Care Navigator - Social Work Support (Full-Time)

University of Washington Medical Center; Seattle (WA); On-site; USD 70,000 - 109,000; Full time

Job summary

Harborview Medical Center in Seattle seeks a Social Worker Assistant 2 to support the Social Work Team in coordinating discharge plans and community resources for patients and families within the UW Medicine system.

You will assist in referrals, document in EMR, coordinate resources like housing, transportation, and financial aid, and communicate with the care team to ensure smooth handoffs and effective resource placement.

Qualifications

• Bachelor of Social Work OR a Bachelor's Degree in the behavioral sciences and two years experience in the social work field.
• Or An Associate of Arts Degree in the behavioral sciences AND four years of work experience in the social work field.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Responsibilities

• Accept and act on referrals from SW/NCCs in a timely manner, keeping the SW/NCC informed of progress on the case, documenting in the EMR per department standards, and ensuring that handoffs to all parties are clear and timely.
• Assist the SW/NCCs in identifying, researching, explaining and arranging resources for families. Resources include transportation, housing, financial assistance, and safety net programs.
• Updates community resource information as needed.
• Under the direction of the SW/NCC, prepare letters and documents to assist families in obtaining benefits. Copy/fax/mail documents as required. Perform other clerical duties as required.
• Communicate effectively with staff, patients, outside resource personnel, and medical team in carrying out responsibilities. Demonstrate ability to develop and maintain productive working relationships.
• Provides direct patient care by phone, conducts screenings using standard measurement tools for behavioral health and determine specialty care resource needs, dependent on setting and position.
• Completes review of insurance coverage for mental health benefits to verify and ensure eligibility for services within UW system and community.
• Assists the SW/NCC and the patient/family in locating outpatient non-institutional settings (respite, shelter, housing, etc.).
• Assist the patient/family with emergency needs for resources such as emergency funds, food vouchers, and transportation subsidies.
• Facilitates the placement of patients in post-acute and long-term care facilities based on data obtained from clinical staff.
• Assist the SW/NCC in arranging for home care needs, such as referrals to home health, hospice, in-home services or procurement of home Wound VAC.

Education

Bachelor of Social Work OR a Bachelor’s Degree in the behavioral sciences

Associate of Arts Degree in the behavioral sciences

Job description

Harborview Medical Center in Seattle seeks a Social Worker Assistant 2 to support the Social Work Team in coordinating discharge plans and community resources for patients and families within the UW Medicine system.

You will assist in referrals, document in EMR, coordinate resources like housing, transportation, and financial aid, and communicate with the care team to ensure smooth handoffs and effective resource placement.