Care Services Director

Kintegra Health; Gastonia (NC); On-site; USD 95,000 - 140,000; Full time

Job summary

Senior TLC, Inc. in Gastonia, NC seeks a Care Services Director to lead Center Managers and ensure delivery of medical, social, and supportive services. You will guide the IDT process, supervise staff, and partner with senior leadership to advance quality and compliance.

The role requires nursing or health care administration education, strong leadership, and a track record of managing geriatric programs. You will drive program growth, oversee 24‑hour care coordination, and maintain regulatory

Qualifications

• Bachelor of Science in Nursing or Health Care Administration required.
• Master’s degree preferred.
• Minimum 5 years in health care management with at least 3 years of leadership.
• Minimum 1 year caring for frail or elderly populations.
• Valid NC driver’s license and reliable vehicle.
• Ideally PACE program experience.

Responsibilities

• Lead Center Managers, On Site Services Liaison, Community Support Liaison and staff as designated.
• Ensure decisions regarding medical, social, physical, and emotional support follow IDT processes.
• Provide oversight of clinical budget expenses and resource utilization.
• Facilitate IDT care planning and lead family/team meetings as needed.
• Ensure 24-hour care coordination and back-up coverage as required.
• Ensure compliance with state, local, and CMS regulations and standards.

Skills

Leadership

Staff supervision

Regulatory compliance

IDT coordination

Communication

Education

Bachelor of Science in Nursing/Health Care Administration

Master's degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Care Services Director

STLC Gastonia - Administration ALL Full-Time Gastonia, NC, US

Job Title : Care Services Director

FLSA Status : Exempt

Salary Range: See Pay Scale

Job Summary

Under the supervision of the EPD, the Care Services Director has authority and responsibility for the development, leadership, and supervision of Center Managers, On Site Services Liaison and Community Support Liaison. The Care Services Director will ensure that decisions regarding the medical, social, physical, and emotional support services are driven by the Interdisciplinary (IDT) Team process and supports Senior TLC’s Mission, Vision, and Values. In the absence of the Operations Director, the Care Services Director also serves as back-up and works closely with the Operations Director to ensure compliance with operational guidelines, and organizational processes, workflows, and systems. This position facilitates IDT meetings and works closely with Chief Medical Officer and Director of Quality and Compliance to collect and analyze quality data. The Care Services Director ensures that Center Managers monitors compliance with PACE regulations and applicable state and local regulations. This position ensures ongoing clinical education and training of applicable staff and has responsibility for 24-hour care coordination. Reports directly to the Executive Program Director.

Specifications

Education : Bachelor of Science in Nursing, Health Care Administration or related degree required. Master’s degree preferred.

Experience : At least 1 years experience working with the frail elderly population. Five years’ experience in health care management with at least three years of leadership experience. Minimum of 1 year experience caring for the frail or elderly populations. Ideally PACE program experience.

Number and Type of Employees Supervised : None.

Licensure, Registry or Certification Required : Valid NC driver’s license & reliable vehicle required.

Special Training : Meet a standardized set of competencies for the specific position description established by Senior TLC, Inc. and approved by CMS before working independently.Knowledge of holistic care in the geriatric population. Able to inspire others through change and adversities. Must thrive in a team environment. Possess excellent interpersonal, organizational, group facilitation and consensus-building skills. Must also possess other skills necessary to provide care for geriatric patients. Proven leadership, management, and supervisory skills. Able to learn, teach and research, as well as solve problems and think analytically/critically. Strong oral and written communication skills required. Ability to handle difficult and unusual interpersonal situations effectively. Only act within the scope of his or her authority to practice. This position must have the ability to drive the successful achievement of goals of the organization and be instrumental in leading efforts for program growth, expansion, efficiency, and continuity of operational practices across multiple PACE Centers.

Immunizations: Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact

Ages of Patients Rendered Care

Neonate/Infant Early Childhood Adolescent Adult Geriatric All Age Groups

Key Responsibilities

Leadership

• Serves as an effective member of the Leadership Team who works collaboratively to support the mission, vision, and values of the organization.
• Upholds the core values of the organization and demonstrates the “do no harm” concept to teammates to build trust and effective working relationships.
• Provides oversight of daily care of participants through Center Managers including, but not limited to, appropriate utilization of resources. Assists with oversite of clinical budget expenses.
• Directly supervises the Center Managers, On Site Services Liaison, Community Support Liaison, and other staff as designated.
• Completes Rounding for Outcomes sessions with each direct report to assure effective communication between EPD and direct reports and other staff as needed.
• Serves as facilitator of or monitor of IDT care planning. Also serves as facilitator of family meetings and team meetings as needed.
• Provides oversite and accountability of Center Mangers to assure coordination of care between teams and other areas of program operations.
• Arranges for or serves as back up for the Center Manager positions in their absence.
• Supports Senior TLC’s mission of assisting frail, older adults to remain in the community by avoiding unnecessary hospitalizations and premature nursing home placement.
• Provides human resources guidance to the Center Managers and other staff as designated.
• Attends and participates in Leadership meetings and staff meetings.
• Member of Quality Improvement and Compliance committees and is instrumental in driving performance improvement initiatives as well as participant satisfaction initiatives.
• Collaborates with the Chief Medical Officer in the development and implementation of clinical practice guidelines and standards of care for participants enrolled in Senior TLC.
• Works effectively with Operations Director, Chief Medical Officer, Director of Intake and Outreach, as well as Director of Quality to ensure consistent communication regarding clinical care and operational efficiency.
• Assist Human Resources with Recruiting, Hiring, Orienting and ongoing Training of staff to meet demands based on participant care needs.
• Provides routine meetings with direct reports to discuss topics of concern or interest.
• Supports the IDT and other staff to promote unity among team members while interacting with the team, other co-workers, and/or participants and families. Accepts teammates’ differences in professional assessment findings, as they relate to participant care, and supports teams’ decisions while promoting a united team for the participants’ continuity of care.
• Possess competency in interpreting local, state, and federal regulations to assure staff understanding and knowledge.
• Monitors direct reports, and other designated staff as needed, regarding regulatory guidelines to assure compliance.
• Implements infection control policies and procedures and monitors preventative measures by tracking and trending for infection rates and implements appropriate measures.
• Ensures 24-hour care coordination by assigning enrollees to teams and assigning staff for on-call
• Serves as backup to ADHC as Health Care Coordinator.
• Supports Senior TLC’s mission to encourage and support the quality of life of seniors wishing to continue living in the community; its vision to be the preferred provider of individualized care for seniors in the community; and its values of respect, integrity, accountability, compatible goals, and compassionate care.