Care Specialist - Enhanced Care Management

Health eCareers; San Francisco (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Care Specialist to provide exceptional care and support to patients in their homes. This role is pivotal in delivering chronic care management, requiring strong critical thinking, resilience, and adaptability. You'll engage with diverse individuals, coordinate care, and promote timely access to services. If you're passionate about making a positive impact and possess excellent communication skills, this opportunity allows you to contribute meaningfully to patient lives. Join a team committed to high-quality care and cultural sensitivity in a dynamic environment.

Qualifications

• Strong critical thinking for assessing patient needs.
• Ability to work independently and in unstructured environments.

Responsibilities

• Conduct outreach via phone and in-person visits to enroll patients.
• Coordinate care with interdisciplinary teams and support healthcare goals.

Skills

Critical Thinking

Resilience

Adaptability

Communication Skills

Organizational Skills

Cultural Sensitivity

Job description

CARE SPECIALIST - ENHANCED CARE MANAGEMENT

Are you a dedicated individual passionate about providing quality care and making a positive impact in others' lives? We invite you to join our team as a Care Specialist if you possess skills like critical thinking, resilience, and adaptability in unstructured environments.

As a Care Specialist, you will play a crucial role in our organization, working in a dynamic and changing field. Your responsibilities will be diverse, requiring tenacity, perseverance, and the ability to handle challenging situations.

You should be a self-starter, capable of prioritizing effectively and understanding the 'why' behind our actions. Engaging with individuals from diverse backgrounds, often with complex needs, requires excellent communication skills and a helpful attitude. We value cultural sensitivity and inclusiveness in care delivery.

Organizational skills, responsiveness, flexibility, and a proactive approach to change are essential. Your motivation, adaptability, and commitment to high-quality care are highly valued.

If you embody these qualities and are eager to make a positive difference, consider exploring a role as a Care Specialist within our organization. Join us in providing exceptional care and support to those in need.

Who is Upward Health

Upward Health is an in-home, multidisciplinary medical group offering 24/7 whole-person care, addressing physical, behavioral, and social health needs in patients' homes and communities. Our team is driven by a desire to improve patient lives, providing comprehensive care from managing blood sugar to mental health and social support. 98% of patients report full satisfaction with our services.

What You Will Do

The Care Specialist primarily works in patients' homes and communities (90%) and virtually (10%) to deliver chronic care management for high-complexity patients. Your role includes informing patients about our services, enrolling them, and coordinating care to promote timely access, prevent hospital readmissions, support self-management, and connect patients to community resources.

Key Responsibilities

• Conduct outreach via phone, in-person visits, mailings, including cold calls and door knocks.
• Enroll patients and gather key data during interactions.
• Meet patients in their homes or community to assess needs and set health goals.
• Coordinate care with interdisciplinary teams.
• Support patients in achieving healthcare goals related to quality measures.
• Analyze patient data to identify needs and treatment goals.
• Assess physical conditions and determine referrals.
• Explain medical information to patients clearly.
• Communicate with primary care providers regarding transitions and referrals.
• Build rapport using motivational interviewing techniques.
• Conduct extended in-person appointments and follow-up visits.
• Accurately document encounters and prepare reports.
• Participate in team meetings and clinical rounds.
• Perform other duties as needed.

Knowledge, Skills & Abilities

• Strong critical thinking for assessing patient needs.
• Ability to work independently and in unstructured environments.
• Interpersonal skills to build trust and influence.
• Familiarity with motivational interviewing, trauma-informed care, and care coordination.
• Capability to conduct unscheduled home visits and outreach.
• Excellent organizational and time management skills.
• Effective communication and motivational interviewing skills.
• Proficiency in documentation and use of technology.

For more information, contact us at https://www.click2apply.net/68131cf499dfd010bed35fa9.