Care Team Assistant

Erie Family Health Centers; Evanston (IL); On-site; USD 24,108 - 28,929; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

FSA

401(k) Erie match

PTO 15 days + 8 holidays

Career growth

Job summary

Erie Family Health Centers in Evanston, IL is hiring a Care Team Assistant (CTA) to support Providers and Medical Assistants. You will help with exam room setup, scheduling follow-ups, and handling discharge summaries to ensure timely and comprehensive care.

Requires a high school diploma, basic computer and customer service skills, and a patient‑focused, culturally competent approach. On‑the‑job training is provided, and bilingual skills are a plus.

Qualifications

• High school diploma or equivalent required.
• Associate degree or two years of college preferred.
• Six months of related healthcare or customer service experience preferred.
• On the job training available for individuals without prior healthcare experience.
• Basic computer and customer service skills required.
• Cultural competency to work with a diverse patient population.
• Bilingual fluency preferred.
• Intermediate proficiency in Microsoft Office and EPIC skills are a plus.

Responsibilities

• Maintains and prepares exam rooms, ensuring they are cleaned, sterilized, and stocked appropriately.
• Assists with scheduling appointments for general follow ups, testing, and procedures.
• Provides discharge summary requirements and next steps.
• Helps with sensitive exam requirements.
• Ensures all faxing and printing documents are complete.
• Performs related job duties as necessary.

Skills

Customer service skills

Independent work

Cultural competency

Bilingual fluency

Microsoft Office

EPIC skills

Basic computer skills

Education

High School diploma or equivalent

Associate degree or two years of college

Tools

Microsoft Office

EPIC systems

Job description

Job Details

Job Location: Erie Evanston/Skokie Health and Dental Center - 1285 Hartrey - Evanston, IL 60202

Position Type: Full Time

Salary Range: $17.50 - $21.00 Hourly

About Erie

Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our Operations team! The Care Team Assistant (CTA) is a critical role at Erie that performs a variety of patient care activities to support both our Providers and Medical Assistants in the delivery of services to ensure timely and comprehensive care.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare.
• 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary.
• Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays.
• Competitive salary, annual merit increases, plus room for growth and career advancement.

*Compensation is based on each candidate’s experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.

Main Duties & Responsibilities

• Maintains and prepares exam rooms, ensuring they are cleaned, sterilized, and stocked appropriately to provide excellent patient experience
• Assists with scheduling appointments for general follow ups, testing, and procedures as instructed
• Provides discharge summary requirements and next steps
• Helps with sensitive exam requirements
• Ensures all faxing and printing documents are complete
• Performs related job duties as necessary.

Qualifications

Education

• Required: High School diploma or equivalent.
• Preferred: Associate degree or two (2) years of college a plus.

Experience

• Preferred: Six (6) months of related experience in a healthcare or customer service role.
• On the job training will be provided for individuals without prior healthcare experience

Skills and Knowledge

• Required: Basic computer skills.
• Required: Customer service skills.
• Required: Ability to work independently.
• Required: Cultural competency to work with a diverse patient population.
• Preferred: Bilingual fluency to assist or work with non-English speaking patients and/or guests.
• Preferred: Intermediate proficiency in Microsoft Office a plus.
• Preferred: Intermediate EPIC skills are a plus.

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

• Our mission, vision, and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.