Care Manager Registered Nurse GCM - University

Atrium Health; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Atrium Health is seeking a skilled registered nurse to lead care management activities within a multidisciplinary team. The role emphasizes patient activation, evidence-based care approaches, and seamless coordination across providers and community resources.

Ideal candidates will have a strong nursing background, the ability to work independently, and proficiency with Epic EMR. This on-site position supports transitions of care and patient-centered outcomes.

Qualifications

• RN license issued by the state where you practice.
• Bachelor's Degree in Nursing or related field.
• Typically requires 5 years of experience in clinical nursing or 1–2 years in care management.
• Certification is encouraged.
• Must be self-directed with ability to work independently and in a team.

Responsibilities

• Facilitates communications among patient/family and care teams to resolve barriers to timely care delivery.
• Collaborates with care partners to provide quality, efficient and cost-effective services.
• Uses evidence-based approaches to increase patient and family activation and engagement in their own care.
• Identifies barriers to learning and reports findings to the provider/care team, developing plans.
• Independently manages care management caseload and completes tasks per department/contractual requirements.
• Partners with at‑risk patients through diagnosis, treatment and follow-up to ensure continuity of care.
• Coordinates patient information between patient/family, facilities, physicians and other caregivers to ensure smooth transitions.
• Coordinates referrals to internal departments or external resources as needed.
• Demonstrates age‑specific knowledge and care aligned with policies and procedures.

Skills

Communication

Interpersonal skills

Team collaboration

Critical thinking

Time management

Education

Bachelor's Degree in Nursing

Tools

Epic EMR

Microsoft Office

Job description

Major Responsibilities

• Facilitates communications among patient/family, multidisciplinary team, medical management team, community resources and other disciplines to anticipate, identify, evaluate, and act to resolve any potential barriers and constraints to delivery of care in a timely manner. Understands and interprets multiple contracts and contractual obligations in order to enable the care management team to achieve maximum clinical and financial outcomes.
• Collaborates with the patient/family and inter‑professional team including the primary care team, hospital care team, post acute care managers, and other care partners to provide a model of care that ensures the delivery of quality, efficient, and cost‑effective healthcare services. May work embedded within a provider office or telephonically working with a care team.
• Uses evidenced‑based approaches to increase patient and family activation and engagement in their own care. As appropriate to the population, partners with patient and family to develop SMART (specific, measurable, attainable, relevant, time‑bound) goals. Assists in the development, procurement, and adoption of patient self‑management educational resources.
• Identifies potential barriers to learning and/or to the optimal delivery of care. Reports abnormal findings to the responsible provider/care team, and collaborates to develop a plan.
• Independently manages CM caseload according to department expectations. Ensures timely completion of tasks and documentation related to MCO, regulatory and contractual requirements.
• Partners with identified at‑risk patients throughout the diagnosis, treatment and follow‑up in order to deliver continuity of care. Anticipates the needs of the patient, recognizes and responds to changes in a patient’s status and determines priorities of patient care based on essential patient needs.
• Coordinates patient information and communication between and among the patient/family, the referring/accepting facilities and physicians, community caregivers (as applicable) and other members of ACM to ensure smooth transitions of care.
• Coordinates referrals to other internal AAH departments and/or external community resources as necessary.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirements relative to his/her age‑specific needs, and to provide the care needed as described in the department’s policies and procedures. Age‑specific information is developed further in the departmental job standards.

Licensure, Registration, And/or Certification Required

• Registered Nurse license issued by the state in which the team member practices.

Education Required

• Bachelor's Degree in Nursing or related field.

Experience Required

• Typically requires 5 years of experience in clinical nursing or 1-2 years of care management experience.

Knowledge, Skills & Abilities Required

• Applicable certification is encouraged.
• Must be self‑directed with the ability to work well independently and within a team environment while recognizing and meeting the individual needs of external and internal partners/customers.
• Ability to demonstrate excellent oral, written and interpersonal skills.
• Ability to demonstrate critical thinking, problem solving and excellent organizational skills.
• Ability to work productively and effectively in a complex environment that includes multiple changing priorities.
• Demonstrated ability to work well with physicians and other healthcare professionals in a direct and positive manner.
• Proficient computer/Microsoft‑suite skills and previous Epic EMR experience.
• Ability to handle multiple responsibilities.

Physical Requirements And Working Conditions

• Position may require travel between clinic sites so there may be exposure to road and weather conditions.
• Manual dexterity required for operation computer and calculator.
• Visual acuity required to facilitate review of written documents/computer screens, medical records, and to record information accurately.
• Clear oral communications and hearing acuity required for receiving instructions and converse on standard telephone.
• Functional speech and hearing to allow for effective communication of instructions and conversation over the telephone.
• Exposed to normal office environment; including usual hazards related to operating electrical equipment.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.