Care Navigator

Connections Wellness Group; Fort Worth (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Connections Wellness Group in Fort Worth, TX is seeking a Care Navigator to greet patients, answer phones, schedule appointments, and collect payments, maintaining a warm, professional environment.

This role requires 1+ year benefits verification, 2+ years front desk experience, and a High School Diploma or GED. Flex hours may be required; prior medical office payments experience is preferred.

Qualifications

• 1+ years of benefits verification experience preferred.
• 2+ years front desk experience preferred.
• High School Diploma or GED required.
• May be required to work flexible hours.
• Previous experience collecting patient payments in medical offices preferred.

Responsibilities

• Greet guests courteously and professionally.
• Maintain a clean waiting area.
• Answer phones promptly and manage voicemails.
• Scan, upload, and exchange documents; manage faxes.
• Handle emails and document client communications within 24 hours.
• Schedule appointments and follow-ups as requested.
• Assist patients with insurance questions and verification of benefits.
• Charge appointment fees at arrival.
• Refer clients to other departments as appropriate.
• Support staff and manager with additional duties.

Skills

Communication skills

Confidentiality

Multitasking

Calm under pressure

Education

High School Diploma or GED

Tools

Microsoft Office

Email

Copier/Scanner

Job description

Employment Type:Hourly (non-exempt)

Employee Status: Full Time

Job Schedule: 8:30am - 4:30pm

POSITION SUMMARY

The Care Navigator is responsible for maintaining a therapeutic environment in the facility and serves as the first point of contact for patients, clients, and guests. This position will be responsible for answering phones, scheduling appointments/assessments, and collecting payment at the time of services rendered. The Care Navigator is passionate about fostering a positive and professional environment.

PRIMARY RESPONSIBILITIES

• Greeting guests with courtesy and care.


• Maintain a clean and tidy waiting area for clients.


• Answer phones promptly utilizing the skills/techniques approved by administration. Responsible for monitoring and following up on voicemails.


• Scanning, uploading, and downloading documents, sending, and receiving faxes.


• Monitor and reply to email.


• Ensure initial forms are completed as appropriate for all new and current clients.


• Ensure all documentation with regards to client communication are completed in a timely manner (within 24 hours of occurrence).


• Schedule appointments as requested for all new and current clients via approved script.


• Schedule follow-ups prior to patients leaving facility at recommendation of patient’s provider.


• Assist patients and clients with insurance questions, understanding of Verification of Benefits (VOBs).


• Charge appointment fees for all patients upon arrival to facility.


• Refer clients as appropriate to other departments within organization (Assessment, Business Office, Nursing, Medications, etc.)


• Assist staff and manager in other duties as assigned or requested.

Note: The essential job functions of this position are not limited to the duties listed above.

QUALIFICATIONS

• 1+ years of benefits verification experience is preferred.


• At least 2 years of front desk experience is preferred.


• High School Diploma or GED required.


• Additional Requirements: May be required to work flexible hours.


• Previous experience collecting patient payments and working front desk medical offices preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Exhibit strong written and verbal communication skills.


• Exhibit basic computer skills including, but not limited to:


• Microsoft Office


• Email Correspondence


• Knowledge of facility policies and procedures.


• Exhibit good judgement in briefly assessing client needs and referring to appropriate providers/programs (i.e., referring for PHP/IOP screenings, referring to providers with certain specialties, etc).


• Ability to use sound judgment and maintain confidentiality.


• Ability to react calmly and effectively in an emergency.

PHYSICAL, MENTAL, AND SPECIAL DEMANDS

Ability to sit for long periods of time (8-10 hours),

Ability to reach above and below the waist, turn, twist and to manipulate small tools (copier, computer, telephone, typewriter, calculator, safe, facsimile machine).

Ability to see well enough to read handwritten and typewritten material.

Ability to handle a variety of repetitive tasks at a moderate level.

Ability to occasionally handle electrical, mechanical, or equipment emergencies.

Available to work varied hours (i.e. evenings) as required.

Ability to handle multiple projects and tasks under deadlines and with short notice.

*This is a drug-free workplace. All candidates must be able to pass a pre-employment drug screen and be willing to submit to a national background check.

Disclaimer:

Applicants who have been patients of any program or provider at the facility are eligible for employment under the conditions
outlined below: For private practice therapy and medication management, the applicant must have discontinued and/or
transferred their treatment to a provider or providers outside of the facility. For PHP/IOP services, the applicant must have
been discharged from the program at least 2 years before applying for employment.