Care Manager - Certified Medical Assistant

Kidney Care Center Management LLC; Joliet (IL); On-site; USD 29,000 - 32,000; Full time

Job summary

Kidney Care Center Management LLC in Joliet, IL is seeking a Care Manager - Certified Medical Assistant to support RPM, CCM, and PCM programs. You will liaise between corporate and clinic teams to ensure eligible patients are enrolled in all applicable programs.

The role requires assisting patients with chronic conditions, documenting in EMR, and coordinating with healthcare providers. Full-time and part-time positions available, with on-site responsibilities.

Qualifications

• Certification as Medical Assistant (CMA or Registered MA) is required.
• High school diploma or equivalent is required.
• Minimum 1–3 years’ work experience in healthcare with chronic disease is preferred.

Responsibilities

• Assist patients with managing chronic conditions through daily monitoring and calls.
• Follow up monthly with assigned patient group via phone.
• Review vitals and medical history to support care plans.
• Record patient demographics, medical issues, medications, and risk factors in EMR.
• Communicate with Practices/Providers when readings exceed parameters.
• Register Chronic Care Management and Principal Care Management programs.
• Audit care plans for accuracy and compliance.
• Participate in education seminars and program meetings.

Skills

Chronic disease knowledge

Communication

Organizational skills

Customer service

Problem solving

EMR experience

Education

CMA or Registered MA

High school diploma or equivalent

Tools

MS Word

MS Excel

EMR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Care Manager - Certified Medical Assistant

KCC - 900 Management, Joliet, IL, US

12 days ago Requisition ID: 1282

Salary Range: $21.00 To $23.00 Hourly

The Care Manager is responsible for supporting the following: Remote Patient Device Program (“RPM”), Chronic Care Management (“CCM”) and Principal Care Management (“PCM”) for patients and Value Based Care teams for all KCC Clinics. The Care Manager also ensures that all eligible patients are enrolled in all applicable programs by being a liaison between the corporate team and the clinic team.

IN-PERSON POSITION

PRIMARY ACTIVITIES/DUTIES:

• Care Managers assist patients with managing their blood pressure and other chronic health conditions by daily monitoring and calls.
• Care Managers will have an assigned group of patients to follow up with monthly via phone.
• Conversations include reviewing daily vitals, medical history and assisting patients to support the plan of care established by their provider.
• Verify and record the patient’s demographics, medical issues, medications, and risk management factors to create a clinical summary using specialized medical software.
• Contact patients when blood pressure exceeds established parameters to evaluate the situation.
• Communicate with Practices and/or Providers, based on established protocols when readings exceed established parameters.
• Help provide the patient with a means to make timely contact with healthcare practitioners in the practice who can address any urgent needs about their chronic medical condition.
• Responsible for registering chronic care management and principal care management.
• Comply with documentation requirements of the Medicare RPM, CCM and PCM programs by carrying out the care plan with the patient, family/caregiver and Providers as well as recording the data in the Electronic Medical Record (“EMR”).
• Monitor adherence to care plans, evaluate effectiveness, monitor patients’ progress in a timely manner and facilitate changes as needed.
• Provide patient health counseling, education, and instruction based on established protocols.
• Handle potentially difficult conversations calmly and professionally
• Participate in individual & group projects as directed by management.
• Complete audits of Chronic Kidney Disease Patients to ensure patients have appointments scheduled.
• Participate in operational meetings for the KCC Care Coordination Program.
• Audit care plans to ensure accuracy and compliance.
• Participate in continuing education seminars.
• Assist patients with software connection, including mobile application usage and enrollment procedures.
• Ensure the program operates in compliance with applicable guidelines and regulations.
• Assist in compliance monitoring to maintain and ensure program integrity.
• Other duties, as assigned.

PAY RANGE:

Medical Assistant: $21-23/hr

QUALIFICATIONS:

• Ability to communicate with patients/customers at all levels via telephone.
• Ability to follow HIPAA guidelines and regulations.
• Must have technological competence for computer use.
• Must be proficient with; MS Word, MS Excel, Email and Internet usage and Company EMR.
• Must be able to sit for extended period of time
• Experience in a call center environment is a plus but not mandatory.

PHYSICAL REQUIREMENTS:

• Regularly uses a keyboard to interact with computer system.
• Regularly sits for extended periods of time.
• Regularly proofreads and/or reviews documents.

CUSTOMER SERVICE:

• Responsible for supporting the values and customer service standards of KCC.
• Accountable for outstanding customer service to all staff, patients, clients and vendors.
• Develop and maintain effective relationships through effective and timely communication.
• Initiate actions to respond, resolve and follow up regarding customer service issues with all customers and patients in a timely manner.

EDUCATION:

• Certification as a Medical Assistant is required (CMA or Registered MA certification)
• High school diploma or equivalent required.

WORK EXPERIENCE:

• Minimum of 1–3 years’ work experience in healthcare setting involving patients with complex chronic disease preferred.

SKILLS:

• Strong working knowledge of chronic diseases including chronic kidney disease, diabetes mellitus, chronic obstructive pulmonary disease, congestive heart failure and basic medical management.
• Must be highly motivated, result-oriented with strong skills in presenting, communicating, organizing, multi-tasking and time management skills.
• Strong organizational and interpersonal skills
• Excellent customer service skills demonstrated by positive feedback from patients/team.
• Ability to identify problems and recommend solutions.
• Ability to read write and communicate effectively orally and in writing.
• Basic computer skills including previous work with an electronic health record (EMR)

LANGUAGE:

• Any other language in addition to English is preferred.

WORK SCHEDULE:

• Monday – Friday with Saturdays availability also.

JOB TYPE:

• Full-Time and Part-time slots available.