Care Manager, LTSS

Hawaii Medical Service Association; Hawaii; Hybrid; USD 68,000 - 133,000; Full time

Job summary

Hawaii Medical Service Association seeks an experienced Care Manager to oversee member care, focusing on LTSS, HCBS, and nursing facilities. The role collaborates with a multidisciplinary team to reduce hospital utilization and costs while advocating for improved health equity and outcomes.

The successful candidate will have healthcare experience, strong documentation ability, and proficiency with EPIC. This hybrid position requires residence on Maui or Hawaii Island and a Hawaii license.

Qualifications

• Three years of relevant healthcare or clinical experience
• Expertise in care transitions with minimal supervision
• Strong documentation, research, and written communication
• Interpersonal skills; resolves conflicts with integrity
• Highly organized, multitasker, adaptable and collaborative
• Delivers outstanding customer service
• Analytical in evaluating medical necessity and services
• HIPAA privacy compliance
• Proficient in Microsoft Office (Word, Outlook, PowerPoint)
• Experience with EPIC and HHIE
• Reliable transportation for in-person meetings

Responsibilities

• Assess member needs through comprehensive physical, psychosocial, and health literacy evaluations
• Develop actionable, individualized care plans to prevent avoidable utilization
• Coordinate with interdisciplinary teams and families to implement care plans
• Ensure effective communication across PCPs, specialists, and external partners
• Lead or participate in quality improvement initiatives and mentor colleagues
• Document all care activities thoroughly and advocate for members across the care continuum
• Perform and coordinate LTSS assessments and home/community services as needed
• Maintain HIPAA compliance and safeguard patient privacy

Skills

Care management

Documentation

Communication

HIPAA compliance

EPIC

Education

Hawaii healthcare professional license

Tools

EPIC EMR

HHIE

Job description

**Hybrid Work Environment - Must reside on Maui or Hawaii Island **

Pay Range: $68,000 - $133,000

Note: Individuals typically begin between the minimum to middle of the pay range

The Care Manager is an experienced licensed healthcare professional who is uniquely qualified to provide care management for members. The position collaborates with a multidisciplinary team--including physicians, nurses, social workers, and/or other care professionals--. The position partners with healthcare providers, members, and authorized representatives to oversee care delivery and advocate for improved health equity, access, and outcomes. The position is accountable for achieving organizational goals and key performance indicators (KPIs), with a focus on enhancing member experience, reducing morbidity, mortality, and hospital utilization, and minimizing overall healthcare costs.

• Provides care management for members needing long-term services and supports (LTSS) to include home and community-based services (HCBS), residential settings, and nursing facilities.
• Authorizes appropriate home-based community services.
• Addresses care gaps and reduces risk of inpatient admissions and emergency department utilization.
• Conducts evaluations (i.e., DHS 1147) for nursing facility level of care services.
• Facilitate effective communication and collaboration with interdisciplinary healthcare teams including care pod members with Community Health Workers (CHWs).

Minimum Qualifications

• Three years of relevant healthcare or clinical experience; or equivalent combination of education and experience.
• Demonstrates thorough expertise in care transitions with little supervision required.
• Possesses strong documentation and research abilities, can analyze information, make decisions, and communicate effectively both verbally and in writing.
• Displays interpersonal skills, resolves conflicts, and acts with integrity.
• Highly organized, able to multitask independently, fostering adaptability and teamwork.
• Performs well in a fast-paced setting and readily adapts to changes.
• Delivers outstanding customer service to both internal and external clients.
• Utilizes excellent analytical and critical thinking to evaluate medical necessity and the suitability of patient services and treatment individually.
• Safeguards patient privacy in accordance with Federal (HIPAA), organizational, and departmental regulations.
• Clearly communicates with providers and health care teams while building collaborative relationships.
• Intermediate working knowledge in Microsoft Office applications, including but not limited to Word, Outlook, and PowerPoint.
• Experience with electronic medical records such as EPIC and HHIE.
• Healthcare Professional license in the State of Hawaii*
  
  • *(upon hire, proof of licensure to be provided by employee to Human Resources as well as a signed "Clinical Affiliation Statement for RN/LSW" form if applicable)
• Reliable transportation to perform in person (Face to Face) meetings or in alternative settings.

Duties and Responsibilities

• Assessment & Planning
  
  • Conducts comprehensive assessments--including physical, psychosocial, and health literacy evaluations--and interprets relevant diagnostic data to identify member and family needs.
  • Applies critical thinking skills to analyze complex cases and determine underlying causes contributing to high costs. Uses these insights to inform individualized transition/treatment plans and address gaps in care delivery.
  • Partners with and empowers the member to develop an actionable care plan that helps prevent avoidable utilization.
• Assesses educational needs of members and families, ensuring clear and sufficient information is provided.
• Facilitate effective communication and collaboration with interdisciplinary healthcare teams, including the member, their support person(s), other family members and external stakeholders to develop, implement, and evaluate individualized care plans, and to address systemic challenges in member care.
• Care Coordination and Delivery
  
  • Coordinates a multi-disciplinary team to include but not limited to member's PCP, specialists, the member, caregivers, and other members of the healthcare team to ensure timely access to appropriate medical care, behavioral health care, and services
  • Coordinates and monitors activities among internal departments, external community agencies.
• Quality Improvement & Leadership
  
  • Engages in quality improvement initiatives, supports leadership in system-level improvements, analyzes data for program enhancement, and mentors' colleagues to promote best practices.
• Advocacy & Documentation
  
  • Advocates for members and families across the healthcare continuum and ensures thorough documentation of all care activities.
• Performs all other miscellaneous responsibilities and duties as assigned or directed

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact808-948-5588 or via email at [e-mail].

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