Care Manager

Housing Works; New York (NY); Hybrid; USD 52,000 - 55,000; Full time

Benefits offered by this job

PTO accrual up to 30 days in firstyear

Tuition reimbursement

Equal Opportunity Employer

Job summary

Housing Works is seeking a Care Manager in Brooklyn, NY. This role blends office-based coordination with field visits to support clients facing chronic illness, behavioral health issues, and homelessness.

Responsibilities include creating care plans, documenting in EMR, and collaborating with a multidisciplinary team to improve health outcomes and access to services.

Qualifications

• Bachelor’s degree plus 2 years related experience required; or master’s degree in related field may be substituted for 1 year experience.
• Proficiency in Microsoft Office (Word, Excel) required.
• Strong interpersonal and teamwork skills.
• Knowledge of HIV, substance use, homelessness, mental illness, and other chronic conditions

Responsibilities

• Assess clients’ needs and cooperatively develop an intergraded care plan with client/family and other providers.
• Maintain documentation and update care plans in Housing Works and Health Home EMR systems.
• Collaborate with interdisciplinary team including PCP, psychiatrist, therapist, and substance abuse programs.
• Attend Integrated Case Conferences as scheduled.
• Identify barriers to goal attainment and help resolve them; ensure adherence to care plan.
• Conduct field work at client homes and other provider settings as needed.
• Coordinate transitional care from inpatient to other settings as per care plan.
• Provide outreach and engagement to hard-to-reach clients; advocate for entitlements and services.

Skills

Interpersonal skills

Teamwork

Communication

Adaptability

Education

Bachelor's degree; or Master's degree substitutions

Tools

Microsoft Office (Word, Excel)

Job description

Care Manager

• Posted on November 9, 2026

Locations

Showing 1 location

Brooklyn, NY 11201, USA

• On-site
• Health Services
• Full-Time
• Requisition #: CAREM001584

Description

Compensation: $52,000-$55,000 annually commensurate with experience.

Overview:

The Care Manager works with clients and the client’s network of providers to help minimize barriers to care and help clients achieve improved health outcomes. Using interventions such as care coordination, motivational interviewing and health promotion, care managers help clients, over the course of time, develop the skills needed to manage their health and psychosocial needs with greater independence. Care Managers will have the opportunity to work as part of outcome driven integrated teams and participate in agency wide quality improvement activities aimed at improving the delivery of care to individuals living with chronic illness, behavioral health issues, and homelessness. This position is a hybrid work schedule both in office and in the field.

Responsibilities:

• Assess clients’ needs for services and cooperatively develop an intergraded care plan and goals with the client/family and other providers.
• Maintain documentation and update care plans at specific time intervals or as needed in Housing Works and Health Home electronic medical records system
• Work and communicate effectively with interdisciplinary team of providers, including Primary Care Provider, psychiatrist, therapist, substance abuse treatment programs and other providers.
• Attend Integrated Case Conferences as scheduled.
• Work with the client to identify barriers to goal attainment and help resolve those barriers, i.e., keeping scheduled appointments with appropriate service providers, medication regimen for adherence while promoting good health
• Conduct field work, to client home and other provider settings, as needed to fulfill plan of care
• Coordinate transitional care from an inpatient service to other settings as per care plan
• Work collaboratively with team members to provide outreach and engagement to hard to reach clients
• Provide assistance through advocacy and psycho-education to client and family for entitlements and other community services
• Performs other duties as requested

Education:

• Bachelor’s Degree plus 2 years related experience required ormaster’s degree in related field may be substituted for 1 year experience.

Qualifications/Requirements:

• Computer literate and working knowledge ofMicrosoft Office (Word, Excel)
• Good interpersonal skills and ability/interest in working as part of a team.
• Knowledge of HIV, substance use, homelessness, mental illness, and other chronic medical conditions
• Knowledge of City, State, and Federal entitlement systems is helpful.

Union Affiliations:

This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of the employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU.

Essential Physical Demands/Working Conditions:

• Ability to travel within the boroughs via public transportation as needed and ability to work from remote office locations.
• Requires access to email, phone, Zoom and Teams.
• Requires ability to comply with agency confidentiality guidelines in remote workspace
• This position is an in-office position

Housing Works

Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs.

A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. For more information, visit www.housingworks.org.

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.

Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.

We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and textbooks.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.