Care Specialist - Full-time; 4405-208-N

Catholic Charities Brooklyn and Queens, Inc.; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking Care Specialists to join their dynamic team dedicated to providing high-quality health care services across Brooklyn and Queens. This role focuses on coordinating care for individuals with serious mental illness and complex medical needs, ensuring they receive comprehensive support in their recovery journey. The ideal candidate will possess strong communication skills and a background in social work or a related field. Join this forward-thinking organization and make a significant impact in the community by helping clients access essential resources and services that promote their well-being and stability.

Benefits

Generous time off

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Savings with Agency Match

Transit Benefits

Life Insurance

Voluntary Benefits

Qualifications

• Bachelor's degree in social work or related field with 2 years of experience.
• Skills in crisis intervention, communication, and psychosocial rehabilitation are essential.

Responsibilities

• Coordinate comprehensive care for clients with complex medical and psychiatric needs.
• Develop individualized care plans in collaboration with clients and service providers.

Skills

Crisis Intervention

Time Management

Psychosocial Rehabilitation Skills

Communication Skills

Cross-Cultural Competency

Advocating

Clinical Assessment Skills

Education

Bachelor’s degree in social work

Professional Degree/certification in healthcare

Tools

iPhones

Tablets

Surface Pros

Web-based platforms

Job description

Job Description

Posted Tuesday, April 1, 2025 at 4:00 AM

Care Specialist:
Are you looking to join a dynamic team focused on providing high quality health care to communities across Brooklyn & Queens? If so, you’ve come to the right place. For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness. Catholic Charities provides individuals with serious mental illness, complex medical needs and substance abuse issues with comprehensive care coordination and case management services. Our Care Coordination Program works with Health Homes to deliver comprehensive, community-based services for adults with Medicaid, living with serious mental illness, and ensures clients have access to uninterrupted and coordinated behavioral and physical health services while addressing the social determinants of health that impact daily living. Care Specialists address a host of issues that impact clients directly such as housing, access to nutritious food, economic security/benefits, medication adherence, linkage with outpatient treatment providers or other community resources and social supports.

RESPONSIBILITIES:
The Care Coordinator has overall day-to-day responsibility and accountability for coordinating all aspects of care for clients with complex medical and/or psychiatric co-morbid conditions and for facilitating their access to the full range of medical, behavioral health, substance use, social and psychosocial services in the community, in an efficient and effective manner.

Duties of the Care Coordinator focus on the integration of the care team to serve the client in any appropriate need-based area, including mental health, medical health, social determinants of health, substance use issues, psychosocial needs, food insecurity, housing instability and access to needed resources. In collaboration with the clients, their family and/or caregivers, and other service providers, the Care Coordinator is responsible for assessing client need on a regular basis and developing a comprehensive, individualized person-centered care plan that is recovery-oriented and integrates the continuum of medical, behavioral health, rehabilitative, and social service needs. The Care Coordinator is responsible for high quality care coordination services that will assist individuals in their recovery journey, keep clients well in their home and community and increase positive health outcomes.

Care Specialists are required to utilize technology and various web-based platforms for documenting progress notes and daily work activities. Ability to use equipment such as iPhones, tablets, Surface Pros and easily navigate various technology platforms and reporting systems is a requirement.

QUALIFICATIONS:
Bachelor’s degree in social work, psychology or a related health/human services field with two (2) years of direct work with the target population. OR Professional Degree/certification in healthcare field.
The position requires a combination of skills in the areas of crisis intervention, time management, psychosocial rehabilitation skills. Ability in linking clients to a broad range of services essential to successfully living in a community setting (e.g., medical, psychiatric, social, educational, legal, housing and financial services). Must have excellent communication skills.
Cross-cultural competency, outreach, interviewing, listening, advocating, linking, negotiating, engagement, monitoring and clinical assessment skills are essential.
Excellent computer skills are necessary.
Knowledge of the community medical resources and their financial requirements.
Good oral and written communication skills.
Fluency in second language preferred.

We offer competitive Salary and excellent benefits including: generous time off, Medical, Dental, Vision, Retirement Savings with Agency Match, Transit, life insurance and other additional voluntary benefits. EOE/AA.
For more information on our organization, please visit our website at:
www.ccbq.org