Care Coordinator

Acentra Health, LLC; Oregon; Remote; USD 32,000 - 39,000; Full time

Benefits offered by this job

Comprehensive health plans

Paid time off

Retirement savings

Corporate wellness

Educational assistance

Corporate discounts

Job summary

Acentra Health is seeking a Care Coordinator to support field care coordination outreach and care management program delivery for plan enrollees who aim to promote healthy lifestyles and reduce chronic illness impacts.

The role requires 4+ years in care coordination (field preferred), with telephonic outreach and Spanish language skills being a strong plus. This remote position within Oregon may require up to 5–10% travel to the Tualatin office as needed.

Qualifications

• Associate’s degree in health-related field and/or medical assistant training.
• 4+ years of experience in care coordination (field environment preferred).
• 2+ years of experience in clinical environment, preferably in field delivery.
• Telephonic outreach or call center experience is a plus.
• Bilingual in Spanish strongly preferred.

Responsibilities

• Handle inbound and outbound calls and ensure delivery of comprehensive services to enrollees.
• Participate in interdisciplinary case reviews for coordinated care planning.
• Support quality management activities and assist in meeting program accreditations.
• Assist in budget adherence and report work hours and expenses accurately.
• Adhere to corporate policies including HIPAA, Privacy and Security Rules.

Skills

Care coordination

Telephonic outreach

Spanish bilingual (preferred)

Customer service

Communication skills

Microsoft Office

Care management applications

HIPAA knowledge

Regulatory knowledge

Prioritization

Field interviewing

Education

Associate’s degree in health-related field

Tools

Care management applications

Microsoft Office

Internet/Web

Job description

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Job Summary and Responsibilities

Acentra Health is looking for a Care Coordinator to join our growing team.

Job Summary

Provides field care coordination outreach activities to support care management program delivery to plan Enrollees to support healthy lifestyle choices & to reduce short and long term effects of chronic illnesses.

Responsibilities

• Responsible for inbound and outbound calls
• Ensures the responsible delivery of comprehensive services to enrollees.
• Conducts general assessments for supervisor/lead interpretation/evaluation and assignment to case manager / health coach based on results.
• Participates in the interdisciplinary case reviews for collaborative assessment and coordination planning to ensure quality care.
• Proactively engages in delivery of quality management program activities that are the direct responsibility of the Health Services team. Assists in the achievement and ongoing maintenance of accreditations for defined programs.
• Assists Lead, Supervisor and/or Manager in ensuring achievement of contractual financial obligations, including service delivery in a cost effective and efficient manner and through support of budgetary adherence by reporting accurate and timely work hours and expenses incurred during course of position duties.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

*Work Schedule: Must have flexibility to work a shift between the hours of 7:00 AM to 7:00 PM Pacific Time, Monday through Friday. (Currently hiring into 10am-7pm coverage.)

*This role is remote within the State of Oregon and may require up to 5-10% travel to the Tualatin office depending on business needs.

Qualifications

Required Qualifications, Knowledge, and Experience

• Associate’s degree in health-related field and/or medical assistant training
• 4+ years of experience in care coordination (field environment preferred)
• 2+ years of experience in clinical environment, preferably in field delivery

Preferred Qualifications

• 1+ years of telephonic outreach or call center experience
• Bilingual in Spanish strongly preferred
• Public sector experience, e.g. Commercial / Medicare / Medicaid
• Knowledge of principles, ethics, and precepts of care management service delivery
• Knowledge of customer service principles
• Knowledge of medical terminology
• Knowledge of regulatory and accreditation standards
• Strong written and verbal communication skills
• Strong field and telephonic interviewing skills
• Strong computer skills, e.g. care management applications, Internet/Web, Microsoft Office (Word, Excel, Access)
• Strong prioritization and organizational skills
• Ability to demonstrate purposeful and outcomes directed critical thinking within daily operational activities
• Ability to receive verbal and written feedback in a professional manner and implement performance and productivity improvements as needed
• Ability to interpret real-time and historical information to inform delivery on overall accountabilities

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Compensation

The pay for this position is listed below.

"Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."

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Pay Range

USD $23.12 - USD $28.89 /Hr.