Care Navigator

Consonus Healthcare; Tacoma (WA); Remote; USD 40,000 - 60,000; Full time

Job summary

A healthcare organization is seeking a Care Navigator to support members in navigating the healthcare landscape. This remote position involves engagement with members and facilities to ensure high-quality care and requires travel for facility visits. Ideal candidates have strong healthcare experience, especially in senior living, and possess exceptional communication skills.

Qualifications

• 1+ year of health care experience with direct patient engagement is essential.
• Senior living experience is strongly preferred.
• Strong verbal, written, and computer skills are necessary for effective communication.

Responsibilities

• Act as the primary point of contact for members and families.
• Perform welcome interview and routine follow-ups with members.
• Coordinate with facilities for customer service requests.

Skills

Health care experience

Customer service

Communication skills

Job description

Overview

Care Navigator

Looking for a way to make a difference in people’s lives? As a Care Navigator, you will play a critical role in supporting our members to live the best, rest of their lives. This position acts as the primary point of contact for our members, their families, and our partner senior living facilities. You will help members navigate through the ever-changing healthcare landscape and act as an advocate to ensure they receive the highest quality of care. This position is remote and requires visits and travel to facilities on a regular basis.

Responsibilities

• Member Engagement
  • Main point of contact for Members and families upon Plan enrollment
  • Perform welcome interview and Health Risk Assessment, routine follow up with members/families
  • Assist members with items including, but not limited to referral management, appointment scheduling, DME ordering, and accessing Plan benefits
• Facility Engagement
  • Liaison between facilities and the Plan to assist with customer service requests such as billing questions, authorization needs, or member transfers
  • Clinical Support
  • Medical records collection to support new member services and transitions of care

Qualifications

• 1+ year health care experience with direct patient engagement
• Senior living experience strongly preferred
• Passion for customer service
• Strong verbal, written, and computer skills for communication and system management

EEO Statement

“Be here. Be you.” For more than 30 years, AgeRight has been serving seniors and welcoming staff of all backgrounds, skills, and perspectives. The Marquis family of companies offer a rich heritage of embracing differences and honoring individuality. We’ve continued to grow in our appreciation of diversity in the workplace. We know it builds strength, drives innovation, and brings valuable new perspectives and energy. We’re committed to making our workforce an even greater reflection of the people and communities we serve, and we are honored our employees have chosen to work at Marquis, Consonus and AgeRight. Everything we do as a company is driven by our mission to help those we serve, and each other, live the best rest of our lives. That means you being you – without apology or compromise. We value your every uniqueness and continue to curate, nurture, and sustain an inclusive culture. It’s the foundation of who we are and the evolution of our collective future.