Care Navigator

VITAL WorkLife; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

VITAL WorkLife is seeking a Care Navigator to guide clients and their families through behavioral health resources, helping them understand options, set goals, and overcome barriers to access. You will act as a knowledgeable guide, coordinating care and maintaining confidentiality while educating members about benefits and digital tools.

This fully remote role requires a healthcare-related degree and 2–3 years in care coordination or advocacy.

Qualifications

• Bachelor’s degree in healthcare-related field; advanced training preferred.
• 2–3 years’ experience in care coordination, case management, or client advocacy.
• Strong communication, interpersonal, and organizational skills.
• Knowledge of healthcare systems, medical terminology, and community resources.
• HIPAA familiarity; ability to handle confidential information.
• Motivational Interviewing proficiency.
• Proficiency with electronic health records and Microsoft Office.

Responsibilities

• Provide care navigation and client engagement, guiding clients through resources.
• Educate on options, follow up with clients, and address barriers.
• Coordinate authorizations and referrals for care.
• Maintain confidential documentation and case management.
• Answer inquiries and ensure timely resolutions.
• Collaborate with clinical teams and other VWL departments.
• Support quarterly projects and department goals.

Skills

Care coordination

Communication skills

Interpersonal skills

Organizational skills

Motivational Interviewing

Independent and collaborative work

HIPAA knowledge

Microsoft Office

EHR experience

Education

Bachelor’s degree in healthcare administration, social work, nursing, or related field

Tools

Electronic Health Records (EHR)

Microsoft Office

Job description

We are the leading provider of clinician-focused mental health and well-being solutions, serving healthcare organizations across the U.S. We partner with healthcare leaders to measurably improve the mental health of physicians and clinical staff through tailored resources that drive 10x higher engagement than traditional EAP programs.

Our solution fills a significant gap in mental health and well-being support for physicians - making a tangible difference for frontline healthcare workers every day. We utilize a holistic approach to well-being and help build healthy, sustainable behaviors for productive, thriving organizations.

Working at VITAL WorkLife

At VITAL WorkLife, we're passionate about supporting the emotional, mental, and behavioral well-being of the organizations, employees, and families we serve. Guided by an entrepreneurial spirit and a commitment to innovation, we hold ourselves to the highest standards delivering meaningful, client-centered solutions while driving continuous growth and evolution.

The people who thrive here are optimistic, purpose-driven, and genuinely collaborative. They go above and beyond for members, speak up when something isn't right, and take real ownership of their work. Above all, we're guided by doing the right thing for our members who we are proud to serve.

Position Purpose

The Care Navigator is a client-facing role that provides guidance and support, acting as a knowledgeable guide for clients and their family members through their behavioral health resources.

In addition, the Care Navigator will be responsible for assisting clients in understanding their behavioral health options, supporting clients with their goals, identifying barriers to resources, and creating and following through with a plan that successfully supports their well‑being.

JOB DETAILS

Duties & Responsibilities

Well-Being Care Navigation/ Client Engagement and Follow-up

• Provide clients with information about resources to empower informed decision-making. Educate clients on their options and make recommendations based on their requests.
• Provide tailored follow-up to clients who have had previous interactions with Well-Being Support Team
• Track and respond to cases that haven’t shown consistent engagement
• Inform clients of their confidentiality rights and answer questions throughout the course of care
• Collaborate with consultants to provide a seamless connection between consultant and client
• Help clients and their families navigate the process of using their VITAL WorkLife benefits and/or transitioning to insurance to pay for care (to include verification)
• Serve as a Subject Matter Expert for digital access points/platform(s) and educate clients on features/functionalities of the Mobile App, Website, additional platforms
• Administer intake conversations for members seeking coaching support
• Coordinate administrative logistics following Physician Peer Coaching Intakes

Client Satisfaction Support

• Partner withSolution Support Supervisorto prioritize and triage Service Issues and ensure that clients are being provided with immediate attention
• Collaborate with the Clinical Team, Service Delivery Vendors, and other VWL departments to ensure clients are being provided with an appropriate level of care
• Liaison withSII teamto identify trends in client requests, market needs and innovations to add to VITAL WorkLife
• Collect Physician Peer Coaching post-session data
• Respond to Satisfaction Reporting comments and provide 1-business day resolution

Answer and triage calls and inquiries while completing thorough documentation and case management

Assist clients in navigating their benefit plan to determine a solution choice

Coordinate authorizations and referrals for care

Provide professional communication to clients, organizations, consultants and internal leaders and teams

Provide support and complete quarterly projects to achieve annual department goals in collaboration with peers and managers

Use consistent and collaborative communication with manager and team

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Requirements

Minimum Qualifications

• Bachelor's degree in healthcare administration, social work, nursing, or a advanced education and certification in a healthcarerelated field
• 2-3 years’ experience, and highly skilled, in care coordination, case management, or client advocacy roles.
• Strong communication, interpersonal, and organizational skills.
• Knowledge of healthcare systems, medical terminology, and community resources
• Navigation skills and knowledge of patient resources and basic health promotion
• Motivational Interviewing proficiency
• Ability to work independently and collaboratively in a fast-paced environment.
• Professional conduct, compassion, empathy, and cultural sensitivity in working with diverse client populations.
• Familiarity with HIPAA; ability to maintain and safeguard entrusted confidential information
• Proficiency in computer applications, including electronic health records and Microsoft Office Suite.
• Completion of or enrollment in Patient Navigator Training Course

Preferred Qualifications

• Direct experience with healthcare, mental health, or EAP
• Patient Care Navigation training and/or certification
• Care Navigation training and/or certificate
• Health Coaching Certification (from an accredited body)

Remote Work Requirements

This position is fully remote. To ensure a seamless, private, and professional experience for every client, candidates must have a dedicated private workspace and a reliable high-speed internet connection. These are conditions of employment for this role.

Physical Requirements

Physical demands and environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Remaining in a stationary position, often standing, or sitting for prolonged periods
• Communicating with others to exchange information in-person, virtually, electronically, and via telephone
• Repeating motions that may include the wrists, hands and/or fingers
• Ability to travel within the United States (this person will travel to the Minneapolis/St. Paul, MN area once per year).

EEO Statement

VITAL WorkLife is an equal opportunity employer. We are committed to fair and equitable hiring practices and do not discriminate on the basis of race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, parental status, familial status, veteran status, genetic information, or any other characteristic protected by state or federal law.