Care Operations Associate

Marble Health; New York (NY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Marble Health is seeking a Care Operations Associate in New York to support families in accessing mental healthcare. The role involves managing referrals, collaborating with various teams, and enhancing the intake process. The ideal candidate will have a minimum of 3 years of professional experience, especially in high-communication roles. Compensation ranges from $60k to $90k annually, alongside company equity, and offers a hybrid work model.

Qualifications

• Minimum 3 years professional experience.
• Experience in high-communication roles requiring structured conversations.
• Experience in a startup or high-growth environment.

Responsibilities

• Manage a caseload of referred families.
• Engage with families across multiple touchpoints.
• Collaborate closely with Growth, Product, and Engineering.

Skills

Communication

Problem Solving

Customer Engagement

Job description

Care Operations Associate

New York • Operations • Hybrid • Full‑time

About the role

Help build the front door to a new mental healthcare system for kids. As one of the first team members on the Care Operations team at Marble, you’ll guide parents from referral to intake with speed, clarity, and empathy. You’ll manage a high‑volume pipeline, collaborate closely with our Growth, Product, and Engineering teams, and strengthen the processes that help families access care—often within 24 hours. If you’re energized by fast‑paced operations and meaningful impact, we’d love to meet you.

What you’ll do

Drive referral‑to‑intake conversion

• Manage a caseload of referred families, serving as their trusted partner at a critical introduction to their Marble care journey
• Engage with families across multiple touchpoints—answering questions, resolving blockers, and navigating complex cases with clarity and empathy
• Collaborate closely with Growth, Product, and Engineering to unblock cases, streamline workflows, and improve the tools that support your day‑to‑day work

Bring frontline insights back into product

• Surface real‑time learnings on where families get stuck and what improves conversion
• Provide feedback on product, tools, and messaging to streamline the intake experience

Qualifications

• Minimum 3 years professional experience
• Experience working at a startup or high‑growth environment, ideally in a role that requires ambiguous problem solving
• Experience in high‑communication roles requiring structured phone and/or Zoom conversations

Ideal traits

Bridge-Builder

• Builds instant trust with families, counselors, and teammates
• Communicates with warmth, clarity, and steadiness during stressful moments
• Helps families feel supported from the very first touchpoint

Detective

• Works through ambiguity and complex cases with curiosity and calm
• Spots patterns, uncovers blockers, and finds practical paths forward
• Thrives when the answer isn’t obvious and the situation is evolving

Closer

• Keeps families moving toward intake with consistent follow‑through
• Re‑engages, retries, and removes friction—because getting kids into care matters
• Brings positive energy and stamina to high‑volume, high‑impact work

Operator

• Manages a detailed caseload with discipline and precision
• Maintains clean notes, tight pipelines, and reliable daily rhythms
• Turns structure, organization, and consistency into better outcomes for families

Compensation

Our compensation is based on experience, and can range from $60k to $90k annual, as well as company equity.