Care Navigation Coordinator - Remote

MindCare Solutions; Nashville (TN); Remote; USD 60,000 - 80,000; Full time

Job summary

MindCare Solutions seeks a Care Navigation Coordinator to enhance telemedicine services within behavioral health. The successful candidate will coordinate clinical activities, ensure effective communication between teams, and manage patient scheduling, all while upholding the highest standards of care and documentation. This full-time role requires 3-5 years of experience in a behavioral health setting and proficiency with telehealth technologies.

Qualifications

• Experience in a behavioral health facility focused on psychiatric care.
• Familiarity with telehealth technology for remote consultations.
• Proficient in practice administration and documentation processes.

Responsibilities

• Facilitate clinical consultations and coordinate schedules across sites.
• Manage patient records and ensure accurate billing processes.
• Operate telemedicine technology during clinical activities.

Skills

Communication

Organization

Problem Solving

Customer Service

Education

3 to 5+ years experience in behavioral health

2+ years experience in practice administration

Tools

Telehealth technology

Electronic medical records systems

Microsoft Office Suite

Job description

2 days ago Be among the first 25 applicants

About MindCare Solutions

MindCare Solutions is a premier provider of behavioral health services, supporting hospitals, emergency departments, inpatient behavioral health units, long-term care centers, correctional settings, and various other clinical settings.

We partner with healthcare organizations to deliver top-tier, end-to-end behavioral health solutions, integrating evidence-based care pathways, advanced technology, and exceptional providers. Our organization is committed to enhancing mental health care accessibility and efficacy through innovative solutions and strong partnerships, ensuring that high-quality, patient-centered care is delivered to improve the health and well-being of the communities we serve.

Care Navigation Coordinator

Job Summary

The Care Navigation Coordinator acts as a liaison and facilitator between MindCare Treatment teams and partner sites, responsible for scheduling, assisting with, and coordinating clinical activities, appointments, information exchange, and consultations across sites and physicians through telemedicine technology. As part of a multidisciplinary team, the Care Navigation Coordinator ensures that high-quality telemedicine services are delivered and properly documented according to company policy and partner site requirements.

Compensation: $25/hour

Schedule: Sat and Sun, 7am CST - 3:30pm CST

Duties/Responsibilities:

1. Facilitate safe and effective clinical consultations
2. Work closely with physicians and client staff to ensure the timely and accurate reporting of medical records, schedules, billing, utilization, and outcomes
3. Manage and coordinate the schedule and appointments, including pre-appointment chart prep and delivery of final encounter notes and supporting documents to the customer
4. Operate video conferencing equipment, telemedical, and EMR systems
5. Assist client sites with scheduling to utilize clinical time most efficiently and effectively, and communicate changes in provider availability immediately
6. Follow appropriate billing and documentation procedures
7. Assist sites with patient selection and informed consent
8. Administer screening tools to patients
9. Conduct and log customer satisfaction checks as required
10. Perform other duties as required

Required Skills/Abilities:

• Ability to work independently with minimal supervision
• Ability to work as part of a team
• Excellent verbal communication skills with an emphasis on customer service
• Excellent written communication and documentation skills
• Ability to work flexible hours as required to meet facility and patient needs
• High integrity with excellent problem-solving abilities
• Strong organizational skills and the ability to work on a deadline
• Proficiency with Microsoft Office Suite and medical office software, including electronic medical records
• Understanding of and commitment to protecting confidential patient information

Education and Experience:

• 3 to 5+ years of experience within a behavioral health facility or practice focused on psychiatric/mental health treatment, or equivalent
• 2+ years experience in practice administration, including scheduling, record keeping, billing, etc.
• Experience with telehealth technology, including video teleconference technology
• Knowledge of psychiatric medicines and acute psychiatric service line is strongly preferred

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care