Care Manager Supervisor

Lever, Inc.; Oak Brook (IL); On-site; USD 93,000 - 115,000; Full time

Job summary

Telligen is seeking a Care Manager Supervisor in Illinois to oversee program staff, provide technical guidance, and ensure compliance with contract deliverables and URAC accreditation within the Tailored Care Management Program.

You will lead day-to-day operations, develop training protocols, monitor performance, and stay current with healthcare trends. A master's or bachelor's degree in a relevant field, professional licensure in Illinois, and leadership experience are required.

Qualifications

• Master’s or bachelor’s degree in a Human Service, Social Science or health field with related case management experience.
• Illinois RN, LCSW, LCPC, LMFT or OT licensure required.
• 3–5 years clinical experience required.
• At least 5 years in a leadership role.
• Experience with developmental disabilities, serious mental illness, and complex medical needs.
• Valid driver’s license required.

Responsibilities

• Supervise day-to-day staff operations to ensure compliance with protocols, state rules, and URAC standards.
• Ensure timely and satisfactory contract/program operations.
• Select, develop, and manage employees to achieve team and organizational success.
• Ensure accountability via routine observation, performance metrics, and feedback.
• Coach, engage, and support staff per Telligen’s philosophy.
• Audit and quality-monitor staff to identify strengths and improvement areas.
• Develop training protocols and patient education tools for onboarding and ongoing education.
• Stay updated on health care trends and changes.

Skills

Leadership experience

Clinical experience

Driver's license

Care management experience

Bilingual in English and Spanish

Developmental disabilities

Serious mental illness

Complex medical needs

Illinois licensure: RN/OT/LCSW/LCPC/LM

Education

Master’s degree in Human Service / Social Science / health field

Bachelor’s degree in Human Service / Social Science / health field

Illinois licensure as RN/OT/LCSW/LCPC/LMFT

Job description

As a Care Manager Supervisor, you will be responsible for supervising program staff. You will provide technical guidance and training to staff related to the contract/program operations. Care management services include: person-centered care planning, transitions of care, residential supports, behavioral health management, case/disease/disability management and quality improvement activities. You will be responsible for monitoring compliance in accordance with client and contract deliverables as well as service/accreditation requirements as applicable.

The Illinois Tailored Care Management Program helps individuals with complex health and social needs transition from nursing facilities and Specialized Mental Health Rehabilitation Facilities (SMHRFs) to community-based living. Through person-centered care management and coordinated support services, the program empowers members to live more independently and thrive in their communities.

What You'll Do:

• Supervises day to day operation of staff to ensure compliance with program protocols, state requirements and URAC accreditation standards as applicable
• Ensures the operations of the contract/program are completed in a timely and satisfactory manner
• Selects, develops, and manages employees to achieve individual, team, and organizational success
• Ensures employee accountability through routine observation, performance measurement, and performance feedback
• Fulfills Telligen’s Management Philosophy that "Managers coach, engage, and support our people to achieve results"
• Performs audits or quality monitoring of staff to provide feedback on strengths and opportunities for improvement
• Develops training protocols for staff and patient education tools to be used for orientation and on-going education, which addresses operating protocols, URAC accreditation and/or state requirements as applicable and workflow processes
• Stays abreast of health care trends and changes

Required Skills and Experience:

• Master’s degree in a Human Service, Social Science or health field and has a minimum oftwo years’ experience in case management, at least one year of which shall be related to the elderly and disabled populations, or bachelor’s degree in a Human Service, Social Science, or health field with a minimum of five years’ experience in Case Management, at least one year of which shall be related to the elderly and disabled populations
• Licensed in Illinois as an RN, OT, LCSW, LCPC, or LMFT
• 3-5 years clinical experience required
• Minimum of 5 years’ experience in leadership role or has demonstrated leadership capabilities
• Experience in working with individuals with developmental disabilities, serious mental illness, and complex medical needs
• Position requires valid driver's license

Preferred Skills and Experience:

• Care management experience preferred
• Bilingual in English and Spanish a plus

$93,000 - $115,000 a year

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready?

A general description of the benefits and other compensation available for this position can be found in Telligen's Benefits Summary.

We’re on a mission to transform lives and economies by improving health.

Ownership:

As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community:

We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity:

We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity:

We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

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While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.