Care Navigator- Part time

Axil Health; Raleigh (NC); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

CCM/RPM experience

Job summary

Axil Health is seeking a part-time Care Navigator to support our clinical pharmacists across North Carolina clinics. Based on-site in Raleigh, you will help manage a shared patient panel and serve as a consistent point of contact between visits.

You must hold a national MA or LPN certification and be able to provide documentation. Responsibilities include enrolling patients into RPM/CCM, preparing charts, and making routine calls while safeguarding privacy.

Qualifications

• Current MA or LPN certification (required; documentation must be provided).
• High school diploma or GED (minimum requirement).
• Professional, confident telephone communication skills.
• Working knowledge of Excel, Allscripts or comparable EHR platforms, and general data entry.
• Strong time management and the ability to juggle competing priorities.
• Clear verbal and written communication paired with genuine customer service.
• A collaborative, team-first mindset paired with self-motivation and compassion.
• Working knowledge of medical terminology.
• Sound judgment and a calm, effective response in urgent or emergency situations.
• Ability to build effective working relationships with patients, caregivers, teammates, and providers.

Responsibilities

• Enroll eligible patients into RPM or CCM programs.
• Prepare patient charts ahead of upcoming CCM encounters.
• Make monthly check-in calls to patients enrolled in CCM.
• Make daily compliance calls to patients enrolled in RPM.
• Communicate urgent health concerns, medication refill requests, and appointment requests to clinical pharmacists promptly and accurately.
• Protect patient confidentiality at all times, and treat every patient with courtesy and respect.

Skills

Telephone communication

Time management

Data entry

Medical terminology

Collaborative

Customer service

Education

MA certification

LPN certification

High school diploma or GED

Tools

Excel

Allscripts

EHR platforms

Job description

The Care Navigator supports our clinical pharmacists in delivering Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) services. Working across multiple North Carolina clinics, the Care Navigator helps manage a shared patient panel of 500 or more, serving as a consistent point of contact for patients between visits and a reliable second set of hands for the clinical team.

This is a part-time, on-site position based out of our Raleigh, NC location. Candidates must currently hold a nationally recognized Medical Assistant (MA) or Licensed Practical Nurse (LPN) certification and be able to provide a copy upon hire.

What You'll Do

• Enroll eligible patients into RPM or CCM programs.
• Prepare patient charts ahead of upcoming CCM encounters.
• Make monthly check-in calls to patients enrolled in CCM.
• Make daily compliance calls to patients enrolled in RPM.
• Communicate urgent health concerns, medication refill requests, and appointment requests to clinical pharmacists promptly and accurately.
• Protect patient confidentiality at all times, and treat every patient with courtesy and respect.

What You Bring

• Current MA or LPN certification (required; documentation must be provided).
• High school diploma or GED (minimum requirement).
• Professional, confident telephone communication skills.
• Working knowledge of Excel, Allscripts or comparable EHR platforms, and general data entry.
• Strong time management and the ability to juggle competing priorities.
• Clear verbal and written communication paired with genuine customer service.
• A collaborative, team-first mindset paired with self-motivation and compassion.
• Working knowledge of medical terminology.
• Sound judgment and a calm, effective response in urgent or emergency situations.
• Ability to build effective working relationships with patients, caregivers, teammates, and providers.

Nice to Have

• Prior experience with CCM or RPM programs.

Who Does Well Here

Care Navigators who thrive on our team are patient-centered, detail-oriented, and comfortable holding steady in a fast-moving clinical environment. They take ownership of their patient panel, communicate clearly with the pharmacists they support, and bring genuine warmth, care and attention to detail to every call.

About Axil Health

At Axil Health, we're not just talking about the future of healthcare – we're creating it. We combine cutting-edge patient monitoring technology with compassionate, personalized care to transform the lives of those with chronic conditions. Our integrated approach brings together doctors, pharmacists, and care specialists like you to provide unparalleled support to our patients.

About The Team You'll Join

We're a company of thinkers, doers, problem-solvers, builders, and patient advocates. People who see a gap and close it, not wait for someone else to.

• You'll work cross-functionally, connected to a mission that touches clinical operations, technology, and patient care at every turn.
• At Axil Health, you join a small team where your work is visible, your voice counts, and your judgment shapes how things get built, not just how they run.

Who Does Well Here

People thrive at Axil Health when they're motivated by the actual outcome of the work: helping patients manage chronic conditions and stay connected to care between visits. This isn't a fast-growth tech culture chasing headcount for its own sake. It's a small, mission-driven team where individual contributions are visible and accountability matters.

The strongest fits tend to be people who:

• Care about the patient behind the data point. Whether you're in clinical operations, care navigation, or support functions, the work touches real people managing real health conditions.
• Are comfortable with ambiguity and building, not just maintaining. We're still defining processes in many areas, so people who can bring structure without waiting to be told exactly how do well.
• Communicate directly and kindly. We value people who raise issues early, give and receive feedback without drama, and treat colleagues with respect even under pressure.
• Take ownership without needing constant oversight, self-direction matters as much as collaboration.
• Stay curious. Healthcare and patient monitoring technology both evolve quickly, and people who keep learning keep up.

Why You'll Love Working at Axil Health:

• Make a tangible difference in patients' lives every single day
• Work with a passionate team that feels like family
• Gain experience with cutting-edge healthcare technologies
• Enjoy a supportive work environment that encourages professional growth
• Be part of a company that’s shaping the future of healthcare
• Competitive salary and benefits package

Join Us in Transforming Lives!

If you're ready to take your patient care skills to the next level and be part of a healthcare revolution, we want to hear from you! At Axil Health, you're not just filling a position – you're embarking on a mission to change lives.