Business Title Care Manager Registered Nurse

Advocate Health; Charlotte (NC); On-site; USD 72,000 - 90,000; Full time

Job summary

Advocate Health is seeking a Nursing Care Manager to coordinate patient care across the multidisciplinary team and community resources. You will identify barriers, promote evidence-based practices, and develop SMART goals with patients and families to improve outcomes.

In this role you will manage a care management caseload, ensure timely documentation, and partner with care teams to deliver high-quality, cost-effective services across diverse settings.

Qualifications

• Registered Nurse license required.
• Bachelor’s Degree in Nursing or related field.
• Typically requires 5 years of nursing or 1-2 years of care management experience.

Responsibilities

• Facilitates communications among patient/family and care teams to resolve barriers to timely care.
• Collaborates with patient/family and inter-professional teams to ensure quality, efficient and cost-effective care.
• Uses evidence-based approaches to increase patient activation and self-management.
• Identifies barriers to learning and delivery of care and reports findings with plans.
• Manages CM caseload and ensures timely completion of tasks and documentation.
• Partners with at-risk patients throughout diagnosis, treatment, and follow-up.
• Coordinates patient information and transitions between facilities and physicians.
• Coordinates referrals to internal departments and external resources as needed.
• Demonstrates age-appropriate care and uses department policies and standards.

Skills

Self-direction

Communication skills

Interpersonal skills

Critical thinking

Organizational skills

Epic EMR

Microsoft Office

Education

Bachelor's Degree in Nursing or related field

Tools

Microsoft Office

Epic EMR

Job description

Major Responsibilities:

• Facilitates communications among patient/family, multidisciplinary team, medical management team, community resources and other disciplines to anticipate, identify, evaluate, and act to resolve any potential barriers and constraints to delivery of care in a timely manner. Understands and interprets multiple contracts and contractual obligations in order to enable the care management team to achieve maximum clinical and financial outcomes.
• Collaborates with the patient/family and inter-professional team including the primary care team, hospital care team, post acute care managers, and other care partners to provide a model of care that ensures the delivery of quality, efficient, and cost-effective healthcare services. May work embedded within a provider office or telephonically working with a care team.
• Uses evidenced-based approaches to increase patient and family activation and engagement in their own care. As appropriate to the population, partners with patient and family to develop SMART (specific, measurable, attainable, relevant, time-bound) goals. Assists in the development, procurement, and adoption of patient self-management educational resources.
• Identifies potential barriers to learning and/or to the optimal delivery of care. Reports abnormal findings to the responsible provider/care team, and collaborates to develop a plan.
• Independently manages CM caseload according to department expectations. Ensures timely completion of tasks and documentation related to MCO, regulatory and contractual requirements.
• Partners with identified at-risk patients throughout the diagnosis, treatment and follow-up in order to deliver continuity of care. Anticipates the needs of the patient, recognizes and responds to changes in a patient’s status and determines priorities of patient care based on essential patient needs.
• Coordinates patient information and communication between and among the patient/family, the referring/accepting facilities and physicians, community caregivers (as applicable) and other members of ACM to ensure smooth transitions of care.
• Coordinates referrals to other internal AAH departments and/or external community resources as necessary.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Licensure, Registration, and/or Certification Required:

• Registered Nurse license issued by the state in which the team member practices.

Education Required:

• Bachelor's Degree in Nursing or related field.

Experience Required:

• Typically requires 5 years of experience in clinical nursing or 1-2 years of care management experience.

Knowledge, Skills & Abilities Required:

• Applicable certification is encouraged.
• Must be self-directed with the ability to work well independently and within a team environment while recognizing and meeting the individual needs of external and internal partners/customers.
• Ability to demonstrate excellent oral, written and interpersonal skills.
• Ability to demonstrate critical thinking, problem solving and excellent organizational skills.
• Ability to work productively and effectively in a complex environment that includes multiple changing priorities.
• Demonstrated ability to work well with physicians and other healthcare professionals in a direct and positive manner.
• Proficient computer/Microsoft-suite skills and previous Epic EMR experience.
• Ability to handle multiple responsibilities.

Physical Requirements and Working Conditions:

• Position may require travel between clinic sites so there may be exposure to road and weather conditions.
• Manual dexterity required for operation computer and calculator.
• Visual acuity required to facilitate review of written documents/computer screens, medical records, and to record information accurately.
• Clear oral communications and hearing acuity required for receiving instructions and converse on standard telephone.
• Functional speech and hearing to allow for effective communication of instructions and conversation over the telephone.
• Exposed to normal office environment; including usual hazards related to operating electrical equipment.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.