Care Team Assistant

Mayo Foundation for Medical Education and Research; Rochester (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Mayo Clinic is seeking a Care Team Assistant to provide essential support in the Emergency Department. This role involves administrative duties, patient interaction, and teamwork in a dynamic healthcare environment. Candidates are expected to have strong communication and organizational skills, with a commitment to patient care and safety.

Benefits

Medical plan options

Dental coverage options

Retirement package

Continuing education opportunities

Qualifications

• High school diploma or equivalent required.
• Successful completion of Health Unit Coordinator Program or comparable experience.
• Strong interpersonal skills for patient interactions.

Responsibilities

• Provide organizational, administrative, and clerical support to the Emergency Department.
• Facilitate patient admissions and monitor electronic records.
• Support medication reconciliation process.

Skills

Communication

Organizational skills

Interpersonal skills

Customer service

Education

High school diploma or equivalent

Completion of Health Unit Coordinator Program or Medical Assistant

Tools

Windows-based applications

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation andcomprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Care Team Assistant (CTA) provides organizational, administrative, and clerical support to the Emergency Department and the health care team.

The CTA communicates effectively via a variety of modalities with patients, visitors, and Mayo staff. The CTA plays an integral role in communication across the continuum of care.

The CTA functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources and processes.

The CTA carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities.

The CTA supports the healthcare team by anticipating and responding to team requests and patient needs, examples include ordering supplies for both administrative and patient care needs, ensuring necessary information is updated in patient medical records etc.

Initiates a quick registration process for ED patients, facilitates patient admissions, responsible for the tracking and movement of patients through the ED, enters admission orders into the electronic medical record and accurately enters patient admissions/discharges in the electronic environment, and coordinates patient follow-up appointments.

Monitors electronic faxes and uploads documentation into patient medical record. CTAs play a key role in visitor management in compliance with Mayo Clinic visitor policy.

Collect patient documentation and updates the electronic medical record. Information includes but is not limited to insurance information, creation of the MRN, creation of an ambulatory encounter, registration, etc. CTA’s are responsible for scanning all internally initiated documents for patients as well as any outside materials.

CTA’s manage downtime materials for outages relating to EPIC and SCC Soft applications. Functions include documentation management, utilizing downtime software, and following outage procedures.

CTA’s respond to and support Multiple/Mass Casualty Incidents impacting the ED.

CTA’s support Medication reconciliation process in coordination with ED nursing and pharmacy. Completes process as a delegate, marking necessary updates.

Fixing incorrectly placed Post ED follow up orders as directed by a protocol.

Qualifications

High school diploma or equivalent required. Successful completion of college or vocational school Health Unit Coordinator Program, Medical Assistant, or comparable experience required. Basic knowledge of computer systems and strong keyboarding skills (i.e., Windows-based applications, and intranet/internet use) required. Excellent written and oral communication skills, mature judgment, and strong interpersonal skills for interactions with patients, nursing, physicians, and external calls/requests is needed. Requires the ability to assertively pursue information and to function independently. Requires the ability to handle multiple demands at short notice in a highly stressful area. Outstanding customer service, interpersonal and organizational skills. Adapts effectively to unpredictable situations within the patient care setting. Availability to work flexible hours, including days, evenings, nights, weekends and holidays.

Medical terminology is preferred, but not required.

Certified nursing assistant certification is preferred, but not required.
Current Cardiopulmonary Resuscitation (CPR) Certification or must obtain within 1 year from date of hire.

Exemption Status

Nonexempt

Compensation Detail

$21.13-$29.63/hour Shift Differential: Evening $1.30 Night $1.90 Wkend Day $1.75 Wkend Evening $3.05 Wkend Night $3.65

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Weekdays: 1500-2330, 2300-0730

Weekend Schedule

Friday: 1500-2330 Sat/Sun: 1100-2330 every third weekend and every third holiday

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the'EOE is the Law'. Mayo Clinic participates inE-Verifyand may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Tricia Harding