Care Manager - HH Plus Program

Community Healthcare Network; New York (NY); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Employee assistance program

Job summary

Community Healthcare Network (CHN) operates Health Home Plus (HH+) to provide intensive care management for PLWH, addressing medical, behavioral health, and social service needs in the community. The program emphasizes adherence to HIV care, viral suppression, and coordinated, patient-centered planning.

HH+ staff conduct thorough assessments, build individualized care plans, and perform regular home visits, ensuring four core services per month, including two face-to-face interactions with

Qualifications

• Masters or Bachelor's Degree in Human Services required; one year experience with target populations defined as HIV, mental illness, homelessness or substance abuse.
• Associates Degree with at least two years of relevant experience in the same target populations.

Responsibilities

• Provides direct service to a caseload of approximately 15-20 patients.
• Conducts and documents initial biopsychosocial assessments.
• Face-to-face assessments and plan-of-care updates in patients' homes.
• Provides crisis intervention and health education services.
• Offers HIV prevention, risk reduction, and treatment education.
• Collaborates on care plans with providers and patients for goal achievement.
• Performs home visits and maintains contact per program standards.
• Coordinates care with internal and external providers through care conferencing.

Education

Masters or Bachelor’s Degree in Human Services

Associates Degree in Health/Human Services

Job description

Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services.

We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away.

What We Offer

Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming.

Supportive Team culture: Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged.

Comprehensive benefits: Including health, dental and vision insurance, retirement plans, employee assistance programming and more.

Position Summary

Health Home Plus (HH+) is an intensive care management program established to provide HH members the intensive services needed to stabilize their health and social service needs in the community. HH+ supports persons living with HIV (PLWH) by addressing barriers to positive health outcomes, adhering to HIV care and treatment, and achieving viral suppression.

Duties And Responsibilities

Essential Functions:

• Provides direct service to a caseload of approximately 15-20patients.
• Conducts and documents initial comprehensive biopsychosocial assessments of patients’ needs including medical, mental health, substance use and social determinants of health in accordance with Health Home Plus guidelines.
• Assessments, reassessments, and plan of care updates must be conducted face to face in patients’ place of residence.
• Provides crisis intervention and health education services as needed.
• Provides HIV prevention, risk reduction and treatment education.
• Develops individualized patient centered plan of care with documented input and approval from other providers and the patient in compliance with Health Home standards.
• Collaborates with patient and care team to implement plan of care towards achieving goals.
• Conducts home/field visits and maintains contact with pt(s) in accordance with program standards.
• Coordinates care plan driven services with internal and external service providers through regular care conferencing at the time of reassessment (every 6 months) or whenever there is a significant change in the client’s status.
• Provides a minimum of four (4) core services per month to each patient two of which must be face to face with patient.
• Documents all patient related encounters and interventions in patient’s chart per established workflow.
• Reviews providers’ schedules and individual patients’ charts, to assist the care team in coordination of care for current and future visits.
• Uses registry, EHR, HIT systems and other care plan information to inform care team members of care plan implementation required for each patient.
• Monitors patient’s adherence to their medical appointments and retention in care.
• Participates in Quality Assurance (QA) and Quality Initiative (QI) projects.

Education And Experience Required

• Masters or Bachelor’s Degree in Human Services, Education, Social Work or Mental Health is required with at least one (1) year of experience working with target populations defined as individuals with HIV, history of mental illness, homelessness or substance abuse.
• Associates Degree in Health, Human Services, Education, Social Work or Mental Health with at least two (2) years of experience working with target populations defined as individuals with HIV, history of mental illness, homelessness or substance abuse.