Care Manager

MercyFirst; New York (NY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hiring incentive $1,000

Job summary

MercyFirst in Brooklyn, NY seeks a Care Manager to coordinate services for assigned families within Integrated Health - Care Management. You will guide enrollees through the health system, connect with service providers, track interventions, and help caregivers navigate resources to achieve goals.

Ideal candidates have a social work background, strong communication skills, and the ability to work in a bilingual environment. Spanish preferred; bicultural background is a plus.

Qualifications

• Bachelor's in social work or an Associate in related field.
• Bi-Lingual Spanish required.
• At least 2 years of related experience with children and families.

Responsibilities

• Coordinate and manage services for an assigned caseload.
• Assist families with access to care and track outcomes.
• Serve as a central contact among providers to ensure aligned goals.

Skills

Bilingual Spanish

Education

Bachelor's degree in Social Work or Associate in related field

Job description

LOCATION: Brooklyn, NY

REPORTS TO: Care Management

DEPARTMENT: Integrated Health - Care Management

SCHEDULE: Full Time / Hybrid

$1,000 Hiring Incentive

AGENCY BACKGROUND

MercyFirst is a not-for-profit human and social service agency that has been serving children and families in need since we were founded by the Sisters of Mercy/Hermanas de las Misericordia in 1894. Today our agency continues to address the emotional and physical needs of children and families in Brooklyn, Queens, Staten Island and across Long Island through innovative treatments and life-changing interventions. We provide community-based prevention and family foster care services, group homes in the community for struggling children and families within the child welfare and juvenile justice systems, and short-term residential services for unaccompanied migrant children. Each year, Mercy First serves more than 3,000 children, teenagers and families overcome enormous obstacles, re-imagine their futures and develop their full potential.

PROGRAM BACKGROUND

Mercy First is a proud member of the Collaborative for Children and Families Health Home serving youths 0 to 20 years of age. In Mercy First Health Home operations and in the Care Management role specifically, we are expected to honor the following core values which guide our activities and programs:

1. Services must be family-driven and youth-guided - based upon the strengths and needs of the child, youth and family.
2. Services must be individualized to meet each member’s established goals, outcomes and needs.
3. Supports offered to families and children must be community based, with the focus of services as well as system management resting within a supportive, adaptive infrastructure at the community level.
4. To the fullest extent possible, service models should follow evidence-based practices of care and treatment, and should be trauma-informed.

Within the Health Home structure, the Care Manager plays a critical role in achieving the overall goals for coordination, integration and partnership in the delivery of care to children and families with complex needs. The Care Manager develops and implements a patient-centered, comprehensive Plan of Care for the member, in partnership with his/her caregivers and providers. The Care Manager also is a central point of contact for the family and child, to ensure that their needs are being met, their voices are heard, and their needs and preferences are integrated into plans of care. Likewise, the Care Manager is the key link among all service providers for each family, working to ensure that all providers are operating with complete, current and consistent information, and that they are aligned in the goals they each are pursuing with the family and child.

POSITION SUMMARY

The Care Manager is ultimately responsible for the overall provision and coordination of services to assigned caseload. The Care Manager guides program enrollees and their caretakers (legal guardians) through the health care system by assisting with access issues, developing relationships with service providers, and tracking interventions and outcomes.

REQUIRED QUALIFICATIONS

• Bachelors in social work or Associates inrelated field
• Bi-Lingual Spanish
• 2 years of related work experience in serving children and families in child welfare, developmental disabilities, mental health, healthcare and/or other systems as well as those receiving preventive services.
• Experience providing service coordination and information, linkages, and referrals