Care Manager – Patient Support Call Center -Remote

IQVIA; Durham (NC); Remote; USD 30,000 - 32,000; Full time

Job summary

IQVIA is seeking a Care Manager for a remote position based in the United States. You will contact insurance providers to verify eligibility, perform benefit investigations, assist with copay programs, and check prior authorizations and appeals status.

You may also contact patients/providers to assess eligibility for assistance and adherence support. Responsibilities include outbound/inbound calls, documenting information, and maintaining HIPAA compliance while delivering professional, courteous

Qualifications

• High School Diploma or equivalent.
• Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience.
• Typing speed of 30 wpm or higher.
• Strong attention to detail and computer savvy.
• Proficient with Microsoft Office Suite and soft phone systems (WebEx, Mitel, Shoretel).
• Excellent written and verbal communication skills.
• Able to work in a virtual team environment and be responsive during working hours.
• Remote position eligibility and a private distraction-free workspace.

Responsibilities

• Perform outbound calls to obtain information and document accurately.
• Answer inbound calls and assist customers with pharmacy related services.
• Maintain professionalism and provide efficient, courteous service.
• Contact insurance companies for benefit investigation and coverage eligibility.
• Provide prior authorizations and appeals support.
• Assist patients with enrollment in copay assistance programs.
• Update knowledge through ongoing education and training.
• Work independently and in a team to accomplish tasks.
• Adhere to HIPAA guidelines and KPI-driven quality standards.
• May assist with onboarding new employees.
• Schedule: 8-hour shift between 8am-8pm EST.

Skills

Attention to detail

Communication skills

Typing 30 wpm+

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Teams

WebEx

Mitel

Shoretel

Job description

Position Summary

Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/or appeal status. The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. IQVIA reserves the right to revise the job or to require that other or different tasks be performed as assigned. Care Manager As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients. A significant part of our business is acting as the biopharma’s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world. Responsibilities will vary by program and its lifecycle. Care Manager’s may be responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/or appeal status. Care Managers may also be responsible for directly contacting patients and/or providers to evaluate eligibility for assistance programs and/or varied adherence support. This is a remote position.

Job Responsibilities

• Perform outbound calls to obtain appropriate information and document accurately.
• Responsible for answering in-bound calls and assisting customers with pharmacy related services.
• Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service.
• Contact insurance companies for benefit investigation and coverage eligibility.
• Provide prior authorizations and appeals support.
• Assist patients with the enrollment process for manufacturer and non‑profit organization copay assistance programs.
• Update job knowledge by participating in educational opportunities and training activities.
• Work efficiently both individually and within a team to accomplish required tasks.
• Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI’s.
• Report ADE’s according to program policy and guidelines
• Adhere to all HIPAA guidelines
• May assist with onboarding new employees.
• Schedule: Must be available for an 8 hour shift between 8am-8pm EST

Required Qualifications

• High School Diploma or equivalent
• Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience.
• Previous data entry experience (minimum three months) and ability to type 30wpm+.
• Able to demonstrate high attention to detail in work.
• Must be computer savvy, to include navigating multiple computer tabs, monitors, and applications.
• Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook, etc.) and soft phone systems (WebEx, Mitel, Shoretel, etc.).
• Exceptional communication skills, both written and verbal.
• Able to work in a virtual team environment by being available and responsive during working hours.
• Excellent follow through
• This is a remote position.
• Employees must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines.
• Workspace must include internet plug‑in accessibility.
• Wi‑fi connectivity is not permitted.
• Must reside in country where the job is posted.

Preferred Qualifications

• Some College.
• Bilingual Spanish - English
• Previous experience in Patient Support Services (Hub).
• Previous Customer Service experience in the healthcare field.

Pay and Benefits

The potential base pay range for this role is $22.00 - $23.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

Equal Opportunity Statement

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe