Care Matching Associate

Modern Health; United States; Remote; USD 45,000 - 70,000; Full time

Job summary

An innovative healthcare company is seeking a dedicated Member Operations team member to enhance the member journey. In this role, you'll connect individuals with the right care providers, ensuring their mental health needs are met with empathy and precision. Your strong communication skills and ability to build relationships will be crucial as you navigate the complexities of member care. Join a mission-driven team that values your contributions and offers a supportive environment for professional growth. With a range of benefits including generous time off and wellness stipends, this opportunity is perfect for those passionate about making a difference in mental health.

Benefits

Medical / Dental / Vision Insurance

Generous Time Off

401k

Professional Development Stipend

Annual Wellness Stipend

Monthly Cell Phone Reimbursement

Flexible Spending Account (FSA)

Parental Leave Policy

Access to Coaches and Therapists

New Hire Stipend

Qualifications

• 1-2 years of relevant experience in technology or healthcare.
• Strong communication skills and ability to build relationships.

Responsibilities

• Match members to suitable care providers based on their needs.
• Manage inquiries and escalations related to member care.

Skills

Verbal Communication

Written Communication

Empathy

Organizational Skills

Problem Solving

Relationship Building

Project Management

Experience with Zendesk or CRM

Education

Bachelor's Degree

Tools

Zendesk

CRM Software

Job description

The Role

Join a mission driven Member Operations team that is focused on enhancing and supporting the member journey. The ideal candidate thrives in connecting members with the best possible coach or therapist. They appreciate the complexity of a member’s mental health journey and are willing to go above and beyond to help connect the member to the right 1:1 provider. The role will be on the Care Matching team and will report to the Member Operations Manager.

This position is not eligible to be performed in Hawaii.

What You’ll Do

• Match members to the most suitable 1:1 care provider based on their individual needs and preferences
• Communicate with providers to identify the best possible match and ensure a smooth referral process
• Manage inquiries and escalations related to the member care journey
• Make recommendations to improve effectiveness and efficiencies for our tools through development and adoption of best practices and standardized procedures
• Complete other special projects as needed

Who You Are

• 1-2 years of relevant work experience at a technology or healthcare company (startups are a plus)
• Empathetic and loves helping others, especially when it comes to their mental health journey
• Strong verbal and written communication skills
• Works well with different kinds of people and are great at building relationships
• Excellent organizational skills and a solution oriented problem solver
• Ability to thrive in a rapidly changing environment, continuously learn, and successfully manage projects with a sense of urgency
• Experience with Zendesk or CRM is a plus

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off
• Company-wide Collective Pause Days

Family Support:

• Parental Leave Policy
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…!

• Annual Wellness Stipend to use on items that promote your overall well being
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement