Care Navigator

Switchboard Health, Inc.; United States; Remote; USD 28,000 - 41,000; Part time

Benefits offered by this job

Flexible schedule

1099 contract

Job summary

Switchboard Health, Inc. seeks a Care Navigator to support patients seeking specialty care and to coordinate referrals. This part-time, 1099 contract role offers flexible hours (about 15–25 hours/week) and pay of $20–$30 per hour.

You will engage patients by phone, portals, text, and email; schedule appointments; and maintain PHI privacy in a HIPAA-compliant environment. Prior experience in healthcare referrals and EMR/CRM tools is preferred.

Qualifications

• Experience in healthcare referrals or patient access
• Ability to use EMR/CRM tools across platforms
• Excellent verbal communication and customer-service mindset
• Familiarity with PHI and HIPAA/privacy standards

Responsibilities

• Engage with patients via phone, portals, text, and email to assess care needs.
• Provide information about available specialty services and resources.
• Coordinate and schedule appointments with specialty providers.
• Maintain accurate, timely documentation in secure systems.
• Outreach to specialty offices to determine appointment availability for new patients.
• Support process improvements and patient experience initiatives.

Skills

Verbal communication

Customer service mindset

PHI handling & privacy

Organizational skills

Compassionate patient navigation

Education

Healthcare referrals experience

Tools

EMR/CRM proficiency

Job description

The Care Navigator supports Switchboard Health clients in two primary ways: Directly assisting patients seeking specialty care, and Conducting outreach to clinician offices to determine appointment availability for new patients. This role helps patients connect with the right specialty providers (e.g., behavioral health, dermatology, gastroenterology, cardiology, and others) by providing resources, coordinating referrals, and scheduling appointments.

About Switchboard Health

Switchboard Health helps providers, payers, and employers identify high-value specialty care services. Our national specialty care network improves access, lowers costs, and provides much-needed support to patients seeking care.

Description

The Care Navigator supports Switchboard Health clients in two primary ways:

1. Directlyassistingpatients seeking specialty care , and
2. Conducting outreach to clinician offices todetermineappointment availability for new patients.

This role helps patients connect with the right specialty providers (e.g., behavioral health, dermatology, gastroenterology, cardiology, and others) by providing resources, coordinating referrals, and scheduling appointments. While the Care Navigator does not provide medical care, they play a critical role in ensuring patients havea smooth,timely, and supportive experience navigating the healthcare system.

Startup Environment

Switchboard is a seed-stage startup, which means processes, priorities, and workflows evolve quickly. The ideal contractor is comfortable with ambiguity, adapts easily to change, and thrives in an environment where they may help build or refine processes as needsshift.

Role Type

Type: Part-Time, 1099 Contract

Schedule: Flexible; hours vary based on patient referrals and client needs (typically 15–25 hours/week)

Duration: Ongoing engagement with no defined end date

About ContractingWithUs

This independent contractor role offers flexible, part-time work. Hours will fluctuate depending on patient volume, referral activity, and project needs. Contractors set their own schedule within agreed-upon availability windows and mustmaintaintimely, reliable communication.

**Key Responsibilities**

• Engage with patients via phone, patient portals, text, and email to understand their care needs.
• Provide information and resources about available specialty services.
• Coordinate and schedule appointments with specialty care providers on behalf of patients.
• Ensure a seamless referral experience by communicating clearly with patients and provider offices.
• Dooutreach to specialist offices todetermineavailabilityof appointments slots for new patients
• Maintainaccurateandtimelydocumentation in secure systems.
• Handle protected health information (PHI) in compliance with HIPAA and organizational privacy standards.
• Persistently follow up with specialty offices,clearly communicating timelines, escalating delays, and advocating fortimelypatient care.
• Collaborate with internal teams to support process improvements and patient experience initiatives.

**Experience/Skills:**

• Prior experience in healthcare specialty care referrals, or patient access
• Experiencesubmittingprior authorizations (preferred, notrequired)
• Comfort using EMRs, CRM tools, or referral platforms; ability to work across multiple platforms simultaneously
• Excellent verbal communication and customer-service mindset
• Abletoassistpatients whoare in need ofcare and may not be familiar with referral navigationwithcompassion,
• Strong organizational skills and attention to detail
• Experience handling PHI andmaintainingconfidentiality

OtherRequirements

• Reliable phone and internet connection
• Ability to work in a secure environment compliant with HIPAA standards (e.g., private space for patient calls)
• Preferred but notrequired: Fluent in Spanish

Compensation

• Hourly rate based on experience

Availability

• Available windows must be during SwitchboardHealth’s operating hours (Monday-Friday 8AM-5PM MT)

Salary

$20 - $30 per hour