Care Manager

RiseMe; Spokane (WA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Incentive prizes

Scholarships & education credits

Staff events

Job summary

New Horizons In-Home Care is seeking a Care Manager to coordinate client assessments and develop personalized care plans so clients can stay safe and independent at home. You will schedule and document assessments, coordinate with RNs, and contribute to high-quality client care in a compassionate, results-driven team.

The role emphasizes integrity, accountability, and exceptional client satisfaction within a people-first culture, with on-call rotation and ongoing client support as core duties.

Qualifications

• Minimum of one year customer service experience in a healthcare related field.
• Self-starter who knows how to identify opportunities with recommended solutions.
• Creative problem-solving skills.
• Possess strong written, verbal, and presentation skills with diverse populations.
• Valid drivers license.
• Ability to multi-task and stay calm and work as a team player in a fast paced environment while ensuring attention to detail.
• Strong computer skills and typing skills.

Responsibilities

• Perform initial assessments for Clients with external Case Managers (Medicaid, VA, OPI, ODDS, etc.).
• Perform Quarterly Assessments for all non-nursing clients.
• Complete new Client Care Plans and Task Lists (in coordination with New Horizons RN for nursing services clients).
• Evaluate and report quality of client-site services provided.
• Identify client physical, nutritional and hygiene supports to include transfer and mobility.
• Develop home safety plans.
• Participates in on-call rotation, provides phone support and caregiving assignments.
• Maintains confidentiality of client, employee, and agency operations.

Skills

Customer service

Self-starter

Problem-solving

Written & verbal communication

Valid driver’s license

Multitasking

Computer skills

Typing skills

Tools

Typing

Computer literacy

Job description

Hi. We’re New Horizons In-Home Care. We’re looking to hire a Care Manager to join our award-winning, people-first in-home care company. If you’re looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you’ve come to the right place!

As a Care Manager, you’ll help clients receive the personalized support they need to remain safe and independent in their own homes. The Care Manager is responsible for the timely scheduling, coordination and recording of new client assessments and the development of client care plans; reporting, and providing on-going existing client assessments. A critical component of this role is to demonstrate the agency’s culture of compassion, accountability, and results by displaying the highest standards of integrity, super follow-through, consistency, first-rate customer service, and exceptional client satisfaction.

Why people love working at New Horizons:

We’re a people first company. That means everyone earns a living wage with endless opportunities for growth within the company. We’re proud of our popular staff incentive program, where you can earn prizes such as a tablet, new TV, spa day, weekend getaway, spot bonuses, and more! We provide countless opportunities to connect with fellow caregivers and staff through our online community platform and office parties. New Horizons encourages growth and education by offering scholarship opportunities, education credits, and more.

Responsibilities:

• Perform initial assessments for Clients with external Case Managers (Medicaid, VA, OPI, ODDS, etc.).

• Perform Quarterly Assessments for all non-nursing clients.

• Complete new Client Care Plans and Task Lists (in coordination with New Horizons RN for nursing services clients).

• Evaluate and report quality of client-site services provided.

• Identify client physical, nutritional and hygiene supports to include transfer and mobility.

• Develop home safety plans.

• Participates in on-call rotation, provides phone support and caregiving assignments.

• Maintains confidentiality of client, employee, and agency operations.

Qualifications:

• Minimum of one year customer service experience in a healthcare related field

• Self-starter who knows how to identify opportunities with recommended solutions

• Creative problem-solving skills

• Possess strong written, verbal, and presentation skills with diverse populations

• Valid drivers license

• Ability to multi-task and stay calm and work as a team player in a fast paced environment while ensuring attention to detail

• Strong computer skills and typing skills

EEOC Statement

New Horizons is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, sexual orientation, gender identity or expression, marital status, veteran status, disability, or any other characteristic protected by applicable law. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in all aspects of the employment process, including the application process. If you need assistance in completing your application, please call [phone].