Care Manager - Enhanced Care Management

McKinley; Riverside (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

403(b) retirement plan with company 3%

Paid Time Off

Sick Time

Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Training Opportunities to Further Grow

Job summary

McKinley is seeking a Care Manager to provide direct services, coordinate care, and promote wellness for youth, families and communities in Southern California. The role covers case coordination, education, and access to care across multiple sites, including office, telehealth, and field-based services.

The position emphasizes patient-centered care, alignment with the agency’s humane culture, and collaboration with caregivers and providers.

Qualifications

• High school diploma or GED required.
• At least 3 years of relevant work experience.
• Long-time resident with strong knowledge of local resources preferred.
• Ability to complete training and ongoing educational requirements.
• Ability to work flexible hours, including nights/weekends.
• Bilingual required.
• Experience as CHW, Peer Support Specialist, Medical Assistant or similar is a plus.
• Proficiency with Google Suite.
• General Office Skills.
• Experience with Electronic Health Records is a plus.
• Must pass pre-employment physical, TB and drug screenings.
• Ability to commute to multiple sites.
• Ability to lift at least 10 pounds.
• Ability to sit for extended clerical work.
• DOJ, FBI, Child Abuse Index clearance.
• Insurability under Corporate Automobile Insurance

Responsibilities

• Assess client needs in physical health, mental health, SUD, oral health, trauma-informed care, social supports, housing, vocational/employment, wellness, and referrals.
• Oversee development and implementation of the Individual Care Plan/Health Action Plan.
• Offer services where the client lives or seeks care (office, telehealth, or field).
• Connect clients to additional social services and supports as needed.
• Coordinate/advocate on behalf of client with health care professionals with permission.
• Utilize Motivational Interviewing, Harm Reduction, and Trauma-Informed Care practices.
• Work with hospital staff on Transitional Care Planning.
• Conduct outreach and engagement to link clients to ECM program; includes calls, mailings, and field visits.
• Accompany clients to office visits as needed.
• Evaluate progress and update goals.
• Provide mental health promotion.
• Arrange transportation.
• Complete documentation within action plan timeframes.
• Attend weekly staff meetings and supervision.
• Attend trainings such as ACEs Certification.

Skills

Bilingual

Flexible hours

Google Suite

General Office Skills

Ability to commute

Clerical work

Education

HS Diploma or GED

Tools

Electronic Health Records

Job description

McKinley: Youth, Family, and Community are what we are all about! We offer a great working environment and benefits package! McKinley encourages growth so that you can Be your Best H.U.M.A.N.

At McKinley employees share a set of guiding principles: We embrace a culture that is Hopeful, Understanding, Moral, Awesome, Nurturing. - H.U.M.A.N.

The Company:

McKinley is a highly respected welfare organization with a comprehensive array of programs and services – which touch nearly 1,800 lives annually – include short-term residential treatment program (STRTP), Mental Health Services, and Special Education. McKinley has 5 locations throughout southern California with our main campus located in San Dimas. We embrace a culture that is H.U.M.A.N.- Hopeful, Understanding, Moral, Awesome, Nurturing. McKinley has created a Hopeful environment, in which we choose optimism in finding the motivation to achieve our greatest dreams. We are a team dedicated to Understanding individual needs and do so by listening and embracing each individual’s stories. We strongly embrace our agency’s Morals by treating everyone with kindness and respect. At McKinley, we acknowledge our team member’s and clients’ Awesome qualities by celebrating what makes each individual unique. We are dedicated to Nurturing a Trauma-Informed Integrated Care approach that has created a unique culture within the organization. We celebrate diversity by our commitment to cultivating an inclusive and affirming environment for all.

The Position:

Under the direction of the Care Management Supervisor, The Care Manager (CM) provides direct services and coordinates care management. The CM oversees specific cases, coordinates health care benefits, provides education and facilitates client access to care in a timely manner. The Care Manager collaborates and communicates with clients, caregivers/family support persons, and other providers to promote wellness, recovery, independence, resilience, and empowerment, while ensuring access to appropriate services and maximizing client benefit.

Compensation And Benefits

The pay range we’re offering is $22.00 - $24.42 Hourly, depending on experience.

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Account
• Paid Time Off
• Sick Time
• Paid Holidays
• 403(b) retirement plan with company match up to 3%
• Employee Assistance Program
• Tuition Reimbursement
• Employee Rewards Program
• Credit Union Membership
• Training Opportunities to Further Personal and Professional Growth

Qualifications

• High School Graduate/GED Required
• At least 3 years of relevant work experience
• Long-time resident of the community with good knowledge of the resources of this community highly preferred
• Ability to complete the training program and ongoing educational requirements, as assigned
• Ability to work flexible hours, including occasional night/weekend work
• Bilingual required
• Prior experience as a Community Health Worker, Peer Support Specialist, Medical Assistant or similar role a plus
• Google Suite
• General Office Skills
• Experience with Electronic Health Records is a plus
• Must pass pre-employment physical exam, TB and drug screening
• Ability to commute to various sites
• Ability to lift at least 10 pounds for filing, boxes, and packages
• Ability to sit for several hours performing clerical functions
• DOJ, FBI, Child Abuse Index
• Insurability under Corporate Automobile Insurance

Key Responsibilities

• Assess client needs in the areas of physical health; mental health; SUD; oral health; trauma- informed care; social supports; housing; vocational/employment; wellness; and referral and linkage to community-based services and supports.
• Oversees the development and implementation of the Individual Care Plan/Health Action Plan
• Offer services where the client lives, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services.
• Connect clients to other social services and supports that are needed (e.g., community support group).
• With permission, coordinate/advocate on behalf of client with health care professionals (e.g., PCP)
• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction Techniques, and Trauma- Informed Care principles.
• Work collaboratively with hospital staff regarding Transitional Care Planning
• Conduct outreach and engagement activities to facilitate linkage to the ECM program. Outreach and Engagement consists of phone calls, mailed information, and field visits.
• Accompany clients to office visits, as needed and appropriate.
• Evaluate progress and update goals.
• Provide mental health promotion.
• Arrange transportation
• Complete all documentation within the timeframes established by the individual action plans
• Attend weekly staff/team meetings and supervision.
• Attend training as assigned (e.g., ACEs Certification).

Why Should You Apply?

• Our Mission- work for an organization that makes a real difference in people’s lives
• Competitive pay
• Several benefit options
• Employee tuition reimbursement
• Great training for staff

Join McKinley to Be Your Best H.U.M.A.N.