Care Manager, LTSS

Molina Talent Acquisition; Madison (WI); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Molina Healthcare in Wisconsin is seeking a care management professional to support long-term services and supports (LTSS) coordination for high-need members. The role requires collaboration with a multidisciplinary team and may include in-person home visits, with 25–40% local travel.

You will assess needs, develop and implement care plans, monitor progress, coordinate waiver enrollment/disenrollment, and promote integration of behavioral health, LTSS, and community resources to improve outcomes

Qualifications

• 2+ years of health care experience with LTSS and care management exposure.
• Licensure/certification required only if state contract mandates.
• Bachelor's degree in a health care field may be required by state.
• Valid driver's license, reliable transportation, and auto insurance for travel.
• Knowledge of community resources.
• Ability to work independently with minimal supervision.
• Strong verbal and written communication.
• Proficiency in Microsoft Office and navigating online portals.
• Experience with substance use disorder populations preferred in some states.

Responsibilities

• Complete comprehensive member assessments within regulated timelines with home visits as required.
• Manage waiver enrollment and disenrollment processes.
• Develop and implement care plans with members and care network.
• Monitor care plans; document interventions and adjust as needed.
• Promote integration of behavioral health and LTSS across services.
• Assess medical necessity and authorize waiver services.
• Evaluate benefits and advise on funding sources.
• Facilitate ICT meetings for service decisions.
• Use motivational interviewing and Molina guidelines to educate and motivate.
• Identify barriers and coordinate support for psychosocial, financial, and medical needs.
• Identify critical incidents and develop prevention plans.
• Collaborate with licensed care managers as needed.
• Travel 25-40% local as required.

Skills

Care coordination

Health care experience

Communication skills

Team collaboration

Multitasking

Proactive work style

MS Office

Travel readiness

Independent work

Education

Bachelor's degree in health care

Clinical licensure/certification (if required)

Tools

Microsoft Office

Online portals

Databases

Job description

Remote with travel throughout Dane County for member visits

JOB DESCRIPTION

Job Summary

Provides support for care management/care coordination long-term services and supports (LTSS)-specific activities. Collaborates with multidisciplinary team coordinating integrated delivery of member care across the continuum for members with high-need potential. Strives to ensure member progress toward desired outcomes and contributes to overarching strategy to provide quality and cost-effective member care.

Essential Job Duties

• Completes comprehensive member assessments within regulated timelines, including in-person home visits as required.
• Facilitates comprehensive waiver enrollment and disenrollment processes.
• Develops and implements care plans, including a waiver service plan in collaboration with members, caregivers, physicians and/or other appropriate health care professionals and member support network to address the member needs and goals.
• Performs ongoing monitoring of care plan to evaluate effectiveness, document interventions and goal achievement, and suggest changes accordingly.
• Promotes integration of services for members including behavioral health care and long-term services and supports (LTSS) and home and community resources to enhance continuity of care.
• Assesses for medical necessity and authorizes all appropriate waiver services.
• Evaluates covered benefits and advises appropriately regarding funding sources.
• Facilitates interdisciplinary care team (ICT) meetings for approval or denial of services and informal ICT collaboration.
• Uses motivational interviewing and Molina clinical guideposts to educate, support and motivate change during member contacts.
• Assesses for barriers to care and provides care coordination and assistance to members to address psycho/social, financial, and medical obstacles concerns.
• Identifies critical incidents and develops prevention plans to assure member health and welfare.
• Collaborates with licensed care managers/leadership as needed or required.
• 25-40% estimated local travel may be required (based upon state/contractual requirements).

Required Qualifications

• At least 2 years of health care experience, including at least 1 year of experience working with persons with disabilities/chronic conditions long-term services and supports (LTSS), and 1 year of experience in care management, or experience in a medical and/or behavioral health setting, or equivalent combination of relevant education and experience.
• Clinical licensure and/or certification required ONLY if required by state contract, regulation, business operating model, or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice.
• In some states, a bachelor's degree in a health care related field may be required (dependent upon state/contractual requirements).
• Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements, unless otherwise required by law.
• Demonstrated knowledge of community resources.
• Ability to work within a variety of settings and adjust style as needed - working with diverse populations, various personalities and personal situations.
• Ability to operate proactively and demonstrate detail-oriented work.
• Ability to work independently, with minimal supervision and self-motivation.
• Ability to demonstrate responsiveness in all forms of communication and remain calm in high-pressure situations.
• Ability to develop and maintain professional relationships.
• Time-management and prioritization skills, and ability to focus on multiple projects simultaneously and adapt to change.
• Problem-solving skills.
• Strong verbal and written communication skills.
• Microsoft Office suite/applicable software program proficiency, and ability to navigate online portals and databases.
• In some states, must have at least one year of experience working directly with individuals with substance use disorders.

Preferred Qualifications

• Experience working with populations that receive waiver services.

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Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V