Care Navigator in Mental and Behavioral Health

Children's Wisconsin; West Allis (WI); Sur place; USD 52 000 - 68 000; Plein temps

Résumé du poste

Children’s Wisconsin in Wisconsin is seeking a dedicated professional to coordinate mental health services and social determinants of health for families. The role connects families to next steps in care, including other behavioral health facilities or community resources, and ensures follow-up with providers.

You will collaborate with mental and behavioral health providers, medical social workers, and medical staff to arrange treatment and support, working full-time M-F with first shift hours

Qualifications

• Bachelor’s degree in social work, psychology, public health, healthcare administration or human services.
• Two years of experience in a related field with emphasis on mental health, community resources and customer service.
• Excellent communication and interpersonal skills with patients, families and teams.
• Ability to navigate, coordinate multiple services, prioritize and multi-task to meet patient needs.
• Commitment to cultural competence and diversity, with ability to work independently or in a team.

Responsabilités

• Coordinate mental health services and social determinants of health for families.
• Link families to the next level of care or to community resources as needed.
• Collaborate with mental health providers, medical social workers and medical staff to ensure follow-up.
• Ensure follow-up and coordination of recommended treatment with care teams.

Connaissances

Coordinate services

Multi-tasking

Professional communication

Cultural competence

Teamwork

MS Word

MS Excel

Problem solving

Community resources knowledge

Stress management

Formation

Bachelor’s degree in social work, psychology, public health, healthcare administration or human services

Description du poste

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

This is a full-time position located at our Summit Office in West Allis.

This role partners with Mental and Behavioral Health providers and Medical Social Workers to provide support and coordination of mental health services and social determinant of health needs to families. Works closely with families to link them to their next level of care, whether it is directly to another behavioral health facility, or to community and social resources for ongoing mental health treatment as necessary. This role will work closely with mental and behavioral health providers, medical social workers and medical providers to ensure follow-up and coordination of recommended treatment(s).

Education

Bachelor’s degree in social work, psychology, public health, healthcare administration or human services

Experience

Two years of experience in a related field with an emphasis on mental health, community resources and customer service.

Knowledge / Skills / Abilities

• Exhibits guiding behaviors that reflect Children’s values and support our mission and vision.
• Ability to navigate, coordinate multiple services, prioritize and multi-task to meet the needs of patients, parents, and clinic staff.
• Ability to work professionally with medical professionals to ensure successful follow up and coordination of medical management.
• Excellent communication and interpersonal skills necessary to gather and share information with providers, patients, families, and team members in a courteous, professional and confidential manner. Ability to maintain positive communication skills during stressful situations.
• Committed to work toward improving one’s own cultural competence, i.e. valuing diversity, recognizing personal limitations in one’s own skills and expertise, and having the desire to learn. Accepting of individual differences.
• Ability to work effectively independently and in a team setting in a fast-paced environment.
• Prior experience working in a Windows environment. Working knowledge of Microsoft Word and Excel.
• Demonstrated skills in creative problem-solving, and have knowledge of the assets and challenges of the mental health and traumatized population they are serving.
• Has and maintains current knowledge of available community resources.
• Ability to maintain positive communication skills during stressful situations.

This is a full-time, M-F position with first shift hours.

This position is located at Summit Place which is at:

6737 W Washington St, Milwaukee, WI 53214

After successful completion of your probationary period, this role does have the opportunity for you to work remotely one day per week.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.