.
• Assist with onboarding, orientation, background screening, and training requirements.
• Help maintain a pool of qualified caregivers who are ready to work.
• Build positive relationships with caregivers while maintaining clear performance expectations and accountability.

Skills

Ownership

Prioritization

Independent problem solving

Professional communication

Difficult conversations

Organization

Scheduling software

Confidentiality

Compassion & accountability

Problem anticipation

Education

High school diploma or equivalent

College education or relevant training

Tools

WellSky

Job description

Senior Helpers of Central Mississippi is seeking a Client Services & Care Team Manager in Clinton, MS. This hands-on leadership role oversees client coordination and caregiver scheduling to ensure dependable, high-quality home care.

The ideal candidate is organized, proactive, and able to solve problems independently while communicating professionally with clients, families, and staff. Experience in home care or healthcare operations is preferred; willingness to perform caregiver duties when