Care Navigator (Washington- Part-Time)

Nolia Health; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote-first role

Flexible scheduling

Training programs and growth

Inclusive culture and teamwork

Job summary

Nolia Health in the United States is seeking a Care Navigator to support patients and families affected by chronic conditions related to aging. This remote-first role delivers biopsychosocial care planning and education via telehealth, coordinating with a multidisciplinary team to tailor care to each client’s goals.

You will act as primary contact for caregivers, connect clients to community resources, document interactions, and participate in monthly meetings to ensure seamless, culturally

Qualifications

• 2 years of healthcare or community-based experience preferred
• 1 year in understanding needs of family caregivers and older adults (preferred)
• Demonstrate cultural humility and ability to interact with diverse groups
• Experience with Electronic Health Records (EHRs) is a plus

Responsibilities

• Participate as an active member of a transdisciplinary team
• Serve as primary contact for caregivers and families
• Support caregivers and patients to enhance quality of life at home
• Conduct biopsychosocial assessments to identify needs and goals
• Develop personalized, culturally responsive care plans
• Provide disease- and stage-specific education
• Refer clients to community resources and supports
• Coordinate with primary care and specialists to ensure continuity of care
• Provide caregiver education on burnout and resilience
• Document interactions accurately and timely
• Attend monthly team meetings to coordinate care
• Represent Nolia Health at community events and partnerships

Skills

Care coordination

Telehealth

Cultural humility

Case management

EHR experience

Communication

Time management

Tools

Electronic Health Records (EHRs)

Job description

About Nolia Health:

Founded in Seattle, Washington, Nolia is a healthcare company dedicated to providing personalized, clinically-supported, and virtual-first services for older adults and their family caregivers or care partners. We understand that chronic and serious illnesses related to aging impact not only those diagnosed but also those who care for them. Nolia’s mission is to elevate family caregiving as a central component of healthcare. Our goal is to transform the way caregiving is perceived and valued, ensuring that family caregivers have the resources, knowledge, and support they need so no one has to navigate this journey alone.

Our Vision, Mission and Values are very important to us and can be found here.

Position Overview:

We are seeking a Care Navigator to join our expanding transdisciplinary team to support our patients and families affected by chronic conditions and serious illness related to aging. Centering on the needs and goals of the patient and the family caregiver, the Care Navigator helps guide our families through their unique journey by providing ongoing biopsychosocial support, personalized and culturally responsive care-planning, connection to local community resources, advocacy within social and health systems, coordination with primary care and disease stage specific education.

The Care Navigator will provide high quality care virtually via telehealth to patients/families living in home settings. You will work closely with our clinical team, that includes MD, Neuropsychologists, Nurse Practitioners and Social Workers to provide ongoing case management type support that will evolve with the ever-changing needs of our patients, and their caregivers.

Join us in redefining healthcare by ensuring our caregivers receive the comprehensive support they deserve. Together, we can create a more compassionate, accessible, equitable and effective care system.

Primary Responsibilities Include (but are not limited to):

• Participate as an active member of our transdisciplinary team
• Act as the primary point of contact for caregivers, families, support networks and those living with chronic conditions.
• Actively supports caregivers, families and those living with chronic conditions to enhance quality of life and ensure safety in the home.
• Conduct biopsychosocial assessments to identify strengths, goals, unmet health-related social needs, safety concerns, and to gain a comprehensive understanding of where our patients and families are in their journey.
• Develop personalized, creative responsive care plans that align with our clients’ values, cultural, emotional and spiritual needs.
• Provide disease and stage-specific education, utilizing our extensive resource library.
• Refer and connect family caregivers, and patients, to community- based services and supports.
• Communicate with the patient's primary care physician and other healthcare specialists to ensure continuity of care for our clients and patients.
• Provide caregiver education that focuses on identifying caregiver burnout, self-care, resiliency, skills training and support group services.
• Track and maintain contact frequency based on program model and policy.
• Participate in monthly transdisciplinary meetings to collaborate and coordinate care effectively
• Provide accurate and efficient documentation for all interactions including the presenting issues, goal, intervention and action plan.
• Follow established company policies, procedures and clinical protocols and uphold Nolia’s policy on client confidentiality.
• Represent Nolia Health at community events, health fairs, senior centers, and healthcare partner organizations, confidently educating stakeholders about our services and building relationships that generate referrals and community engagement.

Experience/Skills:

• Preferably 2 years of experience working in a healthcare or community-based setting.
• Ideally, 1 year of experience (professional or lived) in understanding the needs and challenges faced by family caregivers and older adults
• Demonstrate a deep understanding of cultural humility and the ability to communicate and effectively interact with individuals from diverse cultures, abilities, genders, ethnicities, and races.
• Experience working with Electronic Health Records (EHRs) a plus
• Ability to handle interactions with caregivers and patients involving heightened emotions.
• Strong general computer skills including the ability to navigate various different systems and resources, troubleshoot minor technology issues, and set-up own work equipment.
• Attention to detail and effective time management and multi-tasking skills
• Familiarity with healthcare industry, mental health, aging and disability services, or Alzheimer’s disease
• Proficiency in another language, other than English, is a plus but not required.

Benefits of being a part of the Nolia Care Team:

• Nolia is an early stage startup committed to healthcare transformation. The opportunities to learn, grow and contribute to our mission are endless
• Various training programs, workshops, and resources are available to help you enhance your skills, knowledge, and expertise in the fields of caregiving and aging.
• We are focused on caregiving and this permeates our working culture. Most of our team have lived experiences as family caregivers. We prioritize your wellbeing and provide a flexible work schedule to accommodate other life responsibilities.
• This is a remote first position that allows for some scheduling flexibility.
• We prioritize inclusivity, teamwork, open communication, and mutual respect, fostering a positive work environment where you can excel and contribute to our shared goals.
• Nolia is dedicated to creating and sustaining a workplace environment that fully integrates diversity, equity and inclusion to all aspects of our operations. Consequently, we actively prioritize and welcome Black, Indigenous and people of color, a multigenerational workforce, LGBTQ+ and people with disability to join our highly talented team.

Don’t meet every requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. If you’re excited about our mission and values, and the job itself, but your past experience doesn’t perfectly align, we encourage you to apply anyway.